Dodge Moving & Storage Co.

Dodge Moving sells a premium product, promising to handle your move flawlessly while you sit back and relax. Unfortunately, service fell far short of expectations. For the price Dodge Moving asked, I expected far more than what was delivered.
On the positive side, every one of their staff members is a pleasure to talk to. They are friendly and polite. Also, their packers and movers are all professionals, having done this time and again.
Unfortunately, Dodge Moving’s processes and coordination leave much to be desired. Here are some examples:
1) Dodge does not coordinate hand-​offs. Be prepared to repeat yourself to each person.
2) There is no chain of trust. Dodge personnel self-​identify themselves to you to pick up your things. The way it should work is to have a central Dodge coordinator who tells you who is coming and when. Instead, a Dodge person shows up to pick up your things, and you have no choice but to trust that that person is from Dodge.
3) Dodge changes its schedules frequently, and this really affects your schedule. Dodge may come a day earlier than expected, a few hours earlier than expected, or a few hours later. They might call you to confirm an hour ahead of time and then call you again to confirm a different time. Your schedule will change at Dodge’s whim.
4) Dodge is not proactive; it is passive. When you ask a question, they answer that question only. Dodge should provide you with an itinerary with everything that will happen and stick with that plan. Instead, you’re left asking question after question. It’s a waste of time for you, and a waste of time for Dodge.
5) Dodge has a set of rigid processes that its staff is trained on. If anyone misses a step (e.g. something unexpected happened), nobody knows what to do.
6) The processes are poorly designed. For example, Dodge wants to prove that you received every item that was packed. To do so, Dodge asks you to check off each box as it is unloaded from the truck at the destination location. Dodge numbers every box. However, Dodge does not have you sign off on each box as it is loaded onto the truck. Hence, Dodge asks you to spend time checking that every box in the truck was unloaded (which is kind of obvious when you see that the truck is empty), but this exercise has no real value because the list is not matched against a list of all the items that you loaded onto the truck in the first place.
7) Not all things will arrive in good condition. Dodge’s insurance process is slow and has the symptom of making a bad situation worse because you need to wait for their adjuster before fixing anything broken, even if it is something that you need urgently.
Dodge’s structure and processes create an overall poor experience, despite Dodge’s people being very professional and nice. In the end, Dodge is charging premium prices for a low to middle tier service. You can get a poor experience for much cheaper elsewhere.

Cancelled my appointment after waiting week. When we booked the appointment; we explained we needed service by end of month. The day prior to appointment; she regretfully informed us they are booked all month. A week ago web. We requested service would have helped. Bad planning and late informing the customer when we clearly made it know over a week ago when asked the prescreen questions and date of move request.

I moved from St. Louis Missouri to San Antonio Texas 1 month ago and the two delivers in for Packers were amazing. I have moved all over the country.95 times 15 states and now my parents and I even though we live separately we take Mayflower until we witnessed something where we will not take them. it cost $ 2,900 to move from St Louis to San Antonio and the driver out here was a little iffy one of the days because there was a 13 day time frame and I couldn’t be able to move in on the complete 13 days anytime they wanted to because I was moving to a brand new complex in a brand new apartment. after a little talking and relaxing we both found a conclusion and I moved in
. It was a great experience thank you… I was in a hotel in between the hotel dates and the brand new apartment opening date we had a little anxiety and we got over it and we moved in and nothing was broken and nothing was demolished in the residence.

We had an excellent experience with Mayflower and Dodge Moving and storage. Beth was amazing and tolerated MANY calls/​emails/​questions. Her bid may not have been the lowest I got, but it was worth every penny. She was spot on with her estimate. The guys showed up on time and were super nice and professional. Our belongings are headed to storage until our new house is available. I expect the long distance movers (when it leaves storage) to be just as wonderful!

I hired Mayflower moving company to get me from St. Louis to Los Angeles. Dodge was the local movers who showed up to pack up my stuff. The two men who showed up were probably the slowest human beings I’ve ever seen… especially for two guys who do this for a living.
I took the morning off work, not expecting to have to stay too long while the loaded my boxes and furniture. I was told the movers would show up anywhere from 8:00 am — 9:30 am. They showed up a little after 9:30 am, and I asked how long they think it would take. My move was small — 1 BR apartment sized. They told me «Maybe a couple hours?»
11:30 am comes around and nothing has yet been moved out of my apartment. The guy inventorying everything certainly took his sweet time in labeling everything. Around noon, I realized that the two men had disappeared for a good 20 minutes and I was getting concerned. I missed the entire morning of work and expected this to be over by now, but none of my stuff had been moved out yet. I went downstairs to the truck and saw that they had been taking periodic smoke breaks, and that’s why they’d disappear for 20 minutes at a time.
I let the guys know that I was in a rush and thought that they’d be done by now, and I had to get back to work. They did start moving their butts a little faster after that, and wrapped up around 2pm. They decided it would be best if they got everything out of my apartment into the lobby, let me sign the papers, and go to work while they loaded everything on to the truck. Having almost missed an entire day of work, I agreed and signed the papers.
When I got back home that night, I realized they had forgotten multiple items. Two bikes that were left downstairs for them weren’t taken, and they left a lamp as well.
The tardiness, slow moving, and carelessness really disappointed me. My experience with Allied moving company, who moved me to St. Louis just a year before, was phenomenal. The two guys that showed up packed everything for me (this time I pre-​packed) and loaded my 2 BR only took 2 hours. Why did this experience take ALL day? And now I’m left with some large items that I’ll have to donate or throw out because the movers forgot to take them.

Horrible moving company. Never use these guys. I moved my 1 BR apartment with them and they mostly destroyed my couch. My leather couch was only 4 years old but
due to their terrible moving it looks like 20 year old worth throwing. Also it was torn at couple pieces. When i made a claim, they didnt pay me anything for my couch saying they didnt do it. Very Poor Service

I had an excellent experience with Mayflower and Dodge Moving and Storage. It was 0 degrees with the wind chill, and I lived on a third floor apartment. They still got me packed quickly and cleanly, despite how painfully cold it was. Every one of them was professional and polite and tough as nails. They carried all of my stuff down three flights of stairs with a frigid wind hitting them in the face, and still got finished quickly. Beth, who came to do the walkthrough, was able to guess the weight of my household items to within a hundred pounds. I had a great experience from start to finish.

IN 2013, Dodge Moving delivered items to our address in error that should have gone to other destinations. We called several times and were told they didn’t have any trucks coming our way and that we would have to make arrangements ourselves to have the items delivered to the correct address and Dodge would reimburse us. Why did this become OUR problem when Dodge made the mistake and had been paid for the proper delivery of the items?
Is this the kind of customer service you provide???

I would like to thank Dodge Moving and Storage, as well as our driver (Kelvin) and our packing help (Red and Doug) for the extreme honesty and professionalism that was extended to us during our move from St. Louis Missouri to Charlotte North Carolina.
In the frenzy of moving, we failed to remove and pack (on our own) four extremely value coins and our sentimental keepsakes; leaving these items to be packed and moved by Dodge Moving and Storage. We did not list them on the «high value» inventory list or even mention to our drive Kelvin that they were of importance.
When our household items arrived in Charlotte, and these items did not appear to come off the truck, Kelvin took great care to inventory our entire (10,000 lb, 300+ box) shipment. When the items could not be located our move coordinator (McKenzie), her supervisor and the drivers dispatcher (Matt) began researching the missing box.
At every step of the process I was reassured that this box would be found. Despite our fears that the worst had happen, Dodge Moving and Storage sent a second moving crew (based in Charlotte) to help us re-​inventory our entire shipment, once again with the complete assurance that the box would be found.
We watched as box after box was rechecked, and a half hour into the process, the missing box (one of 300+) was located with all the contents in place. All four coins, irreplaceable Disney memorabilia, family heirlooms from the early 1800… all was in the box.
We can not begin to express our deep gratitude to Dodge Moving and Storage and all the individuals who moved and packed us.

Every employee I’ve dealt with deserves a 5 star.
Beth, my sales associate, still after 8 months is still as helpful as she was before I signed the agreement. The cost of my move was considerably lower than other companies I checked with.
The guys that actually moved me were extremely friendly and professional. Paula in accounting if is very helpful and extremely friendly.
I’m giving Dodge Moving a 5 star. I definitely would recommend this company.