Heaven Scent Bakery

Local donuts. What’s not to love?
I stopped by Heaven Scent on my way to my parents’ house for Father’s Day because my mom scolded me for not buying local after hearing my plan to go to the chain grocery store down the street. Because you *always* do what mom tells you to, I drove out to Bryan Road in search of my good friends, carbs with icing. I was so pleased to see that they had a drive-​thru, but then I saw how many cars were already in line.
I made my way in, and surprise, there was a huge line there too! But for good reason. I only had to wait about ten minutes before a friendly employee helped get me on my way. I had a huge box filled with glazed, long johns, cake donuts, sprinkle donuts — you name it, I bought it. And it was less than $ 15! You really can’t beat it.
Fast forward, oh, ten minutes or so, and I had eaten two donuts. I can confirm that they are indeed worth it, and some of the best around. I’ll make sure to stop by again soon for some more!

I usually have great service here cause I go through the drive threw. but I decided to go inside with a friend thats never been here before. I ordered a custard filled doughnut and asked them to put cream cheese icing on it and the lady at the counter looked at me with disgust and asked another worker if they could do that. And then rolled her eyes as she walked into the back to make it. I still gave her $ 1 tip on one $ 1.68 doughnut but hope she doesnt do this often to customers. Otherwise id give this place a better review cause the doughnuts are great

I’d love to put up a glowing review. I really would. However I stopped in today just after 11am and they had very little left. That’s only half of it. It took an inordinate amount of time before I was even offered service. I have to admit as much as I like this place the fact that the staff is ill-​mannered and you can’t count on them having what you want it’s becoming useless to even stop by. When they have inventory you can’t find a better treat. I’d say, save the trip and find a better place.

To be fair, I’ve never tasted any of Heaven Scent’s products. They may be great; they may be life-​altering. I tried to find out by ordering a custom cake (which I’d never done before, anywhere) for my friend’s birthday. I’d like to make the distinction that this person isn’t so much a «friend» as a Friend. Like, held my hand when I was scared and being taken to surgery. I wanted something special, in other words.
Perhaps I didn’t use the right words on the phone, though. Because the person to whom I spoke was thoroughly exasperated with every inch of me. I had a vague idea about what kind of cake I thought my friend would like (vague=round, 8 – 9 in., buttercream, devil’s food, Star Wars themed), but the person on the other end of the line was so irritated by me that I was twice invited to «just come in and look at the pre-​made cakes.» After being told that, and that I needed to pre-​pay over the phone IF a cake could be made for me (this had to be affirmed by someone else, I gathered. Someone in the BACK), I had to face the hard truth that I was not cool enough to get Heaven Scent to sell me a cake. I didn’t know how to please them.
My friend had a great birthday with a mediocre cake (but ice cream made up for the cake).

This is my favorite bakery ever! The apple fritters are so well made and really have apple in them! I love their hours and drive thru service!

We started a tradition at «HSB» but we are not alone! We noticed other bikers, walkers and other people taking part of a possibly flawed weight loss program by walking, or biking here weekly.
They have great Donut’s, breakfast sandwiches, and wonderful looking cakes for all types of parties. Best part is they are opened ²⁴⁄₇ so if you have that midnight craving put on your walking shoes and get some exercise while you fill your guilty pleasure at the same time, just don’t count the carbs, calories, sugar just simply feel good about the walk! :)
Now all we need is outdoor sitting so the are dog friendly too. We could walk that 3 blocks or 500 steps 7 days a week then!

My parents live behind this place so whenever I stay over there I hit up Heaven Scent! Most everything is good. I personally haven’t had a bad experience. My favorite here are the cannolis… not an Italian bakery but still pretty good! They aren’t overly strong so eating them is flavorful without being overwhelming. My fav pastry to binge on!

Nice, family-​owned donut shop. Food is great, they are always friendly AND open ²⁴⁄₇. They have the best chocolate long johns and gooey butter cake in town. (Crème brûlée not their best)

Cute local bakery store… their gooey butter is sooo good… love the pastries too and donuts… blended drinks is not really that good…

The lady who works the drive through could not be any crabbier. Donuts are average at best.

We get donuts from there every Saturday. Delicious blueberry muffins and huge long johns. Very big selection.

Not sure what the deal was today but I’m less than impressed. The donuts are good. The service? Wow. Two employees were too busy debating an order and calling each other smart a** from across the store to help. And the other 3 people continued with their backs to us restocking until I and another customer «inconvenienced» a you employee to help us. Important to note there were a grand total of 2 adults and 4 kids in the store as customers at the time and yet we waited 5 minutes in line. Will I be back, maybe? But it will be a short leash on service.

I thought this bakery had amazing treats but the lady who helped me and my friends made us feel like a nussiance. It might have been a bad day for her or something but I felt like a kid in a candy shop when I found all the sweets!

Their customer service is not good on the phone. Tried to order a cake and she was so rude we decided to order elsewhere. It’s not ok to be condescending and arrogant. They missed out on our $ 40 order and I won’t be ordering there for future events either.

Amazing bakery that is open 24hr drive thru! That is unheard of even in Chicago. So many delicious appealing choices

I’m not sure why so many other people had such a bad experience because i really liked this place. First off, before you even walk inside the smell is delicious, then it’s almost overwhelming once you walk inside because of all the options. There were a few people in line, but they were moving right along. The woman who helped us was very friendly, answered all our questions and made me a pbj donut on the spot, and said donut was awesome. I also had a German chocolate and a chocolate with mint icing and all three were great. They’re even a great price at just over a dollar a donut for a dozen.

Not worth the hype. It must be hard to try and maintain ²⁴⁄₇ service (via drive through) and still have fresh pastries for the morning crowd. Feels like they are over extended.
The cannoli left a lot to be desired, the gooey-​butter-​cake is so-​so, too much goo (jello like) and not enough cake (the powdered sugar isn’t fooling me).
Super nice people and great service though.

We went there at 10am on a Saturday. The glazed donut holes weren’t even near fresh. They were hard and even tasted old. The coffee was very watered down

Have taken my daughters here several times and enjoyed it every time. The donuts are great and I spend too much money here. I’m a fan of the long johns.

This place is ok at best. I’ve been here multiple times since I live up the street from here. A lot of times it’s grumpy @$$ people working the drive-​thru. The prices on other stuff besides donuts is a rip off especially because it’s not even that good. I tried the cannoli here and it was ok nothing great but not bad. The eclairs here are pretty good which is the reason I have this place two stars. If customer service was better I would’ve given it 3 stars but it’s terrible. My last order the lady forgot one donut in there and tried charging me again for it. Not going back