FullServ Auto Care

Do yourself a favor and stay away from this place! You will save yourself time, money, and aggravation. I brought my car to Fullserv a year ago for a simple tune up due to the check engine light being on and the car was misfiring. After, spending over $ 1000 on the tune up the car was still not running right, the light came back on, and was still misfiring. I brought my car back several times to have them diagnose it but it became apparent they had no real idea how to resolve the issue. One time, the technician came and told me that it was one of the coils he had just replaced and would cover it because it was under warranty. But, he went into the backroom and talked to Sue, the front desk manager, and just seconds later changed his story saying it was two «other» coils that needed replacement and that would be at my cost. I got upset and said how can his diagnosis change in 30 seconds and left upset after arguing with her not wanting to throw good money after bad with them.
The other manager called me the next day and asked me to give them another chance. After several months, the light went back on again and the car began misfiring again. I brought the car back and they told me that, this time, the gasket was leaking oil on the spark plugs and that they would have to change the gasket for $ 368 and then dig in deeper. They did confirm that anything they replaced before would be still be covered under warranty.
At this point I was ready to sell the car because I didn’t want to keep dumping money into it. Instead, I decided to take the car to another place for a second opinion. I took it to a place they had previously recommended when, after she spent hundreds of dollars, they still could not diagnose my mother’s car properly. After having spent far too much money with them and still having issues with her car they wanted to change out her fuel injectors for an additional $ 1,000+, without a guarantee this would solve the problem, I took their recommendation to try the other place. As it turns out, it was not the fuel injector causing the issue but the car’s computer. Thank God we didn’t have them replace the fuel injectors.
Back to my car. I took it to the other place and it turned out that it was one of the coils FullServ replaced. The part was bad and it cost me just $ 107 to have to have it replaced, under warranty at FullServ. Since going to the other place, the engine light is off and the car is now running fine.
I brought the bad coil back to FullServ them know it was a bad part and, of course, it became an argument with Sue. She called the other place and they confirmed the coil was bad. However, she said it was not under warranty because Full Serve did not change it out. She went on to further insult me by saying she has «plenty of business and don’t need mine».
I consider myself lucky that I did not spend the money for the gasket repair they incorrectly recommended/​guessed. At this time, I feel obligated to let others know of my experience before they do business with Full Serve so they can avoid the expense and frustration that I and my Mother endured. As you can see by the other reviews, I am not the only one whose car they have incorrectly diagnosed. They have inexperienced technicians who just replace parts, at your cost, to try to troubleshoot the problem. If you have a code reader, like I do, and Google the codes, you would be just as qualified as they are. Please stay away from this place their workmanship is terrible and customer service is worse.

I have been a customer at Full Serv Auto Care for many years. The last brake job I had completed there was an awesome experience. I was in a rush and they were able to squeeze me in and took great care of my wife’s car. Both the associates I dealt with were very pleasureable and the owner even dropped my wife and I off at a local breakfast joint so we could eat why we waited. We were both super impressed. Also just today I made an appt. for an oil change and they were asking me to come in as soon as possible, which was great. I read a different review that said it took a week to get an appt. That seems to not hold much substance as they are getting my vehicle in within a few hours. Thank you Full Serv Auto for making a usual stressful situation getting your car fixed into a great customer experience.

I was extremely pleased with the great service I received when I took my wife’s car to get an oil change. I would recommend Fulserv to anyone in the area. They are nice, and not pushy about any extras! I look forward to bringing my vehicles back again.

My 70 year old mother in law brought her car here for a noise — told she needed $ 900 of rack and pinion repairs. The parts were warrantied for 12 months and the labor for 90 days. Within 30 days the original problem persisted and now there was a leak. After inspection by an independent certified mechanic, he informed us that the work was poor and the parts were possibly bad and that we should return to have it repaired under the warranty. We returned the car and were accused of tampering with the car. After another 5 days without the car, we were told we had to pay for the same warrantied labor again. When we refused, we were told by the owner that we could pay or they would hold the car hostage. The police were called and we were instructed that the only resolution was to pay the bill and take them to small claims court. BEWARE!!! DON’T DO BUSINESS WITH A REPAIR SHOP THAT DOESN’T HONOR ITS OWN WARRANTIES!!!
I wanted to provide an update. We received a check from the owner reimbursing us for the additional charges along with a request to update this review on Unilocal.We received the check because she recovered it from her parts supplier. I guess we weren’t lying after all and even the parts dealer acknowledged it was a bad part. I stand by my original review — we had a warranty and only after confrontations, police and recovery from their parts supplier was our warranty honored. In the meantime we had to front the labor costs again or my mother-in-law’s car would have been held hostage. There are tons of reputable car repair shops in the area. I would not do business with this shop again.

wow I don’t know what to say about this place besides BEWARE. I WAS a loyal customer for the past two years. Brought my car in with a power steering leak. Was told the needed to «power wash» the bottom of my car to figure out where the leak was coming from and this would take a few hours. Sure enough hours later they call and yes I have a leak and its an EASY fix they just need to order the parts… great! Last night I dropped my car off at 430 pm for my 9am appointment today. Today they never called so finally at 1230 I called and was told «oh they’re just working on it-​maybe another hour-​we will call you. 3pm tolls around and no call-​so I go there and theres my car parked and done. I go in and ask why they didn’t call me and was answered rudely with „jesus we just finished it and your total is 241.“ I asked if they took the 10% off from my discount card and the receptionist was like „o do you have one“. By the time I got home I was seething. I called to talk to Sue the owner to express my concerns and after waiting on hold for some time Rick got on the phone and said „shes just too busy to talk to you“. Told him my concerns-​he didn’t care-​told him I wouldn’t be back-​and he said ok and slammed the phone down». Not only will I not be back but I will be sure to spread the word about the poor customer service and the lack of management from above. So disappointed. Oh and also they charged me 40 bucks to steam clean the under carriage of my car and i spoke to 2 other mechanics who told me thats called padding the bill-​shame on them!

Will only do oil changes if you have an appointment a week in advance. People are extremely rude there too. What a joke.

Full Serve is the most unprofessional mechanics shop. The owner Sue has threatened to push my truck into the middle of cicero ave. She is the most unproffessional and ignorant woman i have ever met. They caused more damage to my truck and kept charging me more money. I brought my truck to pep boys and they told me that the work they charged me was not actually done. I am filing a lawsuit and advise anyone to never bring your vehicle there.

Terrible customer service. Brought my car in for brakes and they said it would be ready in 90 min. Came back 3.5 hours later and they still had not found the right parts… They did not bother to call me to tell me it wasn’t ready and were extremely rude when I asked them about not calling. I should have known something was up when I dropped off the car and a receptionist rudely yelled at not one but two different customers. And she was not even the one who was here being rude when I came back! I hope they are able to fix my car properly but so much for being good business mannered. They started in 2010 so let’s see if they make the 5 year test.

My girlfriend brought her car for an engine light on. Three trips and three very expensive parts later the code 410 is still on! So we asked on the last trip if this would finally fix it and the big, angry blonde lady says «no, you could be back three more times, we dont know». We are paying these people $ 95 hr because they are the so called experts. Then the angry blonde started yelling rude comments from the backroom and wouldn’t talk face to face. We were very patient because they came highly recommended but i wouldn’t recommend her to my worst enemy now. Very disappointed and out about $ 1200!

Took my car in for an oil change and to check on my brakes. Took them 2 days to do this even though it was brought in very early on day one with no call to update the status. After getting my car’s oil changed, I was driving to work and had noticed a noxious/​burning smell but assumed it could be coming from one of the many cars around me on the Dan Ryan. On the way home, the check oil light came on and my car struggled to make it home. I discovered almost all of the oil had leaked out because it wasn’t sealed correctly and there was a huge puddle where my car was parked earlier and another was quickly forming under the car. Had to get it towed to the shop and the owner was very rude and accusatory on the phone, saying «Why were you driving the car if the oil was leaking? You can’t do that.» (didn’t know it was leaking until the indicator light came on later) And then saying «Do you have a tow service? We can’t do anything until it’s in the shop and we can look at it and see what’s wrong». Really, you expect me to pay to get my car towed to your shop on my dime because you guys don’t know how to do a simple oil change? I am lucky my car didn’t break down or engine blow out during my long commute to work.

Took my truck here for my intake manifold getting cracked and after calling around to get quotes. Dealer quoted me $ 800+ (highest quote) and Pete (my new mechanic at fullserv) quoted me almost half that. Took it here and they had it ready same day and gave me a warranty.
I was across the street and Pete called me to see the manifold and the huge crack it had he then explained what he was going to do next, wow an honest mechanic! I am recommending friends and family to go here. Great family owned and operated place you won’t get ripped off here.