Hilltop Auto Service & Mobil 1 Lube Express

I was going to get my oil changed at a different local business, but wasn’t very happy with the work they were doing when a friend recommended Hill Top Mobil 1 express lube and I have been a loyal customer ever since. I couldn’t be more pleased! They are very efficient, polite, and most importantly they care about their customers. I highly recommend them!

Stopped there today for an oil change… quoted $ 39.95 by one of the techs. Time to pay…$ 55.19. The extra charges? An extra quart of oil, some $ 1 fee, an oil filter, and tax. The charge for an extra quart bothered me, but I can deal with that since me vehicle takes 6 quarts. They should know that and quote accordingly, but whatever… The one that really gets me tho is the oil filter. I’m there for a freaking oil/​filter change, why is the filter not included in the quoted price? Ridiculous! I was about to return immediately with my wife’s vehicle which also needs an oil/​filter change, but you can bet your ass that I’ll be heading elsewhere.
Update: So I reviewed other oil change places on this island that I’m stuck on and they’re pretty much all terrible. So I returned to this place because they were quick, did a good job, and vacuumed the vehicle. I also spoke to the tech about my charges. He stated that my vehicle has a canister oil filter which is an extra change and that they do not charge extra for «normal» oil filters. I’m bumped them up to three stars from one. They should still notify customers of added charges in advance. Changing oil is their business, I’m sure they know which vehicles have a higher capacity or use «abnormal» oil filters.

After paying $ 30 for a headlight bulb at AutoZone and hoping to put it in myself or have an employee there put it in, I found out the bulb that needed replacing was in a spot that would require more work to get to. It was suggested I come here so I wouldn’t be charged a high amount for something I should be able to do myself. First estimate was 1 ½ hr to replace the bulb at $ 62 an hr. Disappointed but needing it done since it gets dark so early I agreed. Luckily I saw my car was done about 15 min later but then I sat around for about another 15 min for invoicing. When I saw the bill was $ 44 I asked why since it was no where close to an hour. I was told that the technician used to work at VW so he knew the trick to getting it done faster and I was charged for half an hour. I’m grateful that he was able to get it done faster and that they were honest by not pretending it took an hour but it didn’t take a half hour and even if it did half of $ 62 is $ 31 not the forty they charged before taxes. Basically I was also charged labor for the time they took to print how much I owe them.

I want to be clear this review is of the gas station, nothing else.
Gas here is the cheapest on town if you use a credit card. There are cheaper debit card prices sometimes but usually they are on par with the debit prices.

THE WORST EXPERIENCE I HAVE EVER HAD WITH AUTO REPAIR!!! DONT TAKE YOUR VEHICLE TO THESE PEOPLE… IF i could rate them as a zero that is exactly what they would get. I took my car in for a timing belt issue on Monday and I didn’t get it back until late after noon Friday. During this experience, they never called me to let me know what was the status of my car and each time I called, the Rep. said that she would have someone to call me. This never happened. No phone call or anything. Finally I talked to a person/​manager by the name of Phil on Thursday and he informed me that my car would be ready by the end of the day. I called several times towards the end of the day, trying to see when my car will be ready and I kept getting the run around. So I called at 5:30 pm and finally talked to someone and she informed me that Phil would call me back. This never happened. At this point I am very frustrated. I gave up. Around 8pm a rep called me back and informed me that they need to do some tests or further evaluation to make sure everything is good to go and I would get it back Friday Morning. I called Friday morning and of course they didn’t have it ready. I didnt get my car back until 4pm in the after noon and they wanted to charge me more money than what I was handed in writing. I am outraged at this point. So I get in my car drive it to my location and notice that my car was over heating. So I parked the car, called them and adviced them what was going on. Phil came out to my location the next day to see what the issue was. He popped the hood and wanted to drive the car back to the shop. I adviced him that he should nt do that because it will over heat and may damage some other part. DUHHHHH!!! So he decided that he was going to bring his flat bed truck to tow it. On Friday I told Phil that I had talked to one of the Mechanic there and I adviced him that there was a drip pan under my car with radiator fluid in side. The guy replied, «Oh that is okay, we had to drain and replace the fluids after changing your timing belt». When I told him this he advice me that I should go to a 3RD party to get another opinion. WHAT!!! At this point he is not taking the responsibility of owning up to they mistake. He told me that it was not his problem and he is not going to fix the car. They have not heard the last of me or from me!!! Again if I have not told you in the review. DO NOT TAKE YOUR VEHICLE, CAR OR ANYTHING YOU OWN, FOR THAT MATTER TO HILLTOP AUTO SERVICE IN OAK HARBOR, WA

I have been bringing my vehicle here for routine service. When I needed to have some repair work done, I figured that I would take it there. Three days after the repairs I began to notice that it was making the same noises as it did before the repairs. When I took it back, two weeks after the repairs had been done, to have them check it, they said that the same part needed to be replaced; in addition to more work. I explained to them that I just had them do the repairs. After the technician looked at the previous invoice he said that the part would be covered under the warranty. Now I’m out more of the little time that I have on the weekends because they failed to do quality control. Needless to say, I will no longer be taking my vehicles there for any repairs. They only reason that I gave them 2 stars was because they are relatively quick at their oil changes.