Elite Cleaners

I came here for an alteration and mending. First, they were supposed to call me when the job was done — never did, so I went in and they finally found it… Mending job was okay but the alteration was completely wrong. I asked them to add elastic around the entire waist of a pair of old beloved linen shorts and they only replaced the back elastic, which was already fine. When I brought this to their attention they mumbled that they couldn’t, because… well they just suddenly weren’t able to communicate very well, they were just mumbling. I’m not a professional seamstress but I do sew manually and I could see that the elastic could be fixed in front; they just chose not too. I had no patience to argue any further. So basically paid for nothing. Lesson learned — I will get my shorts fixed at the place down the block which has done good work (but were closed when i had these items to be fixed, so I thought I’d try this place.)

I’ve been going to this cleaners for over 12 years not just for cleaning but for alterations and they are fantastic! I’ve never had any issues, only wonderful customer service and top-​notch dry cleaning. I have other friends and family who also have had the same experiences with Elite cleaners. It’s a family owned company and they are passionate about what they do.

Elite cleaners is not so Elite. In fact, it’s just a waste of time and money. I had a bad experience with them about five years ago but over the weekend I thought I’d give them another chance. My big issue with them was that they charged me more than they had quoted me and then they didn’t have my clothes ready until a week after they said I would get them. But I figured that maybe they had changed their ways because they are still in business. So, I go in there on Saturday and ask them what is the cost of dry cleaning a man’s suit. The lady told me $ 8.50. Okay. Not bad. I asked for the price of hemming a pair of pants and she said $ 12.50. Okay, so far on par. But then I asked if I brought them in that day if I could pick in up on Tuesday and she she said «No problem, you can pick it up later today.» To confirm I asked, «So I can get them back today? What time?» And then she said, «Oh no, not today Friday.» I told her I might be back and asked if she could write down the prices for the suit and hemming I asked her about and she wrote down $ 11.00 for the suit and $ 13.50 for the hemming. Needless to say, I’m not going back. Not only are they expensive and do not communicate well, they don’t do a good job on the clothes. The time I did have something cleaned by them, I had to have it dry cleaned somewhere else because it was still dirty.