Gap

I love this location gap across the street from Starbucks, dsw and ulta beauty just amazing. Staff very nice love the gap fit section. Whenever they have a sale on clearance which happens often the first day always has a variety of sizes in gap fit AMAZING

There is no reason for someone to stand in line for 10 minutes to get rung up here.
Won’t be coming back here.

This Gap is way to small. I wish they’d get rid of baby Gap next door and expand the adult section. I can always find something but I feel like I am missing out on selection.
The clearance section is very nice. The price the items rings up is usually lower than the sticker. They either dont advertise the sales on top of sale prices or dont retag items when the price lowers.
The staff is always helpful and friendly and dont look at me funny when I comt back for one item with my 40% coupons they stagger out over 6 weeks. Thank you!

the staff here was super helpful! which totally made me spend WAYYY more than i should have! but it was a excellent gap experience by far

I completely agree with the negative reviews. The staff is very unhelpful, unfriendly, and snotty, I once asked if they had any Halloween themed shirts and the girl looked as if I had asked her if they sell dolphins. (By the way, yes this was in October.) she gave me this look as if i didnt belong there, and that she was so bothered by my question. She just said «no» and turned around to continue to have her private conversation. The few other times i had gone in there, they looked bothered whenever a customer would walk in, and for some reason this one lady followed me around the store as if i were to steal something. plus their prices are way too high. I rather drive into the city to buy clothes where staff treat you like a valued customer.

Was never a big fan of The Gap store but it has slowly become a favorite clothing store. The staff are very helpful once I explain what I needed. Absolutely love their sales. So I don’t buy full retail price.

Look, I had to post in favor of this store because I’ve personally never had a problem with inattentive or rude sales people. I’ve always found the staff to be friendly and helpful. And I’d certainly have no reason to call a sales person a hag.
Here’s the deal: If you are upset that you’re fat, don’t take it out on the store or clerks. Take your motivated anger to a place like Weight Watchers and do something about it. And sizes are always ‘mercurial’ when you can’t cram your ass into a four but want to believe that’s your size. And probably you’d also like to believe an 8 would work if you’re a 10. Who wouldn’t? Sure! But when I was a size 4 a GAP size 4 fit. And when I gained weight and was an 8 because I stuffed my face with great Chicago food all summer long, a GAP size 8 fit me. Then I went to Weight Watchers and am back down to a GAP size 4. That’s the way it works. None of the cellulite on my ass is the fault of this Gap or the clerks. It just is what it is – my fat ass, not fitting into the size I wish it would fit.

This was the worst place to return an online purchase. First the sales clerk let 2 people cut me and go in front of me. Second he annoyed me by rudely asking why I wanted to return the item. He was not pleasant to deal with at all. Then they did not give back all the money that I purchased the item!!! They kept part of the tax and the total shipping amount. No other business’ do this to online purchases and they are much nicer about the returns.
To top it all they did not sell the item at the GAP sales price listed online, so I was forced to purchase the online item.
The clothing is cheap, and is not at all stylish in the least bit. The stitching is cheaply done. The prices are high for what the clothing is worth and they are manufactured in Chinese sweatshops.

It’s not that I hate this location its just a dark cloud over my head when I come in.
I shall list the reason why:
–staff not too helpful, I have to go out of my way to catch them
–this store doesn’t have too much of the new stuff and what is in stock isn’t much (alot of basics which is fine but I do need a variety)
–the parking can be a bit annoying but that can be solved by going on a monday, tuesday, or wednesday, if you can
–most recently they had a sale on a certain type of jean (I believe it was a boyfriend!!! anyways … they only had one little section where that jean was laid out but signs for it all over. The funny thing was that the signs for the sale didn’t specify what jean, just signs for $ 39.99 on every jean rack. I thought I hit the motherload. Well I go the counter to check out and the jeans came up $ 59.00 and I waited for her to make it down. Nope, not, nada. Luckily the jean that pulled off the rack was close by and I said, «the sign is right there». She become really sassy with me saying it’s only for the «boyfriend» jean. I tried to give her some credit because I’m sure this wasn’t the first time this happened durin the day but remove the sign!!!

I enjoy that people hate this store, it gives me more to choose from during sales :) Now, seriously, it’s not a great Gap.
I can’t agree with parking issues people complain about, there is a HUGE parking garage just across Lake street that is often free, and at most a couple of bucks. There is also a set of metered lot spaces just past Old Navy, so again, about as close as having to park out in a busy lot at Oak Brook Mall. The lot RIGHT behind the GAP is small and is shared by at least 6 stores so yeah, finding parking there is gonna be hard, thats common sense I would think. Maybe the people who complained were simply not aware of all of the other options they had.
I definitely agree that the service there happens to suck, when it exists at all. There are a few folks there that I look for because they are nice and really helpful, the rest I don’t bother with. I generally go there if I know what I want and can get in and out, or I want to scour the sale racks. I also avoid shopping there after work or during lunch to avoid the crowds at the registers.
If you want some perspective, go to the Old Navy next door, the Gap will seem like a luxury. Chain retail stores in general kinda suck for service. Minimum wage high school kids, or adults looking to make ends meet at a job they don’t really like just don’t care. If you want better service, go to a local boutique, they need the business.

I hate this Gap with a passion. The snobby ignorant women who don’t want to help the customer is just one of the problems. But they are quick to judge their customers I’ve noticed. They are also sloppy and lazy and make you feel uncomfortable here. They also are very slow on the cash register and the personal conversations they are having. Their clothes are pricey. Oh and the parking lot is horrendous never can you find parking in that lot. I rather take the drive to the city and go to the outlet. The outlet workers treat customers way better.

Could we please, please, please, please be ANY slower or more completely inattentive to customers? Please? Like, when a customer approaches you with a nice, «excuse me?» as you’re folding clothes, we REALLY want you to ignore us.
Or when there’s a line extending from the registers all the way into the Baby Gap store, could you please, please ignore the fact that there’s one salesgirl having a personal conversation on the phone at one of the registers while another is having a problem with a credit card, and there’s NO ONE at the third register?
Could you, as the Manager Apparent, please bark at your customers to wind the line around clothesracks and platforms instead of the straight, unencumbered line into the Baby Gap, and then NOT open up that third register, but just take people’s stuff and stack it all up next to the register with the girl on hold with the credit card company? And then kind of laugh it off when that salesgirl mindlessly starts ringing up everyone’s clothes on the lady with the bum credit card, because she didn’t see the manager set everyone else’s stuff in the SAME FREAKING PILE next to the first customer’s stuff?
Please?
You’ve reduced me to long, run-​on sentences. I will avoid this Gap, sheerly because of the frustration factor. Get a clue, people.

Like any other Gap store. Cute clothes, a bit pricey. Only downside is the staff never seems to offer help, nor is there one on the floor for me to ask for help.

Wrinkled chemically happy sales hag sees me going into the dressing room & gives me her botox smile.
Wrinkled chemically happy sales hag sees me at the counter looking at the discount socks & says «Didn’t work out for you?»
«Nope» I say.
«Aww, why nawt?» In her stupid midwestern accent.
«because I’m too fucking fat, you old wrinkled hag.» I wanted to say. Instead, I just pick my jaw off the ground & stare at her.
She lets out a mildly uncomfortable laugh & says «Just kidding»
Yeah, because you can buy shit right off the rack & not have to worry if the Gap’s mercurial sizing will work with you or against you that day.
Maybe I’m too sensitive…