Warren Hsu, MD

I’ve been Dr Hsu’s patient for over 5 years. He is a really, really nice, patient person who has great bedside manner. He tries to answer all of your questions and helps you with your ailments. He always tries to give you samples of medications because he knows they are expensive. However, I do agree with the other people who say that his wife is annoying. Whenever I call to make an appointment, I always say a little prayer that she doesn’t answer the phone because when she does, it’s almost impossible to schedule an appointment at a time that is convenient for you. Other then that no qualms.

I absolutely LOVE Dr. Hsu. Been going to this man for YEARS. He is kind, professional, has the best bedside manner in the entire world BUT I’m sorry, his wife is the worst person I’ve ever come across within a doctor’s office.
Does she not understand, people are going to her husband because they are ill and are seeking medical attention. Just because of simple things like changing/​rescheduling an appointment, she gives people the hardest time with her nasty attitude. She’s the wife and she has to work there, fine. But please do something else. Do not answer phones and deal with people anymore. I beg of you. Literally, not 3 minutes ago, I got off the phone with her and I was extremely offended and frustrated by the way she talked to me, I had to write this review.
Please get her off the phones with clients and patients.

Office doesn’t care about the people they serve. The point of having a small family practice is that they know you and it has a personal care element to it… But Dr. Hsu’s office is regularly lacking in their customer service to patients and they close the office before their stated hours. Not a doctor I would recommend if you want a place that actually cares about you.

Stopped going to this doctor because the customer service is by far the worst. One of the ladies at the front desk is by far the worst I’ve ever encountered with. I called to ask if they can squeeze me in today and they said yes. However when I got there I received horrible service. Lady was very nasty and demanded I pay $ 80 upfront. When I called my insurance they said it is covered at 100 percent as my annual and that I do not have to pay anything out of pocket. Lady said I should have said I’m coming for an annual then. Really? Somehow when I called they said they can squeeze me in. I left work early to come just so lady can say we don’t have time for you. I was willing to wait till other patients were done. I had to leave cause lady scheduled me in and then told me there’s no time for me.
Horrible horrible service

I been seeing the Dr. Hsu for a few years now. He is a very nice, classic family doctor. His exams are pretty complete and his follow up is very good. Beyond that he will refer you to specialist. So where does the minus one star come in?
A few times i would hear my wife complain about the doctors wife who works there and I would dismiss it but over the last year I can see why. She is a money grubbing and arrogant person. For something as basic as a allergy inhaler or prescription she would make you come in so she can collect the fees. I get it if its narcotics but it should be a standard refill — she also has a «habit» of not allowing one that one refill per script. Its been so annoying that I’m considering finding another doctor.

Started seeing Dr. Hsu a few years ago upon my brother and SIL’s recommendation. He’s a very nice man and his receptionists are very friendly. A bit farther out than Flushing, for example, but totally worth it so you’re not stuck in an office waiting room for an hour.
I usually get a personal call back from him the week after my blood test for an update and to see if i need to go again for booster shots, and if anything seems abnormal. Would definitely recommend!