Design Engineering Speaker Repair

Very poor customer service. Basically, a mom and pop operation run out of their second floor flat. The repair took about twice as long as promised and they sent the speaker out to someone else to repair. Next time I’ll find someone else or just buy new speakers.

I needed to have some speakers looked at so I called this guy up. Rob was rude to me on the phone, but I am the forgiving sort. He would not «talk shop» with me, and seemed like the type who doesn’t teach others about his craft, preferring customers (potential $$$) to be completely ignorant and dependent. He kept saying time is money and he didn’t have time to talk to me. We settled on a time for me to drop off the speakers. I got there about 5 min late because police had blocked off some streets. A card taped on the door assured me that the doorbell worked, so I rang. And rang. And knocked. And rang again. No one ever answered. Yep, time is money indeed.
There were messages on my machine when I got home. And Rob called again asking if I was going to drop off the speakers. I told him I was there at the time we agreed upon, no one answered, and I wasn’t going to drive over again. He hung up without an apology.
Aside from the obvious lack of people skills, there are some warning signs. This is just some guy running a hobby business out of half of a duplex in a neighborhood of questionable repute. There is no storefront. I was very unimpressed. On the phone he insisted that I bring $ 85 cash, leave the speakers, and pick them up the next day. This doesn’t leave a paper trail now does it? I can’t see him filling out work orders and invoices when he demands cash payments. Since this is run out of his home, I doubt he accepts card payments.
Maybe I just expect businesses to provide some sort of service and accountability. Here, I found neither.
I ended up fixing the speakers myself.

Just to add an update to my previous review–
I received a barrage of phone calls and threatening emails from Rob demanding I alter my review.
I investigated Robs claim of a legitimate business license and he lied. There is no record whatsoever of his license as a repair shop… I had an agent in the department of California search every variation of his business name (his website has a slightly different name)
BOTTOM LINE– I highly doubt Rob has a single positive review, he has likely falsified some Unilocal accounts to garner positive reviews. LISTEN TO THE NEGATIVE REVIEWS AND STAY AWAY.
Thank me later.

Rob did a great job with my speakers. I can’t say enough about his concern for my happiness.

Rob repaired my Mackie speaker to comparable new-​condition. He worked with my financial and time constraints beyond what was expected of him, and he did so in excellent business fashion. Thanks Rob! For those looking for a handy speaker repair, Rob is of excellent quality.