McNary Williams & Jackson Mortuary

At a time when life is uncertain and grief filled it’s nice to have a steady hand to guide you. That’s exactly what you will find at McNaru-​Willuams-​Jackson. The staff headed by Elvin and assisted by Andrea are absolutely wonderful .They have handled my family’s funeral needs with great care and respect. They were knowledgeable and professional from beginning to end. They made the process for my family most tolerable and less complicated. I would recommend them highly if your in need of thei funeral services.

It always difficult to see your close friend to lost their love one, my good friend’s father pass away last month and as a family supporter and I help to arrange the funeral, my friend’s family is Chinese and cannot write English and they ask me to put Unilocal review to thank you for their efforts and also for more Chinse family know they can check their service to compare the price and service.
During the process what we learn:
1) Very reasonable price, I will say 20% lower than most Mortuary in the area
2) Casket is very good, price is very competitive, one of the friend said the Casket they order if it’s in San Jose area at least 30% higher, even not this quality, if the location is too far and check with them only to order Casket and they will delivery to your request funeral home, usually only take 2 days.
3) Personal service, they are listing and respect the culture and ask the detail.
4) They treat your family like their family and you can see the service with Love and caring.
5) Convenience location and nice Chapel can easily hold around 120 people
The 2 Key person who help us is Andrea and Elvine
The reason we want to put the review is we want more Chinese Family to know their service and also important to do pre planning the find someone you can trust and will help your family to go through the difficult time.

I recently had the misfortune to have to plan a funeral for a family member. A close friend referred me to McNary-​Williams-​Jackson. Apparently they have recently undergone a magnificent renovation under their new ownership. The facility looks amazing and is deserving of a loved one during that very difficult time. The entire staff there was incredibly helpful and went above and beyond to comfort our family and help us through this period of grief. Every last concern and expectation of ours was met and exceeded. A business like this could easily take advantage of customers during such a vulnerable time but the incredible staff at McNary-​Williams-​Jackson Mortuary proved to be a class act.

I’m not really sure where to start. Losing any member of your family is difficult but especially when it’s your mother.
My mother was an over planner and wanted to make sure that my sister and I had little to do when the time of her death actually happened. The only thing we thought we would have to do is pay for the funeral package. When we initially got the package the woman who helped us seemed very professional and helpful but all hell broke loose after my mother passed. There are so many things that went wrong during this process that I am going to bullet point them:
* When we called the funeral home Monday August 13^th to advise that my mother passed they stated they would be there in an hour to pick up her body from our home. They arrived three hours later. Imagine having to sit in your home for three hours with your mother’s lifeless body.
* When we arrived at the funeral home later that day to finalize the arrangements the woman we originally dealt with was on vacation. We were handed off to another gentleman who appeared to be the director. He apologized for being late and advised that the driver overslept. WHAT!!!
* He searched for our originally folder for what seemed liked at least an hour and before one final look, he advised us that we may have to start our packet from scratch because he didn’t know where it was.
* He finally found the packet but we needed to make a small change. He recalculated the amount due and gave us a number around 4,000. It didn’t seem accurate so my brother in law recalculated the number and it seems that the gentle had given us a number that was 1000.00 off. We advised him of the mistake and he just couldn’t seem to figure out what was wrong. (Who cares… stops recalculating and let’s get on with it.)
* Now, time to see the chapel. We walk in the chapel and low and behold there is another body lying there in the casket. As we are looking around the family of the deceased is coming to view her body. (WHY ARE WE intruding on this other families private moment)
* We come back on Friday to look at my mother’s body and all I can say is she did not look like herself at all. Now, I can comment on this because my dad just passed a year before and we had his funeral at CP Bannon. He looked as if he were resting. My mother’s face looked stretched and distorted. Let’s, just say we went with plan B. Closed Casket!
* They advised that they offered a DVD with the package and implied that is could be used during the service. We were excited about the idea of the DVD and low and behold they don’t have a projector. So now we have to look for a projector.
* Let’s talk about the DVD. Apparently they outsource the making of the DVD. This guy calls me 25 times because he needs to know why the pictures we choose don’t go in chronological order. After I explained to him that the baby pictures are of me and my sister and not my mom he seemed to calm down a bit. Now he wants to know what song he can use in the background. He states that my mother looks like a Luther Vandross type of gal. WHAT!!! What does that mean???
There is more but I’m going to stop here…

Fantastic service! Professional & courteous staff. They will go above & beyond to help you & your family during these most difficult times

My father died in 1995 and I still remember the kindness and genuine concern of the staff at McNary-​Morgan-​Greene & Jackson.
They are professional, but warm. They attend to every detail, that when grieving, you don’t want to think about but necessary things that must be considered.
In moments of sorrow, the last thing you want is something or someone to be overlooked. I highly recommend McNary-​Morgan-​Greene & Jackson when looking for a place that is considerate of you as well as your deceased loved one.

I wished there was a review I could refer to when choosing a mortuary for my first loss in my family. I couldn’t tell if there was a difference between mortuaries, but also didn’t have time to search. It had to be done and when you don’t have many friends who have planned a funeral services for a loved one, you just don’t know who to turn to.
Edward Chan helped us through 2 losses in our family. Our first encounter with him was for the service for my father. He was so sensitive to our loss. Edward helped us get through the decisions of what our family needed for the proper burial for our father. Carefully explaining what embalming entails (which my father would go against), explained which casket was made of materials that will last a long time and which ones cost more due to the appearance of it and did not add to the quality. Explained which areas to invest in, such as getting a strong vault, which is the foundation the casket is set in to protect the casket. A good vault is like having a good foundation on a house, over time, caskets settle in the ground and heavy equipment that are used on the burial grounds can cause shifting of the ground. The vault protects the casket from the ground shift and a good vault helps withstand the movement of the ground and prevents damage to the casket. He certainly helped guide us to the right direction for an incident our family was ill prepared financially and didn’t make us feel that if we didn’t get the most expensive casket that we didn’t love our father.
As far as the service went at their Mosswood Chapel, Edward coordinated the service for visitation. Everything he did for us was done carefully, every moment from the planning, to the visitation, to the burial, he was there like he was part of our family.
We went back to Edward for the passing of my mother. Once again he handled everything with care and beyond any expectation imaginable during this difficult time for all of us. These are one of the places which even if you have wonderful experiences, you don’t hope to go back to soon, but you will always remember the people who helped you with the proper service, who was sensitive to your loss, and guided you towards the right direction.