Micki’s Towing

Liars.
This is the second time I’ve requested a tow from Mickis. Once last year and again today. BOTH times they’ve screwed up.
I was told 45min-​1hr
Here I am 3.5 hours later and Mickis says they need another 20minutes. Needless to say I canceled the tow. They’re TERRIBLE. They’ve told me multiple times it will only be another 20minutes.
It’s incredibly irresponsible to leave someone sitting in their car for 3.5 hours and not just be honest about how long it will take so I can get another tow company.

«I’ll be there in an hour»…three and a half hours later I’m still waiting. Will update the review when/​if I get the tow.

DRUNK DISPATCH!
There are two Micki’s towing. Both I assume run by the same place. I had absolutely the worst experience with this place. I am shocked they are even allowed to run a business at all. See other review.

Attempted to reach someone here several times over the past three days. Each time, I was told that Arthur would return my call ‘today’ or as soon as possible – and still have yet to hear from anyone. What is going on ?!?

I had a great experience with Micki’s towing. After being on the phone with my insurance company claiming «there weren’t any towing services because it was Sunday.» I personally called Micki’s towing and they answered the phone right away. Within 30 minutes Greco was available to help me tow my car. I was able to make it to the shop for my appointment and I was charged $ 75 to tow it 5.3 miles. If I ever need help again, Micki’s would be my first option.

Have used Micki’s tow twice in the last year. Both times had a quick response and great service. Neither were easy jobs. A flat on a custom car with locked (no key) lug nuts. The other was pulling an abandoned trailer out of the mud and down a steep driveway. Arthur the driver was able to do a lot of work in the mud and get it out, no complaints!

Not good. I made an appointment for a tow at 8:30a on a Monday morning. They didn’t arrive till after 10a, and weren’t apologetic about it at all. I needed to go to work and made the appointment (and got up) very early to make sure it would work out. If they had been a half hour late, I wouldn’t complain. But they were 1.5 hrs late and acted like I should be happy they showed up. Professional people stick to a schedule, that’s the point of making appointments. These people couldn’t care less.

Called AAA & Lenny saves the day with a jump start and battery terminal clean! Thanks for the prompt and extra service! Transformed my gloom in Oakland to sunshine brother!

We called Ken Betts first because they work for AAA and have picked us up before through AAA, so we know they’re good. But (probably because they get so much work through AAA) they didn’t have a single tow truck available. Betts also quoted $ 79 within five miles, but if we needed a flat bed for our massive ’85 station wagon it would be $ 129.
Well! We called Micki’s, which AAA had given us the number for (we’re out of tows through them and have to pay out of pocket… still can’t believe that they don’t have some way to upsell us more tows!!) and the lady on the phone was super-​nice. She quoted us $ 65 for any distance within Oakland, which is WAY better. And they have tow trucks available — one will be here within 30 minutes. Yay for Micki’s!
Update: they were fast, they sent the correct tow truck automatically no questions asked (something other services have had trouble with in the past), and just super-​helpful all around. I would like to think that we won’t need another tow before AAA renews in August, but I’m sure we’ll be calling Micki’s again.

Had Micki’s tow me twice through AAA (so I’m unaware of the pricing). However, the drivers were both awesome and one even went quite a bit out of his way to help me out of a jam. They know what they’re doing and are genuinely good people.

Last night I was heading to Jack London Square and had alternator trouble. When I got there, the 10-​day-​old battery was about dead. Because of the stormy weather, I wasn’t going to chance driving 21 miles home even if I could get the car started again with a jump. I called AAA at 9:30. They quoted 45 minutes. At 10:30 I called AAA again. They said the driver was right around the corner and would arrive in five minutes. At 11:30, they said it would be no more than 15 more minutes. At 12:30 they said it would be another 45 minutes.
I remembered I had emergency road service with GEICO. 25 minutes later, Seth from Micki’s towing had my van up on his truck, and we were on our way to my house. Seth was friendly and kept up good conversation. He even allowed me a stop at 7-​Eleven so I could get some food for a Sunday when I won’t have use of my car. When I got home just after 1:30 a.m., I got a call from the dispatcher at AAA who said they were ready to head over to Jack London Square to get me. Who knows when they really would have arrived?
When it comes time to renew AAA, I’m going to give it a lot of thought. GEICO’s service is way better (they promise 30 minutes or better), but their towing coverage is limited to the distance of the nearest dealership for your car make. I was lucky that there are few Dodge dealers in the Bay Area, but I was right on the cusp of having to pay $ 10/​mile for the remainder of the tow.
I feel bad for contradicting Jason N’s experience. I couldn’t be more pleased with Micki’s, particularly compared to AAA’s contracted company, Guardian. I hope they look into the treatment that Jason received and work to improve.

Micki’s Towing is awesome!
Several times last year I needed help getting my car started, or get towing my car for repairs, Geico sent them out to help me.
The Tow Truck Technician’s are always friendly, polite, and helpful. This very morning I needed to have my car towed to the dealer in Richmond from Alameda and they arrived in less than 30 minutes.
The Office staff is also very friendly.
I highly recommend Micki’s.