If you noticed, the previous reviews are a bit old and I doubt the customer service reps even work there anymore. I came into this store at 6p and it was a little busy but there was a representative available name RAPHAEL. He didn’t come to us, we had to get his attention. The Hotspot we bought about 2 years ago was malfunctioning and we asked for his advice. Long story short, he was unapologetic for his arrogance and basically said pay the $ 158 for a new one and this time be smart and get insurance on it for the extra cost although that’s a 50⁄50 if we’ll do anything because people are stupid when taking care of things(insult thrown at us). The manager was to busy to help us as well. If you want quality service and reasonable rates GOELSEWHERE!
Jeff E.
Place rating: 5 Ocala, FL
I went in at 4pm on a Friday expecting a long wait & was surprised & extremely happy to be greeted as soon as I walked in !! Krista IMMEDIATELY proceeded to to help me. Krista was ABSOLUTELY the very best AT&T sales rep I’ve ever had the pleasure to meet ! As a matter of fact she was one of the best of any business or organization I have dealt with ! Krista was completely knowledgable about all of her products & services. She quickly pulled up info on her tablet that really helped me to make choice decisions & to understand the semi-complicated service/phone payment agreements & savings comparisons. My experience with Krista was thoroughly enjoyable & expedient ! Krista is the BEST !!! — Happy Jeff
Megan M.
Place rating: 4 Ocala, FL
Two words: See Denise!!! She is awesome! Great customer service. Very friendly. Nice environment, they make you feel welcome. Beware if they are busy, you may be waiting for a long time!