8-Hour Tax Service

Highly disappointed.
Not even sure if my review will make a difference but it is a good way to express myself to others seeking these services.
I have been filing my taxes here since I was 18! And through out the years everything was fine. Hortencia is the best! She always took care of me. For some reason her schedule had changed and I couldn’t file my taxes with her this year.
I felt a bit uneasy letting someone else handle my taxes but I let go of the worry since I never had an issue.
WELL this time around I had an issue! The IRS send me a letter stating that they needed more helthcare information. Turns out there was a form that needed to be file along WITH the taxes. I called Laura Haro, who did my taxes, and asked her why she didn’t ask me for this form so that the taxes were filed correctly. She basically pointed fingers at me saying it was my responsibility. This is my first year even having health insurance. How was I suppose to know this form would be coming in the mail? She also said she wasn’t aware of the form as well. I highly doubt that! How does a tax preparer NOT KNOW??? Did she not get the memo? She offered to help me fill out the form and send it off but the whole time she was giving me attitude. At one point she even said that she had to go because she was helping a «customer»… I AM A CUSTOMER TOO!!! But I guess after she got her money and had me sign then we were all done right? I followed up with her today and she didn’t have good news for me and at the same time called me «girl». I have a name! It is Karina Martinez! I cannot believe the customer service I had received from her. I am just completely shocked at the way I’ve been treated. She did not make a hard situation better… She just made it worse. I am unsure if I will be filing there again. I will need to check my options elsewhere.
WOW! I still cannot believe. The least she can do is be understanding of her clients. And also be more prepared as a tax preparer!

Bring CASH, their ONLY payment method.
Cash Advance in the same unit charges $ 4 for EVERY cash out, so make sure you take extra cash out for unforeseen longer form!!!
Current Cost:
$ 80 short form
$ 120 long form (with mortgage)
Extra $ 20 for each additional form
Bring ALL necessary documents to avoid delayed process including, but not limited to:
— W-​2s
— 1099 forms
— mortgage interest payment form (if any)
— SS#: yourself/​spouse, dependent (s)
— bank info if doing direct deposits
— car registration fee
— daycare provider info if any (SS#, phone, address, last year’s total payment)
— donation amount
Laura was straight to the point & quick.
The waiting area could use a little scrubbing (you know, that old musty smell??), hence the 4 stars.