Oceanside Pet Hotel

DANGER INCOMPETENT BUSINESS! MANUEL SENT MY PUPPY HOME BLOODY AND MISSING CANINE TOOTH!
I boarded my two Belgian Malinois puppy’s with Oceanside Pet Hotel. Upon returning from my trip I picked up my dogs who HAVE boarded there before… they were so anxious they urinated and defecated all over the lobby, hotel attendant and myself. My male puppy was bleeding from his nose. His muzzle looked like a cheese grater had been run over it… I hope it will let me post pictures here but if not I will provide my personal email below to provide pictures to anyone interested in the truth. I put the puppy’s in the car and went back in to have a word with staff. Manuel was not able to see me. His daughter told me she would have him call me, which he NEVER did. Until I had a bitch fit with staff! When I took a closer look at my puppy and his injury s… i found him MISSING A CANINE TOOTH! My puppy was less than a year old with beautiful white teeth. If you know the breed Belgian Malinois, teeth are pretty important factor. Not to mention that he couldn’t even eat his mouth hurt so bad. When Manuel finally got back to me his attitude was flippant and casual. he told me my other puppy was fine so he did something right! The staff has specific boarding instructions as previously noted during the last boarding session. I was never contacted about a problem or incident during their stay. When I called and checked in I was told they were fine. I took my puppy to the vet, he needed oral surgery to remove the root. 1500.00 vet bill. Plus boarding fee’s. So basically I paid over $ 2,000 to have my dog abused. My phone calls ignored. And then my concerns treated as if this was no big deal. We will pursue this legally in court. Shame on you Manuel and your staff. My puppy’s face is still not completely normal. He was a purebred. With the intention of breeding rights. We could have settled this. I’m not one of those girls nor is my husband that carry around little purse dogs. This isn’t my first Malinois or Shepherd. I’m familiar temperament of this breed in particular. I’m also familiar with the fact that this breed with its physical capabilities and Furious loyalty to instinctually protect, loose teeth in combat or in the line of duty. My dog was doing neither of these. He was a puppy that I entrusted in the care of Oceanside Pet Hotel with current Specific Instructions. I attempted to for months now with absolutely no success or compassion whatsoever from Manuel or his staff. Manuel self-​proclaimed dog trainer for Belgian Malinois, police and military K-​9 units, has proven to us and our canine family that he cares a bit more about money than the well-​being and Humane treatment of animals.

Really nice and open people, the employees are so kind and let your dog play all day. I believe that they treat all dogs with respect and the owners.
P. S. Thank you for taking good care of my dog

Been taking my two dogs here for about a month now and I love it! They have early drop off and late pick up for daycare, which is really helpful. I’ve also boarded my two dogs here and had no worries about the care while I was away. Front office staff and pretty much all staff I’ve met here were very nice and helpful. Facility looks and smells clean, too.

I needed some time before I wrote this review. Last week I dropped my dog for 5 nights/​6 days.
I was told on day 3 that she isnt eating, which I kind of expected so I was ok with that. But then I called for updates. When I would call for an update, I would get some very young girl on the phone. She never knew how my dog was doing. Every time i asked if she’s eating, comfortable or taking her medication, the response was usually ‘I think…’ I had to ask for her to ask the kennel attendant but she wouldn’t, she kept saying things along the lines of ‘I’m sure that’s what they did’.
I was told they didnt even attempt to put her in group play because her breed is too dominant (she’s mixed with pit bull). Really!!!
The first time I called to let them know I’m picking her up early, everything was arranged. I called a hour later (during business hours), I got their voicemail and no called me back. I called the next day and no one knew about the arrangement.
It’s been a 5 days since I picked her up and she has an upper respiratory infection and large wounds on her back legs. They look like she either dragged or was laying on really hot cement.
I’m very upset and disappointed about the whole experience.

Great place! Took my pup here for daycare while in town. They were very diligent in checking her vet records from back home, which is great because you know your pet will be around other healthy and vaccinated pets! My pup had a blast both days. Will be bringing her back here anytime we’re in town.

The prices are fair and cheaper than most. The customer service is fantastic (Lauren is the best!). My coonhound Maple loved her stay and I will definitely be taking her back to board and to group play.

⁵⁄₅ everytime. I’ve got a 115lb weimaraner who can be a handfull. And he always comes back happy and so clean! Thank y’all and we’ll see you for the next time

We’ve been taking our English Bulldog Hank here for years, for both overnight boarding and doggy daycare. He LOVES it. When I’m dropping him off, he always gets so excited and runs right in, and always comes home happy and worn out at the end of the day. The staff is so friendly and helpful, and you can tell they are all animal lovers. They are really quick to point out any times he’s exhibited «off» behavior, or once when they noticed he had a strange bump on his paw (not caused there, I had already seen it).
Reading through some of the other reviews, I’m on the opposite end of the spectrum… I’m REALLY glad Oceanside Pet Hotel does temperament testing and won’t allow aggressive breeds. I love all dogs, and people have the choice to own whatever breed they want to, but that doesn’t mean I want to be worried about a stranger’s aggressive dog roaming around with my dog all day long. Just my opinion, but if you choose to own that type of dog, you should be prepared that some establishments won’t allow aggressive breeds.
The base price for boarding is fairly reasonable, but I tend to elect all sorts of extras that up the cost a bit, like all day group play and picture updates sent while he’s staying there (which is AWESOME). It’s totally worth it for the peace of mind that he’s in good hands.

Had the same exact experience as Rhonda. Just because of my dogs breed. You can just flat out say no if you are not willing to take these kinds of dogs. My dog seamed alarmed at the gate with the other dogs so they didn’t want to risk taking her in there? I understand the procedure but just to see that someone else had the same experience because of breed than you should just state that certain breeds will not be allowed in the play area.

After speaking with someone on the phone i decided I would give them a shot and brought my puppy in for temperament testing. When i got there they told me my dog, an american staffordshire aka «pit bull» would not be allowed to play with the other dogs because «pit bulls are unpredictable.» STUPIDEST THING I HAVE EVER HEARD!
All animals are somewhat unpredictable and i am
fully aware of our societys general pit bull ignorance but if you have a business providing services for animals, get some education. Bad owners are the problem for this beautiful breed, not the dog itself. Absolutely terrible business practice!
After leaving their esthetically run down facility we took my «unpredictable» pit bull to the nearby dog park where she played perfectly with all the dogs, as she always has.
The only incident we had was as we were leaving we had to pass the small dog play area where a small dog charged the fence and barked ferociously at my dog. My dog completely ignored it! That’s typical pit bull behavior… morons!
Luckily there is a beautiful facility around the corner that will be getting my business… and the pleasure of taking care of my beautiful baby.

I left Novia, a two year old Shih Tzu/​Terrier, with them in one of the Suites twice for 5 days each in the last month. She apparently loved it and came home with a great shampoo. The staff are very friendly. I was concerned about «separation anxiety,» and would have liked to have been able to put her in the suite and pick her up from the suite, but that is not ordinarily permitted. They did accomodate my request the first time and apparently Novia really didn’t even care. I would recommend Oceanside Pet Hotel. The Suites are unique in the business and ideal for an indoor only kinda dog.

The staff was super nice, they explained everything for my pup’s first visit. When it was time for Harley to go in, he was perfectly happy to go with the assistant and he never looked back at me. Which is good because he’s been glued to my side for 5 days since I rescued him from the shelter. When I picked him up 4 hours later, he was still happy and wasn’t in a hurry to leave, so I’m assuming he had fun. He’s napping now so he must have played hard. The first visit is free so a great way to try it out. We’ll definitely be boarding our pup here when we travel and can’t take him.

Fido came home happy and that’s all that matters to me. The staff was really helpful and friendly while I booked the reservation. I really felt like they cared about Fido since she was shaking nervously when she got there. I think this is the cheapest pet hotel here in Oceanside so I definitely recommend this place.

We have been bringing our big dog Mika to this kennel for six years off and on for one-​day care and for two-​week vacations. She always comes home happily exhausted from the regular play which she does not get at home. She did contract kennel cough at the kennel in 2011, but we were notified that it had been identified there by a BIG sign in the lobby and given a brochure explaining the care. We took her to our vet immediately and she recovered quickly. We keep her up-​to-​date on the inoculations and treat her for fleas and ticks regularly. We think that as owners it’s our responsibility. The staff always treats her with a smile when we arrive and come to take her home. She seems like a happy girl there. We also board our cat. Although her quarters are always clean and fresh, she complains about everything. But then, she always does. Even at home. The staff who play with the cats comment and laugh about her cat-​conversations with them. All in all, we are pleased with this facility and are glad it is conveniently located for us.

Just took a tour and booked my reservation for my dogs to stay here while me and my hasband are out of town. I am very picky of where my dogs go since they are my kids so I had to go and see the place and meet the people who work there. I was impressed that the dogs got an indoor and out door area as well as an outdoor play area for them to let out some steam during the day. They answered all of my questions and took down all of the specific items that I need for my dog who has a sensittive stomach. Everyone there was so patient with me with all of my questions it was nice to know they knew my concerns. I know my dogs will be taken care of there and they will be nice and clean and happy to see me when I get back.

My husband and I were moving to Oceanside from Japan and needed a kennel for our two dogs, one a very anxious/​fearful pit bull mix and our pretty easy-​going Am. bulldog mix. After reading reviews on Unilocal and speaking with them on the phone, we booked our dogs in for two weeks while we got settled in California.
The staff was very friendly and answered all of our concerns over our «children» when checking in. What sold them 100% for me was that our super nervous guy, who has been known to bite when scared and meeting new people, ran right up to them and was very comfortable. If he is happy, all is ok in our world.
Each time we went to visit or take them our for a walk, they both came out with wagging tails and big smiles. They were well behaved for all the staff members (even the guys, which is unheard of for them) and were not scared to go back when their walk was over. The staff would come out with a story about one of them that just reassured they were getting all the attention I wanted them to have.
I would not hesitate to recommend Oceanside Pet Hotel to anyone in need of a kennel for their furry family member.

This place is awful!!! We boarded our pooch there last December and when we went to pick him up he had Kennel Cough! They brought him out to us and he was hacking away and NOT ONE employee was like «hey by the way your dog is sick.» I asked if he’d had this cough for a while and they said that someone noticed it «a day or two ago» which really means 3 or 4 days ago. I wanted to given them the benefit of the doubt because it had been raining it had been cold. But in february we boarded him again and once again he was sick. And again NO ONE thought it was a good idea to share this information. I would NEVER bring my boy here again!!!

Thank you for making Buckley’s first overnight anywhere stress free and easy! We rescued him not long ago from a horrific situation, and he had not been away from us. He seemed happy and well adjusted when we picked him up on Sunday. Jenna, thank you for making registration swift, and answering all my questions!
He smelled great too from his exit bath!
All the staff was helpful and I could tell they really liked the dogs and their job.
We will definitely be back!

I am frustrated writing this review because I thought I loved taking my dog here. She always seems happy to go and fine when we pick her up and they do the BEST grooming job ever! Where this review takes a turn for the worse is for the last time we boarded there. A shorter stay than usual for our pup, but she just started some medication and I was nervous about boarding her when she needed medication. They assured me administering meds was no problem and made me feel comfortable about boarding her. Unfortunately, when I picked her up, the pill bottle had a lot more pills in it than what should have been left. They clearly did not give her the required meds and I now do not feel comfortable taking her there ever again!

I boarded my 9 month old chihuahua mix here for 1 night. I’d never left her with anyone besides family before, so I was nervous but had hear good things about this place from people at the dog park in Carlsbad.
The staff was very friendly and sweet to my dog, who was very nervous. We paid extra to have some play time on the first day and then to put her put in the daycare group on the second day because she’s young and energetic. When we picked her up, she was very happy to see us, and VERY tired. She was tired for days. It was GREAT. You could tell she had been well taken care of.
I dropped her off this morning for daycare and she happily went in. I called to check on her like a crazy pet owner, and they happily checked on her for me and let me know she was doing well.
So far this place has been perfect. And you can get a free day of daycare by posting a review on google or Unilocal