Progressive Mortgage Solutions

Shady. Unethical. Ridiculous delays. Failure to communicate. Run. Away.
Progressive Mortgage Solutions «worked» with a really, really sweet lady to buy our old home. As amazingly professional as our team was, Progressive was the opposite. WEEKS AND WEEKS AND WEEKS OF DELAYS. Not the «normal» few days around escrow. WEEKS AND WEEKS AND WEEKS. Failure to communicate. Broken promises. And when we suggested a per diem to encourage them to CLOSE THE DAMN SALE, they refused, and risked the buyer her earnest money deposit and the home she wanted so badly. They did eventually get the deal closed, but the process was AWFUL and the poor buyer came within a week of losing her four digit deposit and her home. They are TERRIBLE.
Don’t trust me, google Lasha Kortava, their senior loan officer. The top hit? An ethics violation, findings of fact, and cease and desist orders from the State of California Department of Real Estate for a bunch of violations, including operating without a license. He has a license now, apparently, but I would run away from this snake pit at top speed.

From the get go, this lender was shady and unpredictable; I should have known better… but…well, lesson learned for my refinance.
It all started when the lender I was working with «fell off the face of the earth»; or at least that’s how it felt as I was no longer receiving communication from the team. Then the emails started coming in with requests for missing documentation or documentation that I had already provided.
Then incommunicado again for ~month. And like a bad penny just when I was about to close with another lender they came back. This time with another broker and promises that far exceeded any rates that other lenders were quoting. The broker said «trust me, I have your best interest in mind» and continued to assure me they were the right lender for my needs. They also mentioned that working with two brokers at one time wasn’t unheard of. So… I thought, what’s the worst that could happen. If they come through it’ll be a great rate and save me money. If not… well, lesson learned.
So, we moved forward; the appraiser came out and basically told me that I was under over already in my purchase. I had just bought the house a year ago and they appraised it for MUCH LESS than what I had paid. They were basically looking at the surrounding area and not the small unincorporated community that I lived in. BUT again, the lender assured me that they would reconsider my appraisal given the comps I shared. One week went by, no communication. After reaching out, they said, it’s under review. Two weeks went by, no communication… again, it’s under review.
Almost three weeks later and the appraiser wouldn’t budge… which meant, all the promises of rates and money saved out the door. Not too mention the double payment I made for two appraisals (remember, I was working with another lender) and two credit reports… I risk I was sweet talked into taking.
I understand somethings are out of their control, but the inconsistent communication and the lack of transparency was a sour pill… I’d try another lender.

My fiancé and I recently had the pleasure of working with Rob and Miles at progressive mortgage. We are first time homebuyers and both Miles and Rob were very professional, knowledgeable, helpful and extremely patient with us. He also has many years of experience in the industry.
Unfortunately, we are not quite where we need to be to purchase our first home, but because of progressive mortgage we will be very soon. Rob bent over backwards to help us move towards owning a home, giving us resources for getting our credit ready to receive better interest rates and loan terms. He always made us feel welcomed and appreciated.
Even after finishing our business with them, Rob has continued to keep in contact with us and always helps with new resources in reaching our goal. My fiancé and I will purchase our first home in the next 6 months because of Rob’s kindness and dedication to helping us achieve our goals.
I was referred to Rob through a friend that had previously worked with him. Rob was highly recommended for his extensive knowledge and professionalism in the mortgage business. I must say I was a bit nervous about the other negative review, but my own personal experience has been wonderful and this is why I felt a strong need to write this review.
I appreciated his dedication to detail and to helping my fiancé and I reach our goals. You can tell he works very hard and cares about the people he works for. I would highly recommend him to others and I look forward to working with him in the future.

The owner of this local company Progressive Mortgage Solutions, Lasha Kortova is fantastic! If you will not get in business with him, he drops you like a hot potato. Her associate Chanelle is a lot better than her boss, I wish she owns the company instead. And by the way, they are in no way related to the big insurance company Progressive. I got a better deal with Loan Depot and Patelco Credit Union and Kortova was upset that big, real companies that value Customer Service and their clients, just outclass him day in day out. If there is zero star rating, he still gets negative score. Lastly, he’s a big believer in Santa Clause (sarcastically speaking).