Waste Management

Called to schedule a pick up and talked to the nicest person I ever met. Patronizingly nice. To the point where I knew the pick up would never actually be scheduled. Claimed to have set up a pick up; it never came.

I called on Tuesday to schedule a bulk pick up (you can only schedule 3 a year) for Thursday. I called to confirm my appointment on Thursday when the truck had not arrived by 2:30, the operator found my appointment right away, I was told that it could take up to 7 pm before the truck will get here.
Well it is now 11 pm and no truck. It was not easy getting that stuff to the curb, I sure hope I don’t have to drag it all back to the house, that would be very inconvenient! Why schedule pickups if you are not going to show? Now I have to wait until morning to call and see what they are going to do, I know the neighbors are probably wondering why my living room furniture is out on the curb!
If an appointment is made, you keep it or at least call and reschedule. Very poor service!
UPDATE: I called Friday morning at 8:30 am to find out what happened, and because of the holiday the original ticket was not submitted correctly. The operator told me she elevated it to a supervisor, but I may not see a truck until Monday.
I left to run some errands and when I got back all the stuff was gone! I was very happy with the service!

I have always been extremely pleased with the service from Waste Management. After living here 27 years, my regular trash was not picked up yesterday. I called their office indicating this and they sent a truck by, even though I told them it could wait until next week, within a couple of hours to pick up the trash. Whenever I call their office, everyone is very helpful and extremely pleasant.

They refused to pick up my trash. What in the world? It’s been two weeks.

I rented a dumpster from them. Their pricing was among the best of the places I called. However, they seemed to do everything wrong.
1. Extremely long waits on hold — always.
2. The dumpster was left in the wrong location, after I requested of both customer service & dispatch, that it be dropped elsewhere.
3. They repeatedly couldn’t find my account — because they got my address wrong. I corrected it, they still couldn’t get it right.
4. Price wasn’t the same as listed on their website.
There were a few other issues as well, not worth describing. Look, I understand they’re not attracting Wharton grads, but they ought to be doing some things right.

I don’t think this review will have any impact on service, as we have no other alternative but to use their services or take our trash to the dump ourselves. Several weeks ago I left a personal trash can on the curb with my «Waste Management Issued» container. The driver left the extra trash can with the trash in it. I was called by Waste Management the following week stating that I had an «extra» container and needed to pay for it. I explained that I didn’t have an extra container, they could come and check my property.
Today, after my trash was picked up by the trash man who reported I had an extra containter in front of my house was picked up, Waste Management came and picked up my trash container, leaving both the recycle containers.
I contacted them by phone and they stated the trash man reported I had an extra container when they did an «audit». I requested my trash container be returned to me, they stated they cannot return it until my next scheduled trash day. I talked with a supervisor, Yvonne, who agreed to have a new trash container delivered on Monday.
Since when is Waste Management allowed to steal my trash container???