Link Interactive

great home alarm. it’s the same equipment as higher priced, well established companies use. They r very patient on the phone. I Love link.

I bought a Link Interactive system for my office with GLASS BREAK DETECTOR, Motions, and Electronic Thermostat! Thought it was great, so bought one for my home ALSO!
The only problem: The 2gig GLASS BREAK detectors I relied on in my office and later for my home have a range on 15 feet according to the instructions.
I found that they were NOT sensitive enough!!! I called Link Interactive and the customer support supervisor that was suppose to call me back after researching the product with 2gig (the company that makes the Glass Breaks NEVER did!
I feel that Link Interactive LET ME DOWN! I REPLACED ALL THE GLASS BREAKS 6 IN ALL, WITH HONEYWELL 5853 WHICH HAVE A RANGE UPTO 25 FEET AND HAVE 4 SETTINGS FOR SESITIVITY AND RANGE.
Link did take the other back.
BUT BE AWARE AND CAREFUL to test the GLASS BREAKS, which is not the easiest thing to do.
Honeywell have a Glass Break Simulator to test them.
So for LINK INTERACTIVE … they get a 10 for support, until my Glass Break issue and NOW they are more like a 6 – 7!
I did my own research, and feel good about the rest of their system, and the New Honeywell 5853 Glass Breaks.

I am so blessed that I found Link Interactive. Their service has been nothing but great, especially Paul, who is most helpful and very knowledgeable of the system. I would highly recommend Link Interactive to my friends. Each time I have an issue, Paul is always right there to help me resolve it. If an item is defective or not running up to par, they send a replacement right away and they even send the FedEx packing slip so I can return it with free shipping. With my Link Interactive system in place, i feel pretty secure and safe.

Converting from local telephone security system in Southeast North Carolina. No problems with them, except to upgrade to the new technology would have been crazy expensive.
Found Link Interactive through Costco. Prices are pretty good for sensors. Monthly fee for the interactive and geo services is great. Also video is only $ 5 more per month, not bad.
Needed some guidance setting up system. The tech support is top notch, best in class. Brice and Paul were excellent to work with. Thanks guys!
I would not hesitate using them. I never heard of them before, but they are a great company.

I have been doing online research of security systems for months and finally tripped on an online review of Link Interactive via Costco.
This is the best of all worlds — DIY installation with professional monitoring. I love, love, love how much I can configure everything. I love that the Control Panel is also a Z Wave Controller, so I now have the beginning of a smart home — starting with my connected thermostat.
I have installed window or door sensors, two interior cameras, one exterior camera, two additional motion detectors. I will add a few more things on later, but I can’t believe the features and functionality.
I purchased Link Interactive services through Costco. All of the equipment is actually 2GIG or
. I access my entire system through
. The price through Costco is amazing! I compared my experience to a co-​worker who has the identical equipment through Vivent. She is sick with jealousy at the better prices — and the fact that I installed it all myself! I only needed to call Link once to activate, but did everything myself with the online support instructions.
I could not be any happier. Actually, I could be very slightly happier — I seriously wish that their camera equipment was offered in black. I have one camera in the middle of my AV equipment which is all black, so the white camera is really obvious. I actually spray painted my exterior camera so that it didn’t stick out!
I’m so glad I found Link Interactive!

We have been customer of ADT for more than 2 decades but recently decided to switch because ADT’s monthly price is just soaring through the roof! Our past monthly due used to be around $ 30, and now it is more around $ 50 or more. So I decided to shop around for other security systems and was really fortunate to find Link Interactive as an alternative. First of all, in terms of service quality and customer orientation, Link Interactive absolutely beats ADT out of the water. The initial starting equipment for Link Interactive is about $ 150 or so with a monthly due of $ 30 for monitoring service. I decided to sign up really due to the great customer service and review of the company. My personal experience started with Jose Sandoval, who was extremely professional and answered all of my questions patiently and in detail. Jose also helped me secure new sign-​up discounts. The self-​installation is very easy to do, and the equipment is high quality. The system is also extremely modern with remote arm/​disarm and all IOT-​enabled. After receiving and setting up the system, I called several times their support call. The call is always immediately put through to customer service representatives, and they are all great at what they do. The only difference is that their customer service is not ²⁴⁄₇ vs. ADT. I highly recommend you to look beyond ADT as the only home security service provider and try Link Interactive. You will never go back!

Moved into a new home and wanted to have a monitored home security system. Researched several from the big name nationals to a couple of local companies. The big name national companies had very slick sales people but the Unilocal reviews that I found were less than great and a few were downright scary. Two of the local companies had 5 star reviews but the cost was significantly higher. Then I checked out Costco. They are affiliated with Link Interactive, which is a national company. They sell a do-​it-​yourself wireless alarm. You can make it as basic or as complex as you like. I chose something closer to the basic system. Being the least handy man on earth, I was a bit apprehensive about the DIY aspect. I was wrong to worry. It is peel and stick, very easy. And very fast. The Costco discount saves you a lot (more than covers the cost of a one year membership). The monthly monitoring is $ 29.99 — less than anyone else I contacted. But the cost and the ease of installation were not the best part of it. Dealing with the folks at Link is a real pleasure. When you call for support (I did mention that I am not very handy), a real person answers — not a long menu. And you speak to someone in Ogden Utah, not New Delhi. Only have it for a few weeks, but so far, I am a fan.

It seems that my initial «review,» which I just supposedly posted, somehow got lost in the shuffle. Anyhow, these remarks are a testimonial to the worth and quality of one individual at Link Interactive, who executed maturity and sophistication to get a potentially-​bad PR situation under effective control. I am, of course, referring to Ms. Misti Alsup, a manager, who also turned out to be a very good and efficient salesperson. In my humble opinion, Ms. Alsup is a real asset to this company! Incidentally, this rating is well on its way to earning a full 5 STARS once I sign on the dotted line shortly.

I found Link Interactive like everyone on Costco’s website. My contract was going to be up in a month or so, I wanted to get a head start shopping for a new alarm system. My previous alarm company could not match the price of Link Interactive monthly monitoring fees. So I decided to switch over to Link Interactive. From the sales man Trevor to Spencer in support, everyone has been very helpful. Every question I had with emails or phone calls were answered. I would highly recommend Link Interactive for your home security needs.

The equipment is great. The set up was simple. The features are awesome.
Being billed for the length of the contract instead of the month to month option my signed contract states, not so great. Receiving no notification that my credit card would be charged over $ 1,000… not awesome. Waiting on a call back to resolve. Hope to be able to update this, as we really do like the security system.
⁹⁄₂₄ updated to 4 stars. Link was quick to address the issue and refund. Always very professional. In all reality this should be a 5 star review, but as a matter of principal I’ll leave it at 4. At any rate I would highly recommend Link.

I just set up my alarm system with link interactive and I have had a great experience with the customer service. First, I did a lot of research on home security systems. Link had the best prices, and their technology is advanced and synced to my smart phone.
I never felt pressured by Link to make a decision. I spoke with Jose Sandoval many times and he calmly answered all my questions before I made a decision.
Today, I had the pleasure of speaking with Ashley Coles, who did all my sensor testing remotely and stayed on the phone with me until we got it all down. She was very knowledgable and patient. When I tried out one of my alarms later in the day, I immediately got a person from the central station call through the panel and ensure everything was ok. The 2 way communication through the panel is great.
I definitely feel safe with this system, and the customer service has been stellar! I would highly recommend them — and they have the best prices with no hidden costs.

They are the best, I love the customer services and the way the system you fill safe and you know they monitoring the house in all time. Without knowing we had before reception t-​mobile Bay area the company notified us and fix the problem asap

When we walked out of our door one day to find three white men in rubber gloves and covered faces, we knew they had been staking out our house and we’re waiting for us to leave to break into our house. Police caught them, held them at gunpoint, tazed them, found and returned stolen property and sent them to jail. Turned out they’re neighborhood boys (one of whom is the son of a neighborhood officer) and they’ve broken into two homes already — even after released from jail! Needless to say, we beefed up our security the same day.
We looked at numerous systems and we finally decided on Link Home Security. We trust Costco to give us good recommendations — they were spot on. The system was easy to install and amazingly simple to use.
Their system app allows you to monitor your home with cameras, receive texts or emails when a sensor is triggered, has an incredible glass break sensor (I dropped my keys on the trash can and set it off!), and has smash and grab technology that immediately sends a signal to police if you don’t turn off the alarm or they don’t get a response. And police response is FAST.
Yesterday, we came home and forgot to turn the alarm off and came in the garage door. The alarm went off, we bolted for the panel (it took less than 30 seconds to get there) and immediately there was a man on the panel demanding that we identify ourselves and our passcodes twice, as well as ask if we were safe and if we needed assistance.
We took a chance and we couldn’t be happier with this system. Their customer support is phenomenal and patient and you will frequently work with the same people so you’re not bounced around to people you don’t need to talk to.
In terms of costs, we got sensors, motion sensors, cameras, glass break, fire and cold, panic buttons, keyfobs, keypads — nearly everything they had — and it was about $ 800. You can get alerts on up to 10 sensors on your app, but if you want more it’s less than $ 5 for another 10 sensors. We pay around $ 34/​mo. Plus, it’s all on cellular network so there’s no wires to cut and it runs on battery backup. No installation fees bc you do it yourself.
If you’re considering alarm systems, I highly recommend Link Home Security. It’s one of the few that includes digital services, cameras, cellular, and listen in technology (to hear if you’re in distress). We finally feel safe again. Thanks, Link Home Security!

Ordered my system through Costco. Jose with Link was outstanding. Before I purchased it I had several questions and concerns and Jose was there every step of the way. I was looking at 2 different systems, Link and one other classic (non-​wireless system). They were neck to neck. One thing stood out. Jose was always there for me, when ever I emailed or called. The other company I guess was too busy.
So I liked what Link had to offered and ordered the product. Once received I read the easy instructions and started to install.
I had a few basic questions like what size drill bit to use on the recessed modules, manual states 11/​16′ but Link Recommended ¾″ so much easier. I had a question about an external bell/​horn. I researched the one I wanted, made sure it would work, and David at Tech support said no problem. I added a couple of modules I purchased through my Home Theater Distributor. Once again David help me add them (actually he did it all). Another thing I love about Link, you can buy product to add elsewhere if you like.
I have had it installed now for two months, activated the monitoring. No issues. I checked in with the Central Office and they verified that my control panel is communicating with them.
The
web interface and cell phone app is great. I had one issue, my wife’s alarm panel code didn’t work after i set it. I called Link, and found out I didn’t set her profile to have access to arm/​disarm the panel, 1 click and I was done. Link was right there to help.
No issues with my cell phone app. Notifies you on everything.
You can set up notifications to push onto your cell phone, receive emails or text messages. Tells you what ever you want. Mine tells me when someone arms/​disarms the system, leaves a window or door open more than 15 minutes (adjustable). Love this feature. Of course in test mode it goes off quite often so be aware. (alerts because you are playing with the system and testing).
I purchased extra magnets for my thin window mounts, so I can set my window open, install a magnet (two way tape) now I can leave my house with the window slightly opened and the house is still secure.
I would definitively recommend this system to anyone.
Will review again after I have monitoring on for a couple of months.

Link was by far the best option for monitoring. I researched the self-​monitored options, but none of them guaranteed response if my power went out, my internet went down or I was out of cell service. Installation couldn’t have been any easier and the panel is as easy to use as an iPhone. The best part is accessing my cameras, thermostat, door locks and lights remotely. SUPER handy when I travel (vacation or work). Best value out there for
services. I also thought for the low price I’d get the standard customer ‘no service’. NOT SO! Extremely responsive people on the phones and anytime my alarm goes off, they’ve responded within seconds. I looked at their A+ BBB rating before buying too. Well worth the investment of money and a little time on 1 weekend for installation.

We had ATT system installed at no cost. Problem was the siren sounds like a smoke detector and the door chime could not be heard. We had them un-​installed the system the following week. I looked on line and saw the high review for Link Home Security and that Costco was involved. Ordered the system with additional siren for a bit over $ 300.
Installed system in less than a hour and works GREAT, We love the features the control panel has. Far superior than ATT…

I did a lot of research before deciding on a home security system. I looked into Xfinity Home, ADT, and a few other smaller outfits. I went with the Link system through Costco because it offered a great deal for the price. Link is basically an
dealer, a cellular-​based alarm and home automation system, completely wireless (except for the control panel, which needs to be plugged in). No wired sensors or professional installation necessary!
The system itself cost about $ 200, including the motion sensor, 3 sensors, wireless thermostat, 3 door/​window sensors, smoke/​heat detector, and 2 lighting modules, and is practically infinitely expandable. If you don’t mind self-​installation, it’s a truly excellent system. Every component can be monitored through smartphone, tablet, or computer. My favorite part is the thermostat, which is every bit as good as the Nest thermostat, if not better. Maybe not as slick (not designed by Apple), but has all the functionality at a fraction of the price. It can be automated based on your (phone’s) location, and can be controlled remotely.
I had one false alarm, which was my fault. But I was called and texted promptly when it happened, so now I know the system works. In short, I’m very happy so far.

This security is top notch. I will take this bill and service over all the big companies. I had some issues when I first installed and the problem was taken care of immediately. I was walked through step by step and it never felt like I was bothering them. I appreciate this level of customer service and quality with equipment. I only hope that as they get bigger they don’t lose the service:) keep up the great work guys!!!

Originally had ADT scheduled for an install, until the technician told me some things that changed my mind. I was thankful for his honesty.
Link Home Security was a breeze. Took us all of 45 minutes to install and set up our own system. Plus, I love how easy the cell phone APP is to use from anywhere in the world. I’ve checked in from France, Madrid and Morocco with no glitches. Customer services is great. I wouldn’t change a thing.

I am very happy with my new security system. I ordered it through
and then found out they were in Ogden. Go figure. The system took less than an hour to install and I am now using the energy management and home automation features along with the home security.
Email conversations are promptly returned and I am surprised at how well they respond. it couldn’t be easier.