Window World of Oklahoma City

I had Window World come out to give me a quote for replacement windows as a part of a Community Action Agency project to help reduce my home’s energy use. The sales rep scheduled two different appointments, which I took off work to come home for. The first time, I told him that I would HAVE to leave my home before 5pm to pick up my kids from their after-​school program. He assured that he could come out at 4 and have all of the measurements taken by 5pm. He showed up at 4:40, did not even have the courtesy to offer an apology, then became frustrated when I told him I would only have about 15 minutes. He rescheduled for a second time then called 10 minutes after the scheduled appointment to reschedule because of «car trouble». I allowed him to come out a third time, in which he spent an hour and a half taking measurements. After all of the hassle, the company notified my case manager that he would not even be submitting a bid for window replacement. I wasted 3 hrs of my paid vacation time to meet this irresponsible jerk with nothing to show for it.

We had windows original to the house (1982) and decided that the curtains blowing inside on a windy day was a bad thing. We got estimates from a few companies. They ranged from $ 18,000-$ 3,000, needless to say the $ 18,000 was a no go. We decided to go with window world even though they were not the cheapest. The sales person was not all that great. I frustrated him because I did my research and knew what I wanted.
After 6 weeks my windows finally came in. I had 8 windows but because the opening on one was so big they had to make it into 2 windows. The first scheduled date for install was cancelled because it was to cold and my house has half of the windows in stone and the mortar won’t set in temps below 32 degrees. The second install day came up and the temp was only 34 degrees but they decided to roll with it. They were supposed to show up between 8 – 9 am. At 9:30 I called and was told they were about to leave. Then I called again at 11:00 and was told they were about 30 minutes away even though my house is less than an hour from their wear house. They finally showed up at 12:30. They told me they should be able to get most of the way done in the 5 hours they had. They got 2 windows out and 2 placed and foamed around the edges. I told them they could be at my house at 7 the next morning to start working. They showed up at 8:30. They told me that their trailer with my windows in it fell off while driving down the highway. At 12:00 they had removed one more window and installed the interior trim on 2.
I was quite ticked off and told them I could not miss anymore work. They decided to work outside and get it all buttoned up. That didn’t happen. When I got home it was half done and looked like crap. They set a 3^rd day to work on my house. I told them I would not allow the first 2 installers back in my property. They sent 2 new guys that were able to do the next 5 windows in 4 hours.
So if you get the Pete and chad I’m sorry. Chad seemed like a smart guy, he was the helper so he couldn’t take charge. But Pete is a moron, send them away and ask for a different group of installers.
The windows look great now. That’s why they got 3 stars.
Update 1÷27÷2015
Wow, with this company the right hand does not know what the left is doing. I had a $ 35 balance left to make to conclude my business with this company. I was told not to worry about it they would wright it off because of the hassle I went through. That was the least they could do after I took 3 days off. Then I get a bill in the mail for the $ 35, I call and had to talk to 3 people to get it taken care of.
The manager Scott is a moron and after meeting him and talking to him I am not impressed, he kept saying «we will make it right, you have my word» well his word is crap!
DO NOT USE THIS COMPANY!!!

We needed 3 windows replaced and got several estimates with Window World coming in mid spot. I spoke with some friends who had purchased windows from them several years ago and they were pleased. We ordered our windows and the price was as the salesman had quoted. Window World installed the Windows today and the installer was great, very professional and did a great job. I watched him work for a while and he took great care removing and installing our windows. I’ve seen kids rip the old stuff out but he removed our old glass and laid it in a box. I appreciate good workmanship and it made me glad we had chosen Window World for our job.

Beware! Beware! Beware!
I am shopping around for windows. I went into Window World because my neighbor has used them. Also, they advertise $ 189 for a window. So I walk in their and the salesman is friendly enough. He starts off by saying the cheapest window is $ 349. Huh!!! What!!! I am trying to change my reactions to people. Trying to be nice.
So I let him do his sales bit. Oh my are their add ons! If you actually buy the $ 189 window you will get nothing!
When I got home I added some of the add ons. The cost of windows are actually $ 394 each. And I am sure I am missing something.
Be careful shopping here. He is going to tell you how honest they are because they break the cost down. Also, each window is $ 189, unless you have a large window like I do then that is more money. Do I get a discount on the 2 feet windows?
I am not going to use them and their better housekeeping approved window flyers are going in the trash. Along with their flyer for the door and french doors.