Ntb-National Tire & Battery

I have had two positive experiences at NTB recently.
After a visit to my VW dealership for an oil service I received a long list of items to fix ($ 900 worth). I took my car and the list to NTB and $ 200 later I drove out the door having addressed the two critical issues. The car ran great after that visit.
I had a similar experience with my Acura MDX. I took my car to Acura for service and was told I needed $ 1300 worth of tires and alignment. I called NTB and got new tires, an alignment, a package for a year’s worth of alignments, balance, and rotation for $ 780.
I made an appointment and dropped off the car for two hours. The retail area is clean and the staff is friendly. They have earned my business by saving me $ 1220 over the last 6 months. I will definitely be back. I may even skip going to my dealership for oil changes and start going to NTB.

Terrible… I don’t even know where to start, first, not that they aren’t an automotive shop that can do some good work HOWEVER check this out:
Went to them because of a check engine light and a slight shake, they said they found out what it was, cost around $ 90 to find out, they said the repair would be $ 400.00 for a total of $ 490.00… I asked why they would charge to figure it out when I wanted it fixed? Most places I’ve ever heard of, including the dealerships waive a diagnostic fee when you fix the issue there! They don’t waive it, I pay it.
I drive away after paying, light comes on 10 miles later, shaking worse, drop it at the closest dealer which was a Chevy dealer, they bring up the SAME code the NTB brought up. I call NTB, they say no that is a different code, I said that’s what you told me, they say nope, I ask them to provide me all the info they have on what they did and pulled so I could go elsewhere… They say, you’re right, same code… So, I tow it over to NTB. They say they don’t know what the issue is, say I can pay $ 100 to TRY something that MAY work, I ask if they can put the diag fee towards that since they didnt’ fix it!!! THEY SAID NO!!!
Brought it to the dealer next door to them, they found issue, fixed it, it wasn’t what NTB wanted to try! I paid the dealer, the dealer even gave me a rental car for free… NTB never apologized, spoke with the mgr, never did anything for me nor refunded me even just the diagnostic charge… I’m not a fan of their operation, not sure who would be about some dollars when NTB should exhibit some solid ethical principals.

I scheduled an appointment for 1 PM to have 4 new tires installed and my alignment checked. There were no problems with my car, but it took until 3:45 PM. Does it really take almost 3 hours to do this type of work? On top of that, they left the dirty plastic and paper in my car that is used to prevent the techs from tracking grime into the car. I am very satisfied with the tires so far, but the service was sub par.

I took my car in for tires. An optional charge for a tire warranty/​insurance was added (over $ 30) without my consent or request. The charge was never explained to me. As I reviewed my bill while leaving the store I found the charge and immediately returned to dispute it. I was told it was automatically added with all tire purchases. When I dropped my car off I heard the associate Cory explaining the program to the ‘man’ ahead of me. I don’t know if they just randomly don’t explain the charge, don’t explain it to females, or if it truly is automatically added on. Seems like the company would be opening itself up for a huge legal issue automatically adding on optional charges without consent or request. Be very careful doing business here!