Jos. A. Bank

Took my 16 year old son here for tuxedo rental for his junior prom and received the most fantastic and attentive care from Frank Ku (store manager). We required special care and custom combination of pieces to make my son look his best and the staff (especially Frank Ku) over delivered. Then, with all that, they offered a discount without me even asking. Astounding dedication to detail.
Amazing experience for a guy that doesn’t normally look for special care.

A family member went to the store in the past few days and they were given them a hard time too very bad customer service they need to learn how to treat their customers with respect.

You get what you pay for. This stands true for this chain. This particular location is under very poor management with employees that present themselves in less than stellar fashion.
They bait you in with 3 suits for the price of one sale. Sounds good… or does it? I bought into it and went for their top of the line $ 1k Joseph suit x’s 3 due to the sale. Well let me tell you all seemed well for many years in fact I loved my JAB’s suits so I went in again. Happy. Not!
Well fast forward 4 years later and 3 of the 6 have ripped in the place where the sun don’t shine, destroyed. Their response was, «I was too hard on them»? Hmm well I’m not in construction and I’m not a wrestler.
The moral of this sad story is that if you wear suits often don’t expect them to hold up, the price is there but the quality is not and that will become abundantly clear in time. Sad.

So I brought The Man and his dad here to get suits for a wedding we were attending this summer. They had a Buy 1, Get 3 Free deal going on, so it was a no-​brainer to stop in. We’d gotten The Man some shirts and pants at another location, so I already knew the quality was quite good if you could afford the prices.
As I said, they have great quality but prices to match. It’s helpful that they constantly seem to be running some kind of sale. The only downside is that you’re always wondering if you’re going to miss a better sale by going in when you do. But yea, B1G3 is about as good as it’s going to get if you have to buy a bunch of suits.
We happened to go in when a lot of high schoolers were in for their tux fittings (prom… yay), so it was a little hectic. Apparently, a bunch of staff had called out and there were only 2 or 3 people working the store that night. No biggie, we weren’t in a rush. We needed 2 suits for each of my guys — grey and black (FIL wasn’t going to get a second suit, but has told me since then that he’s glad he did). After a quick measuring, we were shown a selection of suits. Almost perfect fits. They needed slight alterations, and the tailor was amazingly quick with marking the suits up. Turns out he was really good at what he does because the suits ended up fitting beautifully when we got them back.
The only snafu came when we had to find a black suit for The Man. They didn’t have one in the store that was his size, but they said they would honor the sale price and order one from the warehouse for us. No problem… except they dropped the ball and forgot to call when the suit came in. No biggie, though, since we had to go pick up the finished grey suit anyway. It was then that we found out the black suit had been there for several days. But again, not a big deal since we wanted to take care of everything in as few trips as possible anyway.
Everyone we encountered at the store was very kind, courteous, and professional. The sales people were quickly able to find what we were looking for, the tailor/​s did a great job on the alterations, and all of the suits we purchased look spectacular. 4 suits for under 1k, including tailoring? Not a bad deal at all.

Great quality suits and shirts at a great price! And the best customer service of any Jos A Bank… hands down!