Uptown Florist

Uptown is simply the best florist in the Olean area. I forgot to order flowers last minute and ordered them at 9:00 p.m. last night. Roy, the owner, had them delivered before 10:00 a.m. this morning –I’m so so impressed! His arrangements are simply the best — he’s always been wonderful to my family for all their floral needs over the years. You’ll never find a more caring florist anywhere else!

Horrible is the only word to describe my experience with this florist. I have had 3 dealings with Uptown Florist and they have all been awful. I order flowers via Teleflora, who then sends the order to a local florist to fill. The first time the order was sent to Uptown it was an order for Mother’s Day. The order was placed well in advance and was to be delivered the Friday before Mother’s Day to the recipient’s place of business. Uptown never delivered the order. I called on Monday and they delivered it later that day, after the holiday. The second order was for Christmas and was several rose bouquets in a silver vases from the Faith Hill collection and was specifically ordered so the vases would coordinate with the rest of the Christmas décor. They arrived at the last minute in hideous red glitter vases. This last order I placed was for a bouquet called Rhapsody in Purple and was supposed to be deep purple roses and hydrangea with hot pink roses and white freesia in an angular couture glass vase. I spent over $ 100 on this order. The flowers were delivered at 6pm on a Friday, again so late that the order could not be corrected and what arrived could not have more different than my order, or quite frankly more unattractive. It was a cheap arrangement that looked like it belonged at a funeral and not as a centerpiece. It didn’t have a single purple flower but rather was a mix of pink and white with 4 white roses 3 green roses, 2 pink asiatic lilies and the rest was pink carnations, pink alstroemeria and 3 gladolii that hadn’t bloomed in a cheap standard vase. I was beyond disappointed. I immediately called Uptown but of course they were closed. I then contacted Teleflora and they were extremely apologetic and offered to contact a different local florist and try to have the correct flowers sent. All of this makes me wonder how often Uptown has pulled this when I order flowers to be delivered to someone else? When you send flowers, you trust the florist will send what you pay for and you may not actually see the flowers. Both times I ordered flowers for my own home Uptown filled the order with cheap substitutes, well below the cost of the flowers I ordered. Horrible service and cheap ugly arrangements sums it up.