Hampton Inn-Olive Branch

Stayed here twice in the past couple of weeks. Could not have asked for more clean or comfortable rooms and superlative customer service. The staff was especially kind to the children in our group. The breakfast was adequate and offered varied items from day to day. The Robust coffee was EXCELLENT!

Being a Marriott Platinum and Hilton Diamond level guest for most of the past 20 years, I’ve had occasion to stay in a wide variety of Hilton properties and many others.
My wife and I stayed at the Hampton Inn — Olive Branch (MS) last weekend (Jan 2016) while visiting family. While the outside of the building isn’t in terrible condition and there are a fair number of decent restaurants nearby, the inside of this property is definitely due for some repairs/​refurbishing. We noticed a number of «worn» aspect to walls, doors and especially floors throughout, including halls, stairs and in our room. I wouldn’t say it’s really bad, but it’s not good, or really even close.
The hotel staff was friendly for the most part, although there was one particular clerk that checked us in on Sat afternoon that never once looked up from what he was doing (typing, making keys, handing them to us…) to look at us in anyway. I thought that perhaps he might have been having a bad day or at the end of his shift, but when I went to the desk a couple of days later to ask a question about a local restaurant, he was the same and wasn’t interested in helping in anyway. He seemed only interested in doing the minimum to process guests through to keep his job. He was really the only one though and numerous others were very nice, especially our House Keeper!
One other thing that irked me was being charged for high speed access in spite of it being free to HHonor guests that book online. (A common occurrence at Hilton properties… Check your bill!) Upon checking out out a little after 8AM, I was told I had to call back to speak with a Manager to get it resolved. (This is the irksome part. Perhaps and offer to make a note and have it resolved and then following up with an e-​mail or call might have been better than asking me to continue to do the work of fixing their error…)
We won’t be visiting this property again, as there are too many other options within a reasonable driving distance. If there weren’t nearby option, we’d still have to seriously consider whether to stay here again, or try to find another option, possibly even bunking with relatives… [Shudder!]
Try harder Hampton Inn — Olive Branch! Quality trumps convenience for this traveler!

I have stayed at this hotel many times over a span of probably 10 years. Here’s my take:
GOOD:
— They have remodeled several times. So while it’s an older-​style unit, it is fresh inside.
— My room is usually very clean.
NOT REALLY GOOD:
— My shower head had all sorts of black or pink goo growing in it. No thanks.
— The new breakfast layout is right by the main, auto-​opening front door. Patrons CANNOT walk from any seat to any food without triggering the door to open. A mom was sitting there with a baby, who was getting cold from all the outside air. This is pretty broken.
But overall, it’s decent, and if you know Hampton well, you know what to expect.

Not up to Hampton standards. Old, dirty. Worn carpet. Sun faded antique sofa. Weird smell in the room like they are trying to cover some other odor.
I stay at a lot of Hampton Inns and this is probably the worst I have ever been in. Someone had used the toilet without flushing too before we got here.

Checked in and could tell automatically that this was an average hotel not like any other Hampton I have stayed in. Run down and needs cleaning thoroughly. Lots of stains on walls and the bathroom floor was sticky, carpet ripped in hallways. Had to keep my shoes on to feel halfway comfortable. Room was musky. Just an ok room. Not a clean feeling. Food was available for the 5 – 7 pm time frame. It was mediocre. Instant potatoes, warmed up wings, soup cafeteria style, boxed brownies and warm only drinks. Wifi doesn’t stay on. Pool was warm but towels definitely needed to be picked up. Overall, not the standard clean feeling Hampton I am used to. Just spend the night and get out. It is close to a lot of restaurants so that’s a positive.

Good service, friendly staff but hotel has seen better days… needs a good scrubbing — esp. around the elevator — showing its age and wear and tear. Room was ok. Other Hamptons I’ve stayed at were much cleaner/​fresher.

I spent 8 nights here while I was in the area for work. The hotel is located right of US 78/​I-​22 and it is surrounded by everything you will need (restaurants, grocery store, CVS, gas stations). The room was quiet, clean and somewhat spacious. The breakfast starts at 0600 and I had to be at work by 0600 so I can not comment on the quality of the food, but they did provide a bag breakfast that contained a muffin, apple, granola bar and a water.

Very nice. Staff are very friendly and helpful. Breakfast is good and satisfying. Room comfortable.