McDonald’s

I chose to visit this McDonald’s location in transit to work instead of back tracking and stopping at Chick-​Fil-​A as usual. Bad decision! Drive thru wait time was through the roof. I finally make it to the window and this African American young woman with tattoos on her neck strolls in late and so nonchalant. The manager ask her why was she late she shrugs her shoulders and ignores her. The manager then said explain that to the customers in this drive thru that has been waiting so long. I was furious — spoke up & said «I know that’s right» I would have sent her rude @$$ home immediately. I don’t know what her name is but my goal today is to find out because it’s too many people that wants to work with an attitude like that she needs time off to analyze her situation. I don’t care what position you have in a company from fast food to corporate America. Every role within every company is vital and play a very important role in keeping that wheels moving. When one isn’t performing as they should or taking their position serious it effect the company in a negative way as such.

I will never go here again. It took 30 minutes in the drive-​thru. I now know why it’s called «all day breakfast», because it’s takes all day to get breakfast. After 20 minutes of waiting I walk in to inquire about my food. The response was «Oh we forgot to put the Biscuits in the oven. Shouldn’t be long now.» I waited 10 more minutes and my food was brought to the car. I get home and food is missing! Do not go here. Drive the extra 3 miles and go to the one on Goodman.

Drive thru order at end of lunchtime. The manager had to get involved with my drive thru order because I forgot to mention my free survey coupon while I was at the order speaker. Once at the window, I apologized several times and asked if I could still use the coupon. Wait a minute, why am I apologizing to them? Oh, for the inconvenience of being their customer! That’s right! Now I remember. The lady at the window was professional, kind and polite with good manners. She told me she would need her manager to help make the adjustment with the coupon to give me a revised total.
He comes over, proceeds to have an in-​depth conversation with two of the employees at the window. Meanwhile my 8 year old is in the back seat saying, how long does it take him to punch a few buttons? What is so important that he needs to talk right now?
The manager finally turns to me. I am smiling, hopefully, in a kind way. He scowls at me and says, «in the future, I’m gonna need the whole receipt» as he flashes the survey coupon at me and starts to turn away.
I said, «Great! Here you go! Whole receipt!» And picked up the rest of the receipt from my center console and handed it to him. (I had ripped it in half so that they wouldn’t be encumbered with extraneous paper!) He stood there putting the two halves together and making sure I wasn’t trying to STEAL a Fish Fillet sandwich with a counterfeit survey receipt.
He sees that everything is as it should be (why was there any doubt?) and tries to hand me back the receipt part that I just handed him. I said, no thanks, I don’t want that now, just throw it away. He turned, stapled it to the original survey coupon, punched a few things on the screen and walked away.
He is rude, unprofessional, hostile, grumpy, and definitely a horrible leader for customer service. I was hoping for some of the following:
1) Good afternoon!
2) Do you happen to have the rest of the receipt with you today?
3) Thanks for your business!
Nope. None of it. I’m giving two stars instead of one because The food order was correct (thank you ladies for doing an outstanding job IN SPITE of the crappy leadership you have there), and the food was good and warm.
If there is another McDs nearby I would prefer to patronize that one. I recommend you do the same if you have the opportunity.

Went through the drive through this morning and ordered a big breakfast with hotcakes. When I got home about 20 minutes later, I sat down to eat, opened up my bag, and low and behold, my big breakfast was missing the meat! Also had no utensils, no butter, jelly, or pancake syrup! It seems like every time I go to this restaurant my order gets screwed up.

If there were no stars this place would get that rating. I’ve managed a McDonalds before so I have some knowledge.
The manager –with half way untucked pants — is just a buddy to the workers. They couldn’t stop talking amongst themselves while people were standing at the counter while servers had their backs to us talking loudly. The place was filthy and this was not during a rush when I know it can get crazy. So rather than cleaning they were talking and ignoring customers. The worker packing food for the drive thru was throwing food in the bags indiscrminantly. I got my fries which were lukewarm and soggy which means they were pulled before the timer went off. I said I’d wait for the next batch because I also saw a drive thru worker take fries out of a bag that a customer had handed back to her AFTER EATING SOME FRIES OUT OF THE BAG, and the worker then dumped them back into the bin which means it passed through at least three hands. The manager gave me the evil eye and threw a new basket in the fryer. Honestly, if I was the owner, I’d fire them all and start over…

Horrible service, all tables dirty, too busy being gossipy not enough time for customers. Mgr wearing his pants on his rear end like a prison bitch. I could write more but they don’t care.

Does anyone here speak English, I mean some form of a recognizable English language. Not some poor trashy version. It was so difficult to understand the yammering, failed education system!!! Not to mention it took nearly 3– mins to get recognition as a new customer.
Avoid this location!!!
You gotta be kidding…

How do you mess up a sausage biscuit?
I don’t know — but they did (again) — and I’m not going back to ask them.

I wouldn’t eat here again. The floor was dirty, there was trash on the tables that had been left by other customers and the service was slow.