Vita-Mix Corporation

COSTOMER SERVICE = BOOOOOOO!
I recently purchased a reconditioned Vitamix 5300 from their website. It was a limited time offer. $ 299 for that particular model is a score! I couldn’t pass that up.
I didn’t realize how much of an impact a high quality blender could have on the flavor of a smoothie. Until I used a Vitamix of course. I wanted to blend every fruit and vegetable known to man. I was excited! I was delighted! I was in smoothie bliss… this only lasted 4 days.
Sadly, on the 5^th day, the motor became weak and the blending speed was inconsistent. I had chunky smoothies. It’s not really a smoothie if it’s chunky. I thought to myself «You did purchase a reconditioned Vitamix to save a few bucks. You went in knowing the risk. Let’s give them the benefit of the doubt before we make any rash judgments.» I called customer service and that’s when the real nightmare began.
Their customer service is HORRIBLE! Like more frustrating than dealing with the DMV horrible. Almost to the point of hilarity… almost.
The first customer service rep that I spoke with asked me a few questions. She had me turn it on and off, unplug it, plug it back in, etc. She even asked to «hear» what it sounded like over the phone. Kinda weird right? Would a doctor check a pulse over the phone? Maybe I am wrong, but I’d bet my money on NO.
Although I repeatedly told her «Something is clearly wrong with the motor, its simply not working as it should be» she still tried to convince me to keep it. I had to be somewhere, so I hung up and decided to call back when I had time.
The second rep I spoke with was completely brain dead.
She did the same thing. She tried to convince me to keep a clearly broken machine and even though I thoroughly followed the instructions in the user manual, she kept telling me I was doing something wrong. She even contradicted some of the instructions in the manual. I called her out on it and she said the instructions were wrong, then proceeded to blame the person who wrote them. You can’t make this stuff up, this really happened.
I hung up and called back immediately to speak with someone else.
On the third call, another rep tried to give me the same verbal garbage «You are doing this wrong, did you do this, did you try that». But, I told him I didn’t want to hear it, nobody is listening to me, IT DOESN’T WORK. YOU NEED TO SEND ME A NEW ONE. He said «OK, we’ll send you a shipping label for the return» and he did. I sent the blender back, but the customer service nightmare didn’t stop there…
After I had shipped it back, they sent me another shipping label. Didn’t think much of it until 10 business days had passed and the new Vitamix didn’t show up. I called again, this time the rep seemed helpful, she said sorry a lot and told me they’d expedite the shipping and I’d received it by this coming Tuesday. Never came, but I got another return shipping label!
Finally, I called again today. They gave an actual tracking number and a confirmation that the new Vitamix went out today.
I am convinced they hire robots. They are obviously programmed to follow a script and be as annoying as possible, but with a cheerful, friendly and non-​confrontational approach. Actually, it’s quite genius if you think about it.
In 3 – 5 days, I will finally get to enjoy the Vitamix I ordered over a month ago… theoretically.

Don’t pay attention to the poor reviews. Maybe Vita-​Mix customer service used to be bad, but my recent experience was probably the best and easiest customer service department I ever worked with.
Somebody in my house managed to break the hefty on/​off switch so I could blend with pulse. Since my model has pre-​programmed settings, this wasn’t going to cut for me, so I called up customer service to send it in for a repair. All they needed was the serial number – no proof of purchase, no warranty slip, nothing.
They emailed me a pre-​paid UPS shipping slip which I sent out on a Saturday. The next week I was heading inside to track my order to see if it arrived at their facility yet, and there was a Vita-​Mix box on my porch. They had received it, repaired it, and got it back to me by Friday. Less than a week for the whole process, and not a single penny to pay.
I was expecting to wait a month to get it back, but it’s working like new. Highly recommend, along with the exceptionally high quality of the machine. Being forced to use the dusty old magic bullet for a week really made me miss it.

I’ve enjoyed the machine over the last couple of years however it is broken now. I’ve not not been impressed with the customer service so far. I have been calling all week and usually have between 16 – 21 callers ahead of me. I can generally only stay on hold for 30 minutes and have to get back to work. My emails over the last couple of weeks have not received a response from customer service either. When I purchased this machine I knew it was good quality but I was mostly sold on the good customer service and impressive warranty I had heard about. I’m hoping I have better luck next week getting in touch with someone because I’m starting to miss my shakes.

I can’t comprehend for a moment how Vita-​Mix has received a bad review. Perhaps those leaving bad reviews don’t speak English or can’t follow directions? My customer service experience with Vita-​Mix is perhaps the best customer service experience of my life. First off — nobody offers a warranty as good as Vita-Mix…7 years warranty on a brand new kitchen counter appliance? It’s unheard of. We have used our CIA (Culinary Institute of America) Professional Series (C-​Series) almost every day for 5 years. It is outstanding.
The bearings went out on the container/​blades a few weeks ago. This is to be expected since we have literally used it hundreds upon hundreds of times. I called Vita-​Mix customer service and received outstanding customer service. The rep I spoke with greeted me very nicely. As I explained what the problem was she would answer immediately with «Yes, it sounds like this is the problem.» She put me at ease immediately by saying, «You have complete coverage and we’ll fix everything for you.» She emailed me a pre-​paid UPS label for me to send the unit back to the factory. She said they would replace the bearings/​blades/​seal in the container and get it back to me in like-​new condition within 2 weeks.
I can only speak for myself and I had a WONDERFUL customer service experience with Vita-​Mix.

I cannot believe the great customer service I just got from Vita-​Mix. No kidding.
I noticed several months back that the motor of my Vita-​Mix was being somewhat choppy – it got to the point of crazy surges, etc., and I just stopped using it, disappointed but feeling like – what the heck, I got several good years (7) and lots of use out of it.
So a few weeks ago I finally decided to give a call to Vita-​Mix Corporation and see what I could do to deal with this. Although my Vita-​Mix went out of warranty about six months ago, they offered to do one FREE out-​of-​warranty repair, including FREE shipping. They said it would take 8 to 15 business days. I was absolutely thrilled! So then I sat on it awhile again (notice a pattern of inaction on my part?), but last week my husband packed it up and sent it in for me. Last week.
I got it back already today (Monday) – much faster than estimated! And it came back with a new plastic container in addition to the fixed motor base.
It purrs like a kitten and I am so happy with this great corporation. Thank you, Vita-​Mix! You have totally made my day. Maybe my week. I wish you much success and thanks for standing by your product.

In 2008 my husband bought me a Vita-​Mix Professional Series with the 64 oz. container. This machine has become the Star of my kitchen, rendering my Cuisine art machine to be the sidekick of my Vita-​mix. Kinda like how Robin is Batman’s sidekick. In other words, when I am busy using the Vita-​mix for a project, and my hubbie needs to prepare something else at the same time (yes, we are foodies) he then uses the C.A. But really, the C.A. has been collecting dust.
The Vitamix is not just a blender, it is a Super-​blender. If you invest in one of these, you will donate your current blender to your local homeless shelter or thrift shop. I even tried a Breville at friend’s house, which is the same quality as the Vitamix, but at twice the cost.
I look forward to many more years (and possibly decades) of delicious, healthful juices, smoothies and soups with my Vita Mix. This machine paid for itself in less than a year.

We love our Vitamix and have been so impressed with the integrity of the company.

Great product, dismal customer service. Warranty repair took two months, and the items I sent were returned to me in multiple shipments. Contacted customer service to address this and other issues, was told CS supervisor would call within 24 hours. No call. Replacement shipments sent to wrong address – billing instead of shipping. A comedy of errors. Still, the machine works well…

I thought these were the greatest machines Ive ever used, however after searching through out San Diego, and calling the Vita Mix Corporation in Ohio to find another machine to replace one that broke, I got an ear full, and no information, rather than get information on where I can purchase another machine.
The older lady was telling me that I had a home machine and not a commercial machine and that my 10 Vita Mixes were not NSF approved.
A few years ago, the owner of Vita mix (who I cant find Now) never explained this to me.
Now I have 10 of these blenders, and the lady at corporate explained that vita mixes that are not commercial do not have the guarantee when used in a business.
I am flabergasted over this, and will never buy another Vita mix. So basically I have $ 4G worth of equipment I now have to sell to go to a NSF blender… The owner of Vita Mix needs to get a hold of me before I release or cancel this post…

Can’t believe I have been standing by tapping my toes while my Cuisinart blender struggled.
The end result was chunky and a bit unappetizing. My drinks were WARM b/​c it took SO long.
The Vitamix is THE only blender which can handle all the kale and celery I liquefy, in SECONDS. I bought a Breville last week, it was double the price of the Cuisinart and delivered the same end result. I returned it the next day.
I shave 15 minutes off my blending routine by using the Vitamix. I am blown away by the power and performance of this baby.
My new favorite gadget. Worth the extra investment.