U-Haul

I would highly suggest for anyone to avoid this location. You would be better off renting from another location or better yet, with another rental company. This location is highly understaffed resulting in the workers openly screening and ignoring incoming phone calls. Because there is only one person working who frequently leaves the office to grab trucks, everyone else is left standing in the office waiting. I rented a 14 footer for a move from Washington to Southern California. After packing up the entire truck and driving to another location to pick up an auto transport, I noticed that the A/​C blew out nothing but hot air and there was a huge amount of heat that was being blown at the gas pedals every time I pushed on the accelerator. I called the office back, and not even apologetically, told me to call road side assistance to have the issue resolved. This only led to being told that I would have to drive the truck up to Auburn to get it fixed and it would take several days. Needless to say, I drove over a thousand miles and endured the California heat the entire way. The bottom line is that the workers are highly unprofessional and will avoid assisting you with any inconveniences that may arise. They don’t do regular maintenance on the vehicles they have so they are more than happy to give you a malfunctioning one. Their business model follows the saying that once it’s out of their hands, it’s no longer their problem.

I couldn’t get any of my friends with a truck to help me move so I rented from here just to move a few larger pieces of furniture. The process was quick to get a truck. There wasn’t much variety in the sizes of trucks available, not like the one further up on Martin Ave that has vans and smaller trucks and pickups. This location just mainly has 14′ & 17′ trucks or larger. I think there are a few 10′ trucks, but not a lot. It took me a total of 10 minutes to get the items I needed moved but on my way back to drop off the truck I got a call to come move my vehicle. I was not aware of any sign stating that you couldn’t park inside the gate. I should have figured as much since it is sooooooo tight in there. I don’t see how people that actually have storage units there manage because there really isn’t any room to turn around or drive through to get back around to the exit. You basically have to drive down one way and back up when you’re finished. This isn’t easy to do in a big azz truck with no spotter. Anyway, aside from the horrible parking and lack of general space to move around this is a pretty nice Uhaul location. All of their trucks are in pretty good shape too. I like the location on Martin & 4^th Ave more though.

Gary, who I believe is the owner of this independent uhaul location, is by far the friendliest most helpful uhaul employee I have ever had the pleasure of interacting with. He is not only personable, but when an issue came up regarding a previous rental, he went well above and beyond the call of duty to make it right. I will not only be sending any friends in need of a rental his way, but also will book ALL future uhaul rentals through this location.