Elisa Ilana Jewelry

Omaha, United States

3.4

Closed now

5 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 402-926-3479
Website:
www.elisailana.com
Address:
13132 Davenport St, Omaha, NE, 68154
Nearby public transportation stops & stations:
1.1 miMiracle Hills Dr & Nicholas St
2.4 miRegency Circle & Ascot Circle
2.5 miWestroads West
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Bussiness info

Accepts Credit Cards
Yes
Parking
Private Lot
Wheelchair Accessible
Yes
By Appointment Only
No

Today

Today 10:00 am – 6:00 pm
Closed now
Local time (Omaha) 8:11 AM Wednesday, April 23, 2025

Business hours

Monday 10:00 am – 6:00 pm
Tuesday 10:00 am – 6:00 pm
Wednesday 10:00 am – 6:00 pm
Thursday 10:00 am – 7:00 pm
Friday 10:00 am – 6:00 pm
Saturday 10:00 am – 5:00 pm
Sunday –

Description

Specialties

Elisa Ilana introduced Pandora to the region in 2003. Since then, the exceptional popularity of Pandora has allowed Elisa Ilana Jewelry to become the largest Pandora dealer in the Midwest — achieving Gold Dealer status with a Pandora Shop-​in-​Shop, and Nebraska’s first Pandora Store, the perfect way to see what’s new and explore fun fashion ideas! We represent award winning designers, Frederic Sage, Richard Palermo, Donna Chambers, Dian Malouf, Kir, Galatea and many more… Elisa Ilana offers a tranquil, approachable, very personal shopping experience with soothing colors and stunning displays. The entire Elisa Ilana Collection can be easily viewed in our new Gallery, or on line at www​.eli​sailana​.com. Come see us. We have the perfect jewelry for any occasion. Let our knowledgeable staff inspire you.

History

Established in 1996.

Elisa Ilana Jewelry started as a home-​based business and in 1999 moved to a very tiny 450 square foot store at Westroads Mall in Omaha NE. This mall location was a wonderful way to grow our brand over the last ten years. But, we decided it was time to have a building of our own. We moved production, sales, wholesale, and web fulfillment all back under one roof. And we love it here!

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5 reviews of Elisa Ilana Jewelry

No registration required
Place rating: 5
Burbank, CA
This place is great! I ordered a bracelet and a few charms and they shipped right away, however 2 of the beads were on backorder so I went to a pandora and got them in person because I needed it by valentines day. I called back to see if I could cancel the backordered items and they nicely and painlessly did :). Will definitely use again! Thanks!
Place rating: 1
San Francisco, CA
Don’t buy anything from this store. Especially if you’re thinking of Pandora, NOT from this shop. I wish I checked reviews online (not here!) before I put my order, now it’s too late. They even didn’t send me order confirmation, I wanted to make sure if my order went through, so emailed them. No reply for two days, and they didn’t even give me answer about my order. And said, confirmation email was sent and probably in my junk mails folder. I already checked it, there’s none, that’s why I wrote to them, stupid.
I wrote back again to ask if my item was shipped already, since I paid for shipping cost $ 8 to get it within 3 – 5 business day. Again, NO REPLY.
Finally I called and talked with one of their customer service women she sounded like she hated customer service, and had bad attitude. She said, item I put order was currently back ordered, so I told her that I want to cancel my order and want full refund include of fast shipping fee. She said it wasn’t charged yet since item wasn’t in their hands, and she cancelled my order.
Guess what? They emailed me again almost 2 weeks later to let me know my order was processed and they charged on my credit card! You can’t even guess how much I was angry. I called immediately after I saw that email, complained, the woman who answered my call said «It’s not big deal, it wasn’t charged yet». WTF?!
So what your email notification means really? She said she is really cancelling my order this time, I really hope she did her job.
Awful and poor customer service, you not gonna ever know when your item will be shipped and even if it’s really gonna happen really, and if you cancel your order, you also never know if that’s really cancelled and you’re no longer charged.
Don’t buy anything here, you can find much better quality service places with less or equal amount of money you paying for. I never want to do any business with this shop again. If it was possible, I didn’t give any stars for this shop. Or would love to give them even minus.
Place rating: 1
Auburn, AL
Sent me the wrong charm for my sister’s Christmas gift. Based on other web reviews of Elisa Ilana, I’m not looking forward to the customer service dealing with the exchange.
Place rating: 5
Braintree, MA
I ordered two charms for my daughter. They arrived in 3 days and are beautiful! She is going to be so pleased. I have never written a review before — just had to!!! Very satisfied customer. Happy Holidays to all!
Place rating: 5
Chelsea, Manhattan, NY
Ordered a Pandora Charm for my Aunt’s birthday with the standard free shipping — she received it two days later and loves it! You cannot order Pandora charms on Pandora’s website. I highly recommend Elisa Llana’s website as they have all Pandora’s charms with free shipping. Very easy transaction!