Fashion Cleaners

I’ve been here twice and the first time I didn’t have any issues. However, the second time I went there I brought 3 pairs of pants and they lost all 3 pants. So they were not ready by my scheduled pick up date. I had to wait a couple more days and drive back there again before they were ready. For such high prices, you would expect better service. Not going back here.

Unbelievably high prices. I was speachless when charged 8.00 to press a pair of pants. If I didn’t like them so much I would have left them there.
In spite of the cost I decided to take my duvet cover to them because it was expensive and I thought I could trust them to do a good job. Whether or not they did a good job I will never know, because I never saw it again. I was told they did everything possible to find it but couldn’t. How do you lose a queen size duvet cover? Seriously, how does this happen? A pocket square, small scarf, blouse, I can see misplacing for a period of time, but an item that is yards and yards of fabric to just disappear? How does that happen? I not only lost a duvet cover, I lost my entire bedding set because I have a bed skirt, euro shams, regular shams four decorative pillows, sheets, and a blanket with the main piece missing.
After several months, with phone calls not being returned, I contacted the BBB to get reimbursed $ 90 for the duvet cover. The balance of $ 1,400.00 to replace the set is on me.

They temporarily lost my blazer, it was not ready on time, and I was in a panic because I needed it — and fast! Thus, placing a rush order. I was upset but they made it right! When my blazer wasn’t finished on time at 5 pm last Tuesday, the manager came in and made sure that the blazer would be perfect for the next morning at 7 am. It was and I am grateful — despite the fear that I’d need to go out and buy a new blazer due to their error. The manager even included a small gift bag with a little lint roller, hand sanitizer, tissues, and a discount on my next cleaning.
It could have been a disaster but they made it right and I think I will be back.
Just a tiny note for the customer service: I might not look like I’m a Spanish speaker, but I am. So, don’t be speaking to one another in Spanish saying my blazer is lost and was never cleaned while telling me something completely different in English.

Generally good customer service. On the pricy side. They keep dry cleaning my shirts that doesn’t need it. so instead of $ 3 something it’s $ 8 something… per shirt! $ 14 something for sweaters? Really?
They lost a pair of pants. Took them almost a month to get back to me to reimburse me for it.
It looks like my review aligns with the reviews posted so far expect for one.

I was recommended to come here by a friend/​menswear store owner. He made $ 20 by the recommendation and I received a credit of $ 20. That $ 20 pays for a hem on a pair of pants, should you want to know the schedule. Or half the poor cleaning of a bow-​tie. Or half the small hole repair of a pair of jeans (using the wrong thread and making the area 3x larger.) All in all — I hope you get the message — they suck. Friendly staff; well, 2 of them. Find a small home-​owned tailor.

Wow, they are expensive! I tried their convenient pick-​up in my neighborhood (downtown Omaha). They did a good job with the pick-​up and delivery. For the price, though, I would rather drop off and pick up my own at another local dry cleaner. They did an average job with the cleaning. I recommend them, which is why I gave two stars, but be prepared to spend a fortune.

Yes, it’s expensive, but they generally do a good job, which is (sadly) hard to find in a cleaner nowadays.
The bad: As mentioned, they’re expensive, but you get what you pay for. And they’ve mangled some buttons but replaced them free of charge without question. QC could be a bit better, as the buttons were very cracked and made it past their inspections/​process twice.
The good, which far outweighs the bad: Aside from a generally good job with my shirts, pants, and sweaters, they offer free free pickup and delivery at my apartment door – that is a HUGE convenience for me, and worth the higher prices. High quality bags, too, and they take my unneeded hangers when I include them with my outgoing clothing.
Bottom line: I recommend them.

Live downtown, so in that respect the place is in a convenient location. A local business. TOTALLY overpriced wen it comes to altercations. They said they’d rush it — a rush was 3 days. If you do altercations 3 days is not a rush. Rush means I’m knowingly paying extra for immediate work. Dropped off a military top and needed it cleaned and two new stripes down on the sleeves. Simple work for a seamstress. I told tem HEAVY STARCH. The HEAVIEST. Everyone dry cleaner knows military uniforms should always receive the heaviest starch. I mean I want to be able to bounce a quarter on that bad boy. I expect it to stand up on its own! Picked it up 3 days later with a flimsy starch and +$ 20 bill. I will never be returning.

I used a Pinpoint here the other day. I needed to have some suits and sport coats done with a same day turn around. No problem, just be sure to bring them in by 9 a.m. I returned at a little after 5 p.m. and retrieved my belongings in a very quick manner. the ladies that were there were very polite and I thought that I would be bring my clothes here a lot. then I got rang up. Whoa! They should have brought me a chair. Same day service is not an extra fee, but $ 40+ for 4 items? I was blown away. With my Pinpoint reward it was still over $ 20 and at that price it seems a little more than fair. I have had other cleaners like Max I Walker do less of a job, but the price was right.
I am not sure if I can put this into a «you get what you pay for» category, but maybe I just don’t know. It would have been helpful upon dropoff to be given a price quote so that I could have donated plasma or had a garage sale to raise the funds needed.
This month’s special is 2 ballcaps for the price of one. I have a need for that service, but I couldn’t find out how much it is to clean one cap.

TL: DR. They’re overpriced and lost part of a valuable 60 year old vintage garment that was irreplaceable. Use GI Tailor instead. They’re less than half price and they have locations around 72^nd street in Omaha and around 84^th Street in Papillion. I take them my vintage clothing and they do a great job.
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II sell vintage clothing. I took in a 60 year old wool dress that needed to be freshened up. Came in when they said they’d have it done, they didn’t have it there. The next day they were closed because of a snow storm. The next day I came in, it still wasn’t there. The next day I came in and they had it, but it still smelled and they lost the armpit guards that protect the armpits of the garment from discoloration. Back and forth for about a week, they never found them and said they couldn’t get ahold of the person who had handled it because she was on vacation. They said they would try and have the tailor put new gaurds in. Then they decided to just give it back without and not charge. i will not use them again.

The service is always good and I save 10% by using Pinpoint. The location is convenient as I live in a townhouse in the Old Market.

I don’t have a bad experience with Fashion Cleaners to share. I used this dry cleaner because I was new to town and it was conveniently located, but the service nor the customer service warrants me continuing to pay these prices. The only reason I continued to take my suits here was because the first time I took in a jacket as part of the welcome to new customers I received a coupon for $ 10 off an order of $ 25 or more that I then kept forgetting to use.
I won’t be returning because a suit skirt runs $ 9.53 and suit jackets I have recently had cleaned were:
$ 9.19 ($.19. Really? What is that all about?),
$ 14.88 (checking the receipt for clues I gather it was because of beads?!?),
$ 10.38 (because of tweed?!?),
$ 12.48 (because??? sweat/​makeup on the collar? a routine freaking thing for a dry cleaner to take care of everywhere else I have taken my clothing in four other cities),
and $ 11.26 (because it was lined and was an intentionally frayed finishes?!?).
To be fair to the business, I did not question the staff on this pricing because you know what? I bet they are making minimum wage and already have to deal with lots of obnoxious jerks, while I was initially supporting a neighborhood business and then I was just stuck in a rut and hadn’t found a different dry cleaner yet.
In summary, I’m breaking up with you Fashion Cleaners. I’m going to miss your convenient location, but I’ll just have to find a great local bar, bakery, or restaurant near my new dry cleaner that I can visit every week to give me another reason to drive over there for pick-​up and drop-​off. Good-​bye.

Just moving to Omaha, I needed a place close by to do some dry cleaning. This place had only 1 bad review so I decided to give it a try. I went in and got quoted on a long sleeve shirt and some slacks for about $ 12 and the receptionist told me about a 50% off deal if I download an app for my iPhone. I thought $ 6 for a shirt and slacks was a great deal, so I drop off my stuff and drive off. Soon after I get a call from the receptionist saying my shirt is made of something they cannot clean, but if I pay more about $ 8 more they can clean it (WTF??). I really need the two cleaned so I give the ok. I arrive on pick up day and the receptionist rings me up for the full amount ($ 20). I remind her about the 50% off deal and she says I need to show her the iPhone app. I show her the app and she says I needed to have signed up for a service through it to get the 50% off AND if i sign up, I need to wait 24 hours before I can get the deal. I tell her I cannot wait and need it for the following morning. She refuses to give me the deal and asks me what I want to do. I tell her I’ll just pay the $ 20 and that I will never return. She acknowledges and rings me up. REALLY? Take your business somewhere else.
Pros: Your clothing wont get dirtier
Cons: Bad Customer Service
Dishonest
EXPENSIVE
Long turnaround

I spoke to their customer service manager, Jessica. She was helpful and said that they would refund all the upcharges to my credit card. I also asked her to email me with a list of the «base charges» and the upcharges, so I could have a record of what my refund amount should be. This was two weeks ago. I never received an email or a refund. I have called her back about 6 times and left about 4 voicemails. I even called the store and spoke to one of the store managers, Dana. She passed on the message yesterday, and Jessica said that she would call me back. She claims to have sent me an email (I look through all my junk mail before deleting them), and that I would only get a credit, not a refund. She never returned my call, didn’t pick up when I called her this morning and just now. I don’t know if they think I’ll stop calling, but I won’t. Next time I call the store, I am going to ask to speak with Jessica’s manager. This is just ridiculous. They really had the chance to semi redeem themselves by refunding the upcharges, and I was going to write a better review. No way, not now. Now that I know she hasn’t been on vacation, and that she had gotten all my messages. Sucks that I’m forced to give them a star.