Goodrich Veterinary Clinic

There is nothing fun about going to the vet, but the work done here was great. Our cat had his leg amputated due to other medical problems, and the two vets that we worked with clearly cared a lot. We were really impressed by them, they were patient, answered our questions and were good about truly caring. We never had to wait long, and always were able to get in for important last-​minute appointments.
Our negative experiences were entirely with their staff. After a vet told us they would give a discount for paying for the surgery in cash, we were scoffed and laughed at (literally) when we mentioned it to the clerk upfront. It happened after the vet was gone for the day. We were told we made up the policy. Each time we picked up medicine (4 times in the last 2 months) the staff never gave us instructions, simply handed it over and we had to ask what to do with it (because 1 or two times the bottles were unmarked with any instructions). If we ever called with a routine question (ex) time it takes for a cat to recover after a declaw) we were told that they were unsure. We had to specifically ask the staff if someone would find out (because they did not volunteer to find out). Twice after leaving from procedures we were not told if there should be a follow-​up appointment, and had to call after returning home to find out we indeed need to set something up.
We had great experiences when the vet picked up the phone directly, but the upfront staff left a terrible impression. Because the care of our pet is in the hands of the vet, we will likely go back. But a change in staff may be worth looking into.