Jensen Service & Diagnostic

We were recommended here to fix our truck. At first they were very nice. They charge a $ 109 Diagnostic fee, which I thought was very unusual. Usually, repair shops find out what is wrong, let you know and ask you to approve service.
$ 500 later, we picked up car only to find out it still was not fixed. We called them to see if they would repair it. They immediately got defensive and blamed us for giving them the wrong information about the truck’s problems. Ummm, we are not mechanics and we paid for their professional diagnostic and repair. They then said, we could bring truck in and this time they would only charge a $ 50 diagnostic fee, but it may not catch the problem as they were going to only do the lesser diagnostic.
In my opinion, they are the classic con mechanics that you should avoid.

While just moving to Omaha we needed repairs to our car and since we were recommended to Jensen Service & Diagnostic we mistakenly did not get a second opinion. Our bill came to over $ 980 and we had a feeling that we may have been overcharged. We discussed the bill with two family member mechanics and also with our old mechanic (who we trusted where we lived previously). All three separately outlined the prices of the parts, labor and claimed we were charged for a service that doesn’t need to be done to a new part. There was about a $ 250 difference. We went back to Jensen Service & Diagnostic to discuss what we felt were overcharges and gave them an opportunity to make things right. We felt crediting us back $ 250 would be fair.
The brothers of Jensen Service & Diagnostic were extremely defensive, unprofessional and claimed everything they put in our car was «premium» and therefore costs more for parts and labor. They blamed us for moving forward with getting the repairs done when we knew the estimate. Yes, that is our fault for not getting a second opinion, however they took advantage of our lack of knowledge on appropriate costs/​charges for parts/​labor.
We were extremely disappointed in the way they handled the situation and since then have heard others speak of their overcharged «premium» parts/​labor.
We will never go back.

The owners are very straightforward with you. They do not try to oversell you on repairs. The tell you what repairs absolutely need to be completed, which ones should be completed in a certain time frame and things that are optional. The owners are very friendly and can explain things to people who know nothing about cars.
I have taken my vehicles to their shop for service and have never felt cheated. They complete repairs quickly and give you an accurate time frame of how long the repair will take. There is a small lounge with 3 – 4 chairs. The only thing I would change would be a drop off/​pick up service from them.