Ontario party supplies

I have nothing but, GOOD things to say about Ontario Party Supply!
At first, I debated with my wife about going to them based on the Unilocal reviews I saw but, after going to another party supply store, paying the deposit and rental fees upfront and then on the day before our family event getting equipment that was in VERY POOR condition. I was in a bad place and I KNEW I couldn’t take this stuff home and hear my wife complain! With the equipment loaded in my car, I decided to stop by Ontario Party Supply on my way home. It was the BEST decision I could have made. Within a few minutes Eric and his staff turned my dire situation with our family event around and bailed me out of a very BAD ordeal. All the while, I got a better deal from Eric than from the store I had just left. Needless to say, when I got home I had the backup plan before my wife could say a word, my wife was happy and our family event went off with a bang due to Ontario Party Supply’s support! Since then, we just rented everything from them for my son’s 21^st birthday which happened to be during Cinco De Mayo weekend and it was ALL GOOD! They are now our 1^st CHOICE when we think of a party and I and my family will be recommending them to our friends. Thanks Ontario Party Supply! And Eric, good looking out!

Worst service ever they told me they would bring the chairs and tables with the jumper the night before. Then they said they would bring the jumper the next day. It took them one hour to bring the supplies never again

First off if I could give this business negative stars, I would. They never answer phone calls and voicemail is always full. When your call is answered be prepared for rude service and to be hung up on! They delivered everything on the day of and forgot two tables and those weren’t delivered until after the party started. I would not recommend this place even if they were free!

We ordered 2 dozen balloons, a big #1 ballon, table runners, a custom piñata and a bouncer from Ontario Party Supply and at first our experience was good when we ordered from the store. However, on the day of my daughters first birthday party, the owner called us and told us our piñata would have costs us more than we were quoted, so we had some «options» she would drop off. Our custom piñata was not made, nor did they call us to inform us that they would be giving us a different one (although it was cute). When they came to deliver everything, the people setting up the bouncer were not prepared and asked us for cleaning supplies and a broom, which was very unprofessional.
The rest of the items came a couple hours later. We ordered a mixture of black and pink balloons and some of them were brown! Our party was pink and black Minnie Mouse, not brown. Also, we were missing a couple balloons and the big #1 was not delivered at all. The owner blamed it on someone else and sold us a small round Minnie Mouse balloon instead which she claimed was discounted for $ 2.50, which would have cost me $ 1 at the dollar store. The table runners were also the wrong material than what we were told and the bouncer had no top. It was a very hot day and the kids had no shade. I would have liked to have been told our options before hand.
The worst part of this is that my parents had to deal with owner since we were out picking up additional party supplies. I was told that the lady helping my mother out was in a rush, not sympathetic and not willing to accommodate us. When I called to talk to the owner, she explained that she did not charge us for the items missing and offered to provide us with additional balloons at a discount — not for free! I did not appreciate the lack of professionalism and unwillingness to make our experience right. Lastly, I didn’t even know how much I was paying until everything was delivered. I couldn’t even get an estimate because, I quote, «I have other clients waiting.»
I WILL NOT order from this place again. Balloons were more expensive than competing stores and NOT a single part of our transaction was correct. We worked very hard to make sure our details were perfect and Ontario Party Supply made the processes more stressful.