Auto Tek

I called ahead of time and let them know what needed to be done, and made plans to bring my car in the next day. Made plans for a ride to/​from work and dropped it off before they opened. Didn’t get a call throughout the day. Called in the late afternoon, they said Tom was out, would call me back later. He never did.
Next day, I still heard nothing. Called in the middle of the day and they said it wouldn’t be done for at least another week because there was «a lot of stuff that needed to be done». Simmered over that for a bit and called them back, this time talked to Tom. Turns out they hadn’t even TOUCHED the car. I went over and picked up my car, and won’t be back.
VERY poor communication. This is our primary vehicle and when I say I need something done, I expect it to be done. If it can’t be in a timely manner, I expect to be called.

I have had Tom work on 3 of my cars and each time I was very pleased with the work done and the price paid. This shop can work on your classic car or your brand new car. They care about making their customers happy and at a fair price. I highly recommend auto Tek for your auto repair needs from a simple oil change to replacing your motor they do it all!

My mom took a car to these guys to be restored, it was a nightmare. They didn’t finish until months after they said they would, She ended up paying $ 10,000s more than she should have AND the car still didn’t run and has had major problems since. I would never take a care here and would recommend the same to anyone else. Honestly, it seems to me the purposely took advantage of her because she was an older woman.

Tom and his staff have worked on my police vehicles for years, everything from Dodge Mopars to Chevrolet Caprice/​Impalas to my Ford Crown Vics! He does excellent work and is extremely fair on the cost. He has always helped me get a ride back home. His mechanical trained staff is quality, sound and friendly. I highly recommend Auto Tek as your «One Stop Shop!!»

They seem to have a following for fixing up classic cars. I was just here to have my ac recharged before it gets too hot. I have 96 truck, is that considered a classic? Nice and professional place. Tom was very nice and got it done.

Was referred here by many. There was a slight miscommunication regarding the total cost of repair on the phone. Tom offered a very generous solution and I am confident the repairs were done right at a fair price. A very pleasant experience from my perspective.

I’ve been taking my cars to Auto Tek for the last 10 years. Tom is always honest and upfront with me. I feel like dealers always want to upsell you, but Tom will tell you what you need to fix a problem or avoid a problem without trying to take advantage of you. They’ve always given me quick service.

its been about 10 years since this happened but Unilocal wasn’t always there, and I have the reminder sitting in my garage everyday. I had my engine rebuilt here for a mercury. Everything went well so I thought. Got the car back and started daily driving. 2 weeks later driving to lax (about 40 miles away) piston melted or broke is how they phrased it to me when I took it back to Autotek. They said it wasn’t their fault cause I probably had an old radiator causing it to overheat which is strange because I replaced the 2 core radiator with a 3 core radiator just before the engine was rebuilt. Very reluctantly and rudely they agreed to redo the engine. After all that they returned the car and in passing the mechanic mentioned that the flywheel teeth were mostly broken and it would need to be repaired soon. Flywheel can only be repaired with pulling the engine. They had the engine out and didn’t even think to call me to mention it. Really long story short the engine failed again about a month after the one year warranty and has been sitting in my garage ever since as a constant reminder of what happened. (in case you are wondering it was the last car my grandma bought before she died)

This place literally, almost killed me. TWICE. I have an older Lincoln and since this shop seems to dabble with older models I thought I’d give this place a try. The brake booster (that was purchased at another garage that I don’t like) that they installed was junk. I was going to go to Long Beach after picking them up but they felt odd, so I decided to go home 1^st and that’s when they gave, No pressure, foot to the floor, MOFO! Had to creatively maneuver in the neighborhood to find a spot to stop with all my might, then got it towed the next day.
After this issue was resolved, I’m on the highway when some douche is about to cut me off so I go for the horn, and no sound! WTF, the horn was disconnected and I know I didn’t do it.

As a long time (25+ years) customer of Auto-​Tek, I’m unnerved by the negative reviews this fine business has received. I first became aware of them back in 1986 or 1987 via a coupon in the Pennysaver for an oil change. They were located close to where I was working at the time, so it was convenient. They were in an older, smaller building (also in Orange) and were very busy. Tom took care of me right away, even though it was just for an oil change and he earned my business. Since then, I have taken my cars to Auto-​Tek exclusively when service or repairs are needed. The newer location they have been in for the past several years is more spacious, accessible and conducive to handling more business. Good thing they moved to this larger location, they need it to handle the additional business I (and I’m sure many others) have sent them. Whenever I have needed a ride to get to them, or home after dropping off my car for repair, they have been there for me. The prices are fair and they have always properly diagnosed and repaired any vehicle I have taken them. They have customer friendly hours (8am to 6pm) and are open six days a week. Let’s face it, auto repair shops in general do not have the best reputations and are often thought of as businesses who will gouge people, or look to replace things that are not broken. You will never experience that at Auto-​Tek. I heartily recommend Tom and his staff at Auto-​Tek and have confidence you’ll be taken care of promptly, with professionalism and have peace of mind your car was properly repaired.

I have a ’52 Chevy pick up. I had them install a Vintage Air system. The installation appears factory installed, and is very professional. It cost a little more that I expected, but the work was done in a timely manner, and they did call to inform me as to the costs. I just today recommended Auto Tec to a friend who needs work on an El Comino he is building.

I pretty much had the same experience as Mike here. The work wasn’t done right the first time and I had to take it back several times. The car would be left there for days. I would show up and I always got some excuse as to why they didn’t have time to get to it or how they were about to call me soon. In the end I gave up on them and went elsewhere and had it fixed right the first time.
This place has a lot of classic cars around. I get the impression they might only focus on those cars and leave everything else low on their priority list. Avoid this place.

I was a long term customer at Auto Tek and spent over $ 8,000.00 in total with them. It took me a while to figure out that they were not always upfront about things. Repairs always took much longer than expected. Excuses were always abound. In fact I found out my car sat for over a week the last time I was there even though they said they would start on it the day I dropped it off. Most of the time, the repairs were not done properly the first time around, so I would have to spend more time and money going back. Furthermore, they want to charge dealer prices without dealer expertise. I am truly dissappointed by their service and would not reccommend them to anyone. Sorry Tom, you need to reconsider how you treat your customers.