Chase Bank

20 minutes in line. Still 2 people ahead. Total line 12 people. 2 tellers on Friday at noon. I asked if there would be another teller that could help and was told that that’s all they had. Then that person went to lunch. 2 other people left to lunch during this time.

This branch, while conveniently located, is pretty poorly run. Today, for example, at approximately 1:45pm, the branch had exactly ONE teller working in the entire building.
One? One?!
I guess the message is clear: Do your banking at the ATM or be prepared to wait, wait, wait.
What do all those banking fees pay for anyway?

Customer service, what’s that?
So often I have gone into this bank and the employees are just not nice. Bad enough that they nickel and dime me to death with monthly service fees for my checking account…

I had some basic questions that needed special attention and the personal banker (Mia) delivered!
I couldn’t be more happier with chase and specifically this branch!

Now that Warren Soy has moved on to the Fullerton Branch, my Key Personal Banker at this local branch is Michael Olario; fantastic customer service — went out of his way on multiple occasions to secure letters and other misc info that had nothing to do with him making money; he simply cared about making sure that I was satisfied as a customer.
These are the folks that make it. Thank you Michael!

Very poor business people here. They had a promotion on Thursday and I asked the lady how I could take advantage of the program because I would be out of town Thursday. I came up with four suggestions that could work but they said no immediately to all suggestions and then I asked her to go to manager and the manager said no.
So I gave them another suggestion after all the many No No No NO! And after the last suggestion she said Ohhh yes you can do that.
So… Basically the customer must find a way to increase their business… What a wonderful concept… Let the customer do all the work and get business for you.
I am shocked this company is even in business and that a company that just sits down with not one suggestion can gain business or keep their customers. Amazing … Amazing

WORST CHASE EVER! I swear ill never come back here. I made a large deposit into my account and rather than just the check being held onto, they froze my entire account. I couldn’t use the atm, I couldn’t deposit money, I was worried at how I would pay my online bills! They sent me over to Nelly who was totally useless, rude and didn’t give a sh*t about my situation. She called the «back office» to see what was going on and what they could do. 15 minutes later, I was told I could access my account next tuesday! Seriously? The very next day I went to the chase in anaheim hills and not only were they 100x more polite and apologetic, they got my account back to normal in no time. I was THISCLOSE to closing ny chase account but after going to anaheim hills, I’ll give chase another chance.

Easy everything here. Felt good in this location.

Friendly enough service and quick enough.

About this branch:
Alwasy quick
Always friendly
Always helpful

Conveniently located in a plaza near Five Guys and El Pollo Loco. Its clean, big, plenty of parking, and service is good.