Lincare

If I could write less then 1 star I would. I have been calling them for three weeks to set up for me to have oxygen when I go to New Mexico. Turns out I was calling the wrong place and they didn’t tell me so now I won’t have it in NM Just love the customer service UGH!

If I could give these idiots a zero rating I would. Complete lack of follow through after numerous phone calls and speaking to a so called customer rep. I guess when you can’t get a job stocking underwear at Wallmart, Lincare is where people go next. What a joke… they need to go out of business.

Hat’s off to Jamie. I needed to arrange oxygen for my mother for her extended stay in a high altitude destination. He called to follow through and was very good about making sure I completed all of the paperwork properly before I faxed it back to him.
Jamie also coordinated with the local Lincare office there and made sure that everything was taken care of so that the service would be in place for our arrival.
Job well done, thank you!

We were forced to go to leave Aprilla and go to Lincare because of a change in our health insurance. I write today to share how estatic I am at having to leave Lincare due to yet another change in health insurance.
My husband, Abe, has sleep apnea. His first 7 years on a CPAP was through Aprilla and I guess they *spoiled us. That, or Lincare simply sucks as much as I think they do.
Rude technicians, idiot lying staff in both Orange and Casper WY. I’ve called corporate no less than 8 times and not received an answer to my call one single time. They’ve screwed up billing more times than I can count and charged a credit card drawn on a financial institution with no funds in it despite my requests that they stop. Basically they had an authorization on file from years ago that I had forgotten about because we didn’t accept the equipment knowing our insurance was running out the next month. When we had no choice but to use them nearly a year later I was not offered a new form so figured I’d get a bill instead. Nope. Instead they used the old authorization costing us nearly $ 100 in NSF fees simply because they DON’T LISTEN. Why on earth would they not have me complete a new authorization when they had us sign a new contract I’ll never understand
Our medical insurance changed yet again and praise the Maker, they don’t contract with Lincare.
Do yourself a favor, if you have any choice whatsoever in your health appliance needs, DO NOT use Lincare. *Unfortunately, there have been some major changes in Apria’s policies, so I don’t have any recommendations for you.
*The Apria of 8 years ago no longer exists. Their business practices are shady — at best (see my and other’s Apria reviews).

Just like everyone else’s angry post… The customer service here is ridiculous. If you want to be a shitty customer service rep dealing with patients medical devices is NOT the field for you. If someone needs oxygen tanks or hoses for the tanks and you tell them on the phone they will be delivered but you fail to even enter an order… Wtf are you doing? You have one job. Someone calls you, you put in the order so the driver knows where to go. That’s it. And don’t have a driver call me to let me know it can’t be delivered because you fucked up. You know damn well there was nothing in there to be delivered.

Ordered replacement parts and they said they will ship right away and 2 wks later still not received. When followed up. They said one of the parts are back ordered so will not ship until all the items are ready. No calls from them about back order item or anything about delayed shipment.

This company claims to send product then bills you when nothing is received. They call constantly to push you to order from them. I hate that insurance recommends them. Go somewhere else!!!

Good luck getting straight answers and/​or getting them to return phone calls. Nobody who works there seems to have the slightest idea what they are doing; they all seem totally clueless and inept! I’m not exaggerating in the least when I say that even the DMV is like a an efficient, well-​oiled machine compared to these guys — yes, Lincare is THAT lazy and incompetent! Every time I finish a phone call with them I’m just about ready to start banging my head against the wall!
They can’t even manage to do something as simple as a regularly quarterly insurance re-​authorizations. You’ll be wondering why your medical supplies haven’t arrived in the mail and call them, only to find out that «Oops, we forgot… again!». Or «Oops, we lied to you again and told you it had been done when, in fact, we haven’t even bothered to start the process yet, despite knowing the due date three months ago… because, yup, your insurance requires re-​authorization every three months!» Even when you call them weeks before the re-​authorization expires to remind them (yeah, you have to REMIND THEM to do their jobs… over and over and over, every time your authorization is due), they still take weeks to get it done. They won’t ever call you when there’s a problem. The only way you’ll know something is amiss is if you are proactive and constantly call to check up on them… or if your supplies simply stop showing up in the mail. You’ll have to call them and hound them and constantly be breathing down their necks just to get them to lift a finger to do their jobs.
Seriously, this place is an absolute disgrace!

Had the hospital bed in before Mom moved in. Always helpful and courteous. We have a bed, wheelchair and walker. All delivered by a friendly and courteous driver.

By far the worst, most unprofessional people/​company I have dealt with in many years. I have been using them for CPAP supplies for about 6 months and the service is so so. Although I have asked not to receive certain items routinely, they continue to send me stuff I don’t use and bill my insurance company. The worst of all, Lincare picked up my CPAP machine for repair over 6 weeks ago for repair and I never heard back from them. I’ve been calling for over a week and I finally spoke to someone that stated they never picked up my machine and have no record of it. They told me they would call back in a few minutes but never did. So basically I’m out a CPAP machine that cost over a $ 1,000.00. These people treated me unfairly.