The Vitamin Shoppe

I’m a few months too late on writing this review but I don’t care. I came in one day at this location to re-​up on my supplements. This employee named Naomi who I was told is an assistant manager rung me up at the register. I gave my vitamin shoppe card, and I made the purchase with my debit card punching in my PIN number. She bagged my items then before handing them over to me she tells me, «I need to see ID». Of course I’m confused, shocked and pissed. I asked, «why do you need to see ID?». She responded, «it’s store policy, we just got an email about it». So I told her, «I already made my purchase, so if you think I stole my own debit card, call the police now». She didn’t and handed my items over to me. Ever since then, I have dreaded walking into that store. One thing I hate is a racist person. I hate them with a passion. She makes me uncomfortable every time I walk into that store. I always have other employees ring me up. I’ve been going to vitamin shoppe for the past 3 or 4 years in New York and California. I’ve never been asked for ID. So out of the blue you ask me for mine AFTER I make my purchases? I should have contacted corporate and got a lawyer involved. She’s an obvious bigot, racist and complete idiot. I hope she reads this because of her I mostly order my supps online now and sometimes go to a different location. I’ve spent lots of money at Vitamin Shoppe throughout the years and it’s a damn shame that they have this monster working for them. I’m sure they can get someone else to work for $ 15 an hour there.
By the way, I’ve been to a few other Vitamin Shoppe’s after this situation and they all said the same thing, there is no store policy to ask for ID after making debit card purchases. Maybe Naomi has her own store policy for minority customers.

I have to second what others have said about not feeling wanted at this particular store. Employees have no personality, and don’t interact with the customers. Furthermore, the prices are 30% higher than other comparable stores. When asked if they would price match or discount they replied with a firm no. While i understand the outrageous pricing may not be directly attributed to this particular store, and come from a higher corporate lever front line management should still be able to discount when appropriate. The manager or employee could have given a discount especially considering how much over it was. It’s understandable that their prices not be as low as online retailers, but when a gnc store is selling the same product 30% lower it signals greed on the profit margins.

I felt really unwelcome on the store. There was myself and another woman in the store and the older woman with glasses seem agitated about me asking her questions. But she readily sprung to help the other woman who wasn’t even seeking her help. I love shopping in this store but will not be coming to this location. I almost felt the woman was racist since she was willing to help the Caucasian woman instead of me. I finally was leaving and asked for her name and she then told me «Chanese» or something like that. Then she finally asked me as I was walking out the door if I needed any more help. This location lost my business for sure… And I usually spend hundreds of dollars. I usually buy from Puritan. Very unprofessional of Chanese to be racist and not treat all her customers the same. Very wrong and needs to be remedied

Love this place. Great selection, knowledgeable staff, and low prices. I don’t think I’ve ever been inside a vitamin shoppe before, but I was very impressed when I asked an employee about some supplements and he was able to answer all of my questions accurately (I Googled it). I’m definitely coming back.

They’ve got everything you need for your fitness goals plus a nice selection of pretty good in house brands to fit your budget. GNC doesn’t even come close. The staff is pretty friendly. My only critique is that I wish they were more knowledgeable about their products and fitness in general. Fortunately I’m a trainer so I know exactly what I need. But a noob would have a difficult time making the right decisions if they had to go at it alone. But if you know what you need, you’re sure to find it there and for a competitive price!

i guess if you dont look like fitness people u dont get service… my friend asked about appetizer suppressant and she couldnt help us… they need to hire people with knowledge and if she was a manager dam they def need to get rid of her!!!

This location met all of my expectations; the only reason I didn’t give 5 stars is because on a few occasions they didn’t have what I was looking for. Having said that, the staff is always friendly and helpful. Bogo events on their branded products is always plus.

I had never been to a Vitamin Shoppe before since GNC was always closer to me. I happened to be in the neighboring shop and remembered to pick up a pre-​workout. I figured I’d check this place out. Curtis was welcoming and helpful. If you are in the area, check this place out.

I don’t think I had ever stepped foot in a Vitamin Shoppe before so I didn’t know what to expect. This location is big, bright and well stocked. An employee asked me if I needed help a few mins after getting there, I told her what I was looking for and she walked me over, explained the different ones and let me be, I couldn’t have been happier! I hate being hounded as I look around or try to get me to buy something I probably don’t need.
Customer service was great, I’ll def come back.

I came to the Tustin location after being treated HORRIBLY at the Main St. location.
This location had a better selection than the Main ST. store, the employees were very polite and helped me find everything I had on my list (items I had seen on their website and all were in stock), did not hover over me while I shopped and they did not try to sell me anything I did not need.
I highly recommend this location to any potential customers.

So when im to impatient to ask my PIC to hook me up with supplements, I come here on short notice LOL. Always do my research on what I want before walking in. So far everything I’ve bought I love. I even bought my dog, doggie mouthwash. I get nothing but great customer service. I never feel intimidated or to dumb about my questions on certain supplements with the staff. I get space while I shop there to. No one hovering over me. I find everything I need spur of the moment here. Great parking as well.
I will continue shopping here :)

Did you know they have supplies for pets? They do!
We were at the PetCo nearby to purchased Vets Best Shampoo. It’s the only shampoo we can find that doesn’t cause our Shih Tzu to scratch. Well, PetCo was out, so I google Vets Best website to find another location and what do you know? The Vitamin Shoppe is listed as a vender! Who knew???
So we pop on over, and much to our surprise, they had is in stock AND it was less expensive! And not by something like 50 cents, but a couple bucks cheaper! We were surprised. They even had a better selection than PetCo.
The Vitamin Shoppe as won us over for our pet supplies from now on. Too bad they don’t have dog toys.