J & M Homes LLC

These people are the poorest homemakers on the planet! You would not believe the things that are wrong in our brand new home! Two different shades of carpet, cracked walls, cracks in the grout, our wood stove leaks, the list goes on & on & on and they ignore us over and over! Instead of fixing the problems, they totally ignore our requests and continue to brush us off. This is what we get for paying $ 100,000 cash??? I wish I had the time to stand outside of their facilities and warn people NOT TO BUY A HOME FROM THESE FRAUDS!

This is a PRELIMINARY review based on our first interview of J&M Homes in Albany. We received more info, more direct answers to our questions from a more knowledgeable sales rep (Corey) than any of our four interviews of other manufactured home builders/​dealerships. When we asked for a price on any given feature/​upgrade we got an answer. Granted this is just the first stage, but we are well pleased with the experience thus far. Not speaking to value or costs at this point — strictly to customer service before the sale. We’ve asked for references (folks who have bought from J&M and placed their homes in the same area we live) and have been assured they will be provided. I’ll let you know I f their after-​sale experience is similar to our pre-​sale experience and where we go from there.

I’ve been toying the idea of reviewing this place for 4 months. Couldn’t quite decide how I felt about this company because they’re so smiley and yet so slimy.
I was in the market for a MH and J&M was the first dealer visited. I have yet to buy one but I have checked out several dealers including the other J&M locations in Albany, McMinnville and Woodland. I find the salespeople to be super nice everywhere (but aren’t all salespeople initially nice!) and they all give you your space to look around without giving you the used car salesman hover which is why I originally decided to check out all their locations. I was impressed with the models even though I was less than impressed with the prices.
The people on the front lines at J &M don’t seem to be all that knowledgeable… or maybe they are knowledgeable but they’re not forthcoming because they just want to make their sell? Idk…
I found myself scouring forums and googling information that it seems the dealer/​lender should be giving me because when I ask anything they have to go ask someone else or google the info which isn’t encouraging.
I definitely felt the push to purchase a MH rather you’re ready or not when I talked to people here but it seems backwards to choose a MH before you know where you’re going to place it or if it will fit your pre-​approved budget when you have zero idea how much it costs to prep the site when everything is «approximate» or «throwing out a number» when you try to get specifics. If they ever do write anything down they will take the paper with any numbers away before they leave. They never hand you the paperwork to read yourself instead they read it to you– or should I say summarize it. While summarizing to me this guy kept throwing out numbers that made absolutely no sense like closing costs are 10% when I know by law they are capped at 6% but usually between 3−5%, the price he quoted me were 10k off from what was written on the paper he was supposedly «reading from”– yes I can read upside down, imagine that! I can only assume they intended to pad the bill to make up that extra 4−6%. One guy said there’s no PMI or closing costs while the itemized sample bill showed there are. They will refuse to give you a copy of anything preferring to just give you the «fine print» orally so you get the sense that they think you are a common fool and they’re setting you up for a bait and switch. I questioned the manager a conflicting «included in the price» quote that a salesperson told me vs what their website said in writing in front of the salesperson who said it and she shook her head «no I didn’t say that.» Unnerving feeling when you walk away and realize you almost dropped 200k with someone who just lied to your face and now her boss’.
Having been to 4 out of 5 J&M lots I’ve met quite a few office managers and salespeople. They all tried to steal the sale/​commission from the other giving me their cards and telling me that if I like a model at another location I can still buy it through them, that the other salesperson doesn’t know what they’re talking about or is «new and green» so they warn me I’m better off working with someone else. I have received completely conflicting information from 4 different people working for the same company. Again, its sales so I don’t expect boyscout honor but it didn’t inspire confidence.
I was conflicted on rather or not I would do business with J &M for the 2 homes my family planned to purchase so I came on Unilocal to see what others experienced… after reading the below review I see that my gut feeling was probably right on the money since his experience was less than impressive after they made the sale. Thank you for that review Fred M!
Nobody really expects salespeople to be particularly moral or scrupulous but the level of deceit I sense here makes the hair on my arms stand up. Here’s a tip people… if somebody tells you how honest they & their company are as part of their sales pitch to gain your trust then turns around & tells you how they will trick the lender/​bank into getting you something that you may not qualify for, it clearly shows they have no ethics and are perfectly willing to manipulate. Sounds good until you realize if they do this to their «friend» broker or contractor they’ll do it to you without thinking twice. But don’t feel bad J or M… I feel this way with most salespeople. Fool me once, shame on you. Fool me twice… won’t happen.
Why did they get 2 stars instead of 1? Because the homes are perfectly factory standard and the aesthetics blow old school «mobile homes» out the water any day of the week. If you have the cash to buy one outright– even from J &M, by all means do it! You hold all the cards when you don’t need their help financing or negotiating the price down to your budget. As in any buying situation when they see your cash– AKA: their commission– about to walk out the door they will likely work with you.

Listed and sold my manufactured home through J and M. Overall, the experience was Ok. Communication from the agent could definitely have been better and the commission was a little steep. However, they did sell my house 3 months after it being listed, took care of all the financing and paperwork for the buyers, and I pocketed a little cash in the process.