Midwest Animal Hospital

IMPORTANT PLEASE READ!!! Brought my dog here a while back because it was a Sunday and my vet wasn’t open. I was told my dog broke its leg. I paid my bill left with my dog casted up. I went to my normal vet for a follow up and showed them the X-​rays from Midwest. I was told my dogs leg wasn’t broken and didn’t need a cast. So Midwest told me that just to suck more money out of my wallet! A friend brought her dog there for surgery and got her dog back with the WRONG SURGERY PERFORMED! An ex-​employee told me personally the owner is money hungry and doesn’t care about the animals. Rescue dogs are brought there and will never find a forever home (I won’t go there on Unilocal but I hope the owner knows the word is out). It’s sad that he is still in business continually screwing people over and taking in money any way he can and pets are sent home without proper treatment every day!

This place is great! Everyone is very nice. They take you pet in rite away. They also care about your animals… My dog was very sick and I had tried to take him to a place that was close by me (didn’t want to drive far with a very sick dog in my car plus I was super worried) well… They were to busy to take my dog. Went to another place they were busy told me to come back 4 hrs later! So finally!!! After now driving in the car for an hr with my dog, sick. Found this place took my dog rite away, very caring, they also called a couple days in a row to check on him. They actually gave a sh*t! So 5 stars!

I took both of my puppies here for their first checkup. They were very informative and the staff was great. They were very kind and immediately gave me a room for my tiny chihuahuas since there were several larger dogs around that were showing interest in trying to play with them. The doctor was also great with the dogs and gave me the medication I needed for them. I was in and out in record time, which I did not expect for a walk-​in clinic!
The facilities are also great and very clean.

I only go here because my partner likes this place because it’s conviniently closer to home. The staff I encountered lacked hospitality & social skills. They aren’t really good at checking you in. I had two not so welcoming check ins as I brought my pup in for a neuter. I first had one unfriendly girl who looked like she just walked off an episode of «orange is the new black» with tattoos everywhere, who wasn’t so friendly or knowledgeable, for the prices this place charges they should have a champagne bar while you wait. The second time i came to pick my pup up I walked right up to a counter only to be standing for a while until anyone could say «hello can I help you». If your busy always acknowledge a customer by at least saying «I’ll be with you shortly» something. I paid $ 250 for a doggy neuter because of a few add ons that should have been included. This place is banking big bucks & it’s not really clean. Go somewhere else, save some money. Btw, one of the young female vets here gave my pup the wrong vaccination in his early weeks & still charged me! Shame on me for going back but I thought I was getting a discounted price because of the previous vaccinations my pup got. They got me!!!

I really wish there was a way to give negative stars. I love the facility and the Drs. And even the manager Denise. But Ann in grooming absolutely ruined my Shih Tzu’s coat and shaved her bare. My dog went in and we were aware that she was matted and was told «she needed to be short on the legs and under neath.“she took it upon herself to shave my whole dog. absolutely horrible. Shave and short are two opposites. We will never be back for the grooming ever.

Very professional. Will always come back topnotch service. Midwest Animal Clinic is the best. Dr. Settle is the Best.

I cannot say enough about the entire staff at Midwest Animal Hospital especially Dr. Settle. Our cat went through a six month battle with cancer and they did everything they could to keep her comfortable and her suffering to a minimum through it all. Dr Settle even came out to our home so she could remain in the comfort of her own home. We are forever grateful for their professionalism, care and compassion.

They have a nice updated facility and offer a lot of services and that’s about the only positive thing I can say about coming here. We were referred from Naws when my dog needed surgery they couldn’t do there, and like I’ve read and can confirm from many other reviews, all of a sudden when you are checking out you see a list of charges for services you didn’t ask for. Every time coming here we have to explicitly tell them not to add on any additional charges than what we asked for because if we don’t they add in anything they can to get that bill to go up. I’m writing this review as I’m going past a full hour of waiting to see a doctor for a follow up procedure I asked to schedule an appointment for but was told it’s walk in only. And on checkout you have a ⁵⁰⁄₅₀ chance of getting a nurse who’s even somewhat polite, a few of the younger girls are pleasant and that’s about it. I’ll be very pleased when we leave today knowing we won’t have to come back.

Karen S.
08/​04/​2015
Edit
Been taking my dog there for 2−½ yrs. for check ups. Check ups are good, but if your dog is sick, I do not recommend them. It appears that they only care about the money. $ 358 for visit, blood work, x-​rays, & medicine that we don’t even know he needs. And Dr. Lucas says upon reading x-​rays, «He may have an enlarged heart, but can’t say for sure because he wouldn’t lay right!» Over 24 hours and two phone calls later, we still don’t have the results of blood test. Nothing but a money making operation. They could care less about your pets health.

I live by Midway Airport and I drive all the way to Mokena for the vets here. I know my dog is safe when I board him here as well. I have nothing to worry about coming here, everyone is fantastic!

We took our dog in today for a blood test and the vet who handled him did so very well! We have an aggressive and very nervous dog and we left very relieved. We put two muzzles on him and it did take a bit of a hassle, but once on, he was restrained. The vet called in a man to take him back and he did whine and bark but we knew it had to be done with restraint because someone would’ve gotten bit otherwise. We are taking him back for an overdue neutering procedure. This time he’ll be put under but we love how they worked with him as best as they could. Hopefully he gets better with people, but for now the muzzle and sedatives are required. Unfortunately the pills didn’t work with his adrenaline rush. Prices aren’t the worst either compared to others. We got a neutering certificate from P.A.W.S too to help!

I brought my cat into this place after having my animals there multiple times and their veterinarians was so ill equipped with education that she did not know what F IP was the symptoms of FIP and when I found out from another veterinarian in Joliet my cat died the vet in Joliet instantly knew when my cat walk through the door that it probably is FIP and I was shocked to see how fast that veterinarian just by looking at my animal could tell me that but the other veterinarians at this place couldn’t tell me simply because the veterinarian did not know the symptoms of FIP. FIP is kitty cancer if the veterinarian would have been educated a little more on things like FIP I think I could have saved my cat sooner than later because I brought my cat to Midwest Animal Hospital before I brought her anywhere else thinking that the reliability would have been okay I was gratefully wrong please tell your veterinarian about FIP because at this place I highly doubt they know anything about it

I was very disappointed in this animal hospital. I was told when I brought my puppy in that if I completed my puppy shots there, we would recieve a free neuter. This is true but there are a ton of hidden charges that they don’t tell you which ends up costing more than just bring your dog to a shelter. Everyone we went in for the puppy shots, more were added from the original list given to us and they needed to be done in order to get the nueter. We were invested in this place so we continued until the shots were all finished. Then we bring him in for the «free» neuter and we end up paying over 200 for hidden fees never mentioned when we first brought him in. Will never be bringing him here again.

I came here with my Mom when she brought her cats in and her credit card wasn’t working so she used mine. I have no affiliation with this hospital but about a week later I received an unsolicited email from the animal hospital «welcoming» me to the family. Obviously their privacy practices are shady and they got my personal information from my credit card company?
Also, I was sitting in the waiting room and an older gentleman was clearly upset. He was telling us that his dog got neutered here and they let his dog run around after the surgery and she died the day before. He was here to pick up her remains. So sad!

Quick service, easy check in process, they offer lots of services and it’s a beautiful facility. I do miss the more personal relationship with doctors and staff that I’ve had at other very offices, however they’re very professional and the ability to drop in at any time without needing an appointment is very appreciated.

The docs are great, but the staff are getting less and less caring. I started taking my pup in 2010, and over the years the vibe has gotten much colder. They also have a tendency to charge an outrageous amount for a «consultation,» which should really be disclosed prior to services being performed. Not quite sure what the «consultation» is when I’m stating the problem and the doc just gives a prescription (existing issue, no discovery or diagnosis need). I may be looking for a new vet soon!

This review is so overdue! When I was leaving on a 2-​week trip to Europe last fall, I called around to a bunch of different vets that would board my kitty. It is super complicated for her – she got diagnosed with cancer and was on special meds that required special handling with gloves on as it could be toxic to some such as elderly and pregnant folks. I settled on the Animal Medical Center on LaGrange after explaining my situation to many vets. AMC seemed best. The day of my flight to Stockholm, I went early when they opened to drop off kitty and then have enough time to get to the airport. When I brought her to AMC, after keeping me waiting for nearly 30 mins, they informed me that they couldn’t take my girl for boarding because there were young children or pregnant volunteers who sometimes come in to take care of the boarded animals and they didn’t want to take the risk. The blood felt it drained right out of me and my heart hit the ground. My flight was leaving in 6 hours and what in the world was I going to do?!? I then alternated between having an anxiety attack and desperation and was about to have a good cry and give up. I was pretty mad that AMC would tell me that it was ok over the phone but then I got there they refused to board my kitty.
Luckily AMC didn’t completely fail me. They called the Midwest Animal Hospital as they had a hunch that they were more experienced with cancer patients thank goodness. So I wasn’t left in a lurch after all. I swiftly drove over there in record time and then chatted with the team at Midwest Animal Hospital. Immediately they introduced me to the local doctor who confirmed that it would be fine to board Shoopy and that they were very comfortable and familiar with the chemotherapy meds, familiar with mast cell tumor patients, and didn’t treat her like a sickly animal. I felt like they really took care of me and my fears and anxiety, and best of all, took excellent care of Shoopy. I wasn’t too far behind schedule to get to the airport on time, and I left with peace knowing that she was safely boarded. It was such a relief.
About the actual boarding, they originally placed her in the same room with the other boarded cats and dogs so she could be near the team, but I knew that was stressful for her with all the noise and commotion and barking. So, about 2 days into my trip I asked them if they could move her into the cat condos instead so she’d have more isolation. They immediately agreed and made that happen. Every single day the staff would send a picture and an update about kitty which was so kind. I could see in all the pictures that Shoopy was pretty happy and cuddled up with the toys I left. She also was eating all her food and going to the bathroom. I had a great vacation and was totally stress-​free knowing she was in the hands of MAH. Too bad I don’t live in the area anymore but if I did I would definitely bring her here. It’s a top-​rate vet clinic!

I love Midwest Animal Hospital! My dogs mainly see Dr. Coyne and Dr. Woodside. They are both great and have always been very professional and on numerous occasions, gone out of their way to help me or my dogs. I highly recommend any of Dr. Coyne’s facilities. I trust him and his staff completely with the loves of my life!

I had the displeasure of speaking with Dr. Lisa Woodside last week when my dog was very, very ill. Never has someone’s condescendence and complete lack of empathy continued to bother me for over a week quite like Dr. Woodside’s.
My dog ended up at Midwest Animal Hospital after he had been sick for a few days and needed an ultrasound, as my vet in the city doesn’t have ultrasound capabilities. Due to my lack of transportation, my mom volunteered to take him in to Midwest.
Following my dog’s examination, I spoke with Dr. Woodside over the phone about his prognosis, and, unless I was unlucky enough to catch her on literally the worst day of her life, there’s absolutely no excuse for the manner in which she spoke to me. Understandably, I had a slew of questions that may seem dumb to a veterinarian, but from the get-​go, she was dismissive and condescending. I initially brushed it off because it was 8 p.m., the end of the week, and she was probably exhausted… But no, it got worse. After each question I asked, she sighed — deeply and very audibly into the telephone — as if each word that came out of my mouth was laborious for her to listen to.
My breaking point:
Me: «What are his current symptoms?»
Dr. Woodside: «Along with the symptoms noted by your vet yesterday, his cranial abdomen is painful.»
Me (realizing that was a symptom that hadn’t been previously noted, and that she had phrased it in a strange way): «Oh, I wonder if that’s new. What exactly do you mean painful?»
Dr. Woodside: «YOU KNOW, PAINFUL. LIKE IT CAUSES HIM PAIN. PAIN. FUL. PAINFUL. IT HURTS HIM. PAINFUL.»
I’m fairly certain there was a 10 – 15 second silence after her response, as I was just that speechless.
I’ve been to a good amount of vets. I have a genuine interest in all aspects of dogs and veterinary medicine, and have even worked in a veterinary clinic. Beyond that, I’ve worked at daycare and training facilities, volunteered at shelters, and even participate in canine sports with my dogs; dealing with unpleasant /​crazy /​rude /​ignorant /​ill-​mannered individuals in the dog world is nothing new to me, and I’m not just a fragile, misinformed, and overbearing dog owner who’s sad she got yelled at.
Dr. Woodside made a tough situation monumentally more difficult. I really, truly, hope I caught her at a bad moment, and her general disposition is not as appalling as it was during our conversation.
I’d like to add that my experience at Midwest is not an indication of the quality of care at their partner clinics — namely Animal Care Center in the West Loop of downtown Chicago. A few months ago, a doctor at ACC was able to properly diagnose my dog with something that two other vets had previously missed. She was knowledgeable (obviously) and kind. Something that no longer seems to be commonplace in veterinary medicine.

My 5yr old 45lb dog Mika… tore her CCL
My wife and I researched the many different procedures that are available, and we spoke with over 10 different veterinarian surgeons.
The first surgeon we went to go see wanted to do TPLO surgery on Mika that day, this was not the procedure I felt most comfortable and was going to cost $ 4,800!
A friend of ours recommended Dr. Webb, after speaking with her we felt good about the cost. Also, Dr. Webb performed the type of extra-​capsuar procedure that we wanted to have done.
It has been about 2 months since surgery and we have had great support by Dr. Webb «post-​surgery»… and Mika is doing great!
***I defiantly recommend Dr. Webb and we appreciate her fixing my dog!