Ace Hardware

Solid selection and intelligent customer service. Only issue is it’s a little pricey. But if you don’t want to make the trip to Home Depot or Wal Mart to save a few bucks, this place is convenient.

Came in 8 months pregnant carrying a 1 year old baby in my arms and they refused to return a $ 4.00 item I purchased at another Ace Hardware store a few days earlier though I had a receipt. Nowhere on the the receipt does it say I can’t return it at a different Ace Hardware store nor was I told that when I purchased the item. If you want to be an independent hardware store, then you shouldn’t carry a national name. Manager refused to do anything and was very unsympathetic. Last time I ever purchase anything from Ace (it was my local store). Home Depot and Lowes it is — all over $ 4.00, I hope it was worth losing my business Ace Hardware.

I like this store. It is larger than the average area store and carries more things. They have been very helpful to me when I have visited. it is easy to park here, and very convenient to the other local businesses you may want to visit.

Staff were not helpful, did not find what I needed.

It has taken a while for me to figure out whether I should change my review or not, but here it is.
Service. Yup, that can make or break a place for me. Usually here we get outstanding service but on one specific occasion we got a really awful attitude from one of the employees, it was just terrible. I was shocked at how bad it was, but not surprised since his general demeanor is always pretty gruff, helpful but with a gruff attitude as if it was a bother. What prompted my change in review was the fact that he was named «Best Retail Service» (or something similar) in our local College Park paper. Voted actually. WHAT? Really?
He accused us of not having purchased an item there (it was in an unopened ACE brand packaging) in front of the whole store. All we wanted was to exchange it since we had purchased the wrong size. His exact quote after denying us the exchange was «How am I supposed to know that you got it here? There are 150 ACE Hardware Stores in the area»… 150? Really now? We had walked right in and went straight to the cashier to ask to exchange FOR THE SAME product, different size. Either way it was an ACE product, it was unopened, we had just walked in and went straight to him… we HAD purchased it there.
One of the times we were charged $ 22 for two packs of sand paper, when in fact I had two SHEETS. We were surprised at how much it was but had a ton of other things, so I checked the receipt as we left, I noticed the price and went back in immediately, mistakes are mistakes, we are all human and the cashier was super embarrassed (it wasn’t him, someone else) and we still had no issue with it and actually kept on saying that it was no biggie. We told the cashier not to worry, it was all cool, and then the next week we get treated like that?
He was quite rude and being honest people we won’t return to a store where someone is going to treat us so rudely, even though everyone else is SUPER nice and really sweet. As for those local votes, I don’t recall getting a chance to do so, so I figure it was friends and family members who live in the area.
This place doesn’t get one star because of everyone else — they are cool, but this place lost my business because of him.

2013 resolution: hit up the small stores as much as possible, not the big boxes. This Ace Hardware is pretty convenient to the downtown area and has parking around back. I’ve made several trips, usually in search of the one small thing I need to finish a project (feet for furniture, an assortment of nails, scraping tools for removing thinset plaster — the latter for which I required advice and found everyone to be very friendly and helpful) and they’ve always had what I need. Pricing is competitive too. A great neighborhood hardware store!

The College Park Ace is a great place. The staff is friendly and always there to help you find what you are looking for and offer a suggestion on how to make a project easier. I am often surprised that even though its a small store they always seem to have what I am looking for. I also love how they have propane refilling onsite which has come in handy on more than one occasion with steaks on the grill and no gas in the tank, the price is also better than doing a tank exchange at other places. They also stock an excellent selection of home air conditioner filters in numerous sizes.

I always have a positive experience whenever I go here. Ace Hardware is competitive with Home Depot and knocks its socks off when it comes to customer service. An invaluable asset to College Park!

I have shopped here may times and have found them exceptional in helping me find solutions that are outside the box. I have turned a bird feeder into a mailbox, turned several shepherd’s hooks into a yard fence and they have helped me find a drill bit that will go through concrete walls! They are always friendly & helpful. You get what you pay for.

I just thought I’d write a quick review of this store since I was recently a customer here. I am assuming most of the Ace stores are similar, and it’s not likely that there’s anything about this one that sets it apart from the others, but it’s also an adequate and, as far as I can tell, well-​laid-​out store. I was able to quickly find what I was looking for — an ice cooler — in here and with no problems whatsoever. I bought a sturdy Playmate ice cooler that looks like it’s going to last a long time and cost only $ 20, or maybe slightly more.
The store is in a convenient location on Edgewater Dr. and in between Princeton and Par sts.
Not sure I’ll ever make it back in here unless a stop in is necessary due to a required fix at home or if something random (i.e. an ice cooler!) is needed, but the store is here and should be able to fill any needs you might have if you stop by for a similar reason or reasons.