AT&T

Horrible customer service, I was signed up for a service I never agreed to the employee used all my information with a made up social security number! Absolutely hate this place

The worst customer service ever! I am so surprised by my experience today that I have to leave the first public review I have ever given. First let me say I have been with AT&T for over 20 years and have probably updated my phone 10 times without a problem… I went into this store today to upgrade my phone. I was shocked to hear that even after showing my drivers license with the same address as my account and having my phone with me that they would not be able to help me because my name was James on my drivers license and the name on my account was Jim… Furthermore in a world where AT&T begs me almost weekly to go to a paperless bill that I would have to drive home and bring back the very paper bill they want me to eliminate… I have never in my life heard anything so stupid and less customer friendly … They could have asked me to sign onto my account in the store to validate myself, asked for my SSN anything else besides letting me leave the store empty handed. This was a manager decision and something that only leaves me to think management does not care about the customer… I went home and ordered my new phone online within the hour but now have to wait for a phone to be mailed to me… Jim vs James ??? It wasn’t Frank vs Jeff… Could you get a more common abbreviation of a formal name? James — Jim 20 year customer… I would never take my hard earned money to this store, they don’t want to be bothered by customers… No wonder it was empty… You would think people that work in the brick and mortar stores would want more sales to ensure their jobs long term… Online might just be the way to go after all… Can’t wait to hear what the corporate ATT folks think of the customer care the stores are giving…