H&R Block

Back story: I had my taxes done a few weeks ago and responded to an email from H&R Block to share a review of my experience. I did not have a positive experience and wrote the following:
«Would Never Do it Again
I went in to have my taxes done at H&R Block because I bought a house in 2013 and wanted to make sure I completed my taxes correctly. I had used the H&R Block online system the past two years & was satisfied with it.
The gentleman who helped me was pleasant & professional, but he had to look just about everything up, had to ask a colleague for several answers, didn’t know how to deduct my mortgage points (and didn’t), had trouble with the HSA form, didn’t ask me if I had had a theft in the past year (I had — turns out it’s a line item and deductible — found THAT out from my Mother) and didn’t write off the preparer’s fees (again, had to find out you could do that from my Mom).
Even though I had 7 months of mortgage interest and various fees to add to this year’s taxes, my refund was only about $ 400 more than last year and I had to pay $ 235 for the service. In my opinion, paying 25% of your total refund in preparation fees to someone who I do not believe got me the maximum refund was a waste of my time and money.
For this reason, I will not go back next year nor would I ever refer anyone to H&R Block for tax preparation services.
On an unrelated note, your survey form is created incorrectly. One star is strongly disagree, 2 is noted as agree, 3 neutral, 4 is agree again…»
Today I got notice that my review was rejected for «not meeting guidelines» the link to the guidelines page led to an error.
This says to me that not only did this particular H&R Block not meet any of my expectations, but that they also do not care about improving customer experiences. In my opinion, you should get your taxes done elsewhere.