Neighbors Moving & Storage

Real class act. I’m being sarcastic.
Helpful and insightful for the weeks prior to the actual move. Once booked, it was another story.
We were booked to move on the 30^th of last month. Fine.
We called on the 29^th to find out what time they would come the next day. Oops. We haven’t found a truck for the area. Maybe on the 31^st.
We were asurred that the movers would come on the 31^st and we should not worry.
On the morning of the 31^st, oops no movers… maybe on the first. But wait. our lease is done on the 31^st and we have to move. Sorry. maybe the 1^st.
We called the «head» of long distance services.
HE: (annoyed at my inquiry) Sorry sir, we don’t have any trucks in Philadelphia.
ME: Um. we’re in Pittsburgh.
HE: Fine! We don’t have anything in Pennsylvania
He promptly hung up on me.
Long story short, we had to cancel our contract. God knows if we see our deposit. We had to book a Uhaul that day and rush our whole apartment in a span of five hours.
Thanks Neighbors. Expect a call from the Better Business Bureau.

This company is ABSOLUTELY TERRIBLE. When I first contacted the company for the initial booking process, the representatives were extremely helpful and informative — but as soon as they officially book your move you literally NEVER hear from this company again. I was told I would hear from the dispatcher the day before my move to confirm all of the details — never received a call. Already having a bad feeling about my move, I had an instinct that the actual moving day wouldn’t go smoothly. The day of my move was an absolute nightmare. When they were already two hours late, I was sent on a wild goose chase just to be put in contact with an actual person. I was then contacted by Cody, the «dispatcher,» who told me they were going to be arriving around 3pm, four hours after my scheduled move time. I then waited around, only to call him back and be told the time would be pushed back, again. This process went on for the entire day. In total, I waited for over seven hours for the movers to arrive, which they never did, which then forced me to cancel my move with Neighbors. I have made multiple moves and NEVER have I ever dealt with a company that conducted business the way these people do. I would never use this company in a future move of mine, nor would I even refer my worst enemy to use their services. You are by far the worst «Neighbors» I have ever had. Thanks for absolutely nothing.