Publix

I was very disappointed when I went into this Publix. I usually have a great experience when I go that’s why I am a frequent shopper there. However, I went to the pharmacy to pick up my prescription and I got there two minutes after they were closed. The pharmacist there was extremely rude to me and wouldn’t give me my prescription. I asked him very nicely and he just shrugged his shoulders, rolled his eyes and ignored me. What if I had desperately needed that medication? I understand that they have hours of operations, but they had just closed and he was standing in the pick up area.

Came here on a busy new years eve evening, all the lines were long but that’s expected. The deli was chaotic and the lady behind the rotisserie was yelling out for help, possibly a new member. Aside from that, I was politely greeted by a gentleman behind the deli through the midst of the chaos.
I ordered a whole publix turkey sub on white bread along with a half publix turkey on white as well. (my normal order is their italian sub on white). If you like chipotle sauce, you will love publix’s version as it is one of the best I’ve ever had! My subs were tasty as i could always remember. The bread had a nice crisp on the outside and soft on the inside, just how I like it!
He ended up charging me for Boar’s head instead of the regular, but that’s okay. I understand it can be highly stressful on nights like these. Publix has always been great with their customer service. I’ve never had a problem here.
Some things for you to know if you’ve never been here: If you are unsatisfied with any of your purchases, you can bring it right back and they will gladly refund or exchange it for you. (Yes, even if you bought pork chops, fried them up, and then realized they had a funny taste)
I will gladly recommend this publix and mostly any publix to any one of my friends.

was just witness to one of the most professional customer service encounters ive ever see, and i work in hospitality. at the deli, a very rude and irrate woman was throwing a fit because the employee, precious, would not give her free boars head products with her generic sub. precious did everything she could to accommodate the customers requests within her abilities without breaking the rules, to every rude remark and criticism with grace and moved like nothing happened. the rest of the staff was quick and courteous.

My favorite place to shop for groceries! Always clean and everyone is always kind and knowledgeable! Love the great deals too!!!

Although I do love this location and it is close to my home, I do have to say they do not always have everything on my list. This can be frustrating meaning another trip to the supermarket at a different location. Regardless of this, their produce is always fresh with a variety of options. Their stuff is great and friendly. And of course, my very favorite, Is there a relationship with the Devereux of Florida during the holidays. This allows the community to get together to do something for the greater good of our people.

Come here often for groceries and publix subs. The store itself is stocked and clean. No complaints, it keeps up with publix standards.
Where things go down hill is the deli service.
— that moment when the publix employee grunts at you and starts shoddily throwing ingredients on your sub and you think to yourself «I don’t want this crappy sub!». Don’t know if they need to pay employees more for them to care but at least subway sandwich artists greet me and thank me for coming.
All that being said, they’re publix subs and I’m addicted so I keep going back for more abuse.

It’s a supermarket so I do not ask for much. What I do ask for is friendly service when I have to deal with a counter service such as the deli or hot food counter.
When you have a supermarket that offers «fresh» hot rotisserie chicken there is no excuse or reason why when your store does not close until 10pm, when a customer comes in around 8:45pm and asks for a chicken they should not be told «we ran out hours ago, we have chilled one»
Very frustrated!

This is the best Publix EVER. I love how it’s almost hidden therefore never too crowded. The subs are amazing, their sushi is great, and the customer service is by far the best. Every single employee greats you with a «hello» or «can I help you with anything?» The fact that they accept competitor’s coupons is a bonus!

OMG I craved a public sub for damn near two years. It was so delicious and everything that I remembered it was. Being out in San Diego where the grocery store sandwich is two slices of bread. WTF if I wanted a sandwich between two slices of bread I would make one at home. Eating a Publix sub is like eating a piece of heaven! I could have sworn angels played trumpets when I took the first bite.

I will be the first person to say I love Publix. Normally everyone is nice and extremely helpful to me being in a wheelchair. Last night was awful. I went to this location because I needed to pick up a birthday cake. I’ve only been to this store twice and I will probably only go there again because I HAVE to. I went to the bakery to get my cake, checked it out and it was fine. Then they go to hand it to me and I just stare at them. Shall I carry it on my head like i’m in some african tribe? It wasn’t even like a jolt of realization came to her that maybe I need someone to take this cake to the front because I can’t wheel and hold a cake at the same time. I still had other things to do so I asked her if she could hold onto it while I grabbed someone to help me. I didn’t want to take her away from the dept since she was the only one back there and she never offered.
After getting the cake to the car, I went back in to use the rest room. That. Was. Awful. In our local Publix in Altamonte there is a big stall with enough room to fit a sink and a baby change table. I like that because at least i know it’s big enough to fit my wheelchair. This was not the case here. I had just enough room to shut the door, and I had to squeeze past my wheelchair to the toilet. I cut my leg on my wheelchair because I had no room to move and when I went to complain to the front service desk all I got in response was «Oh. Sorry about that» while he continued helping other guests. In any other Publix, if you hurt yourself on their property they at least give you a heartfelt apology. At least now I know I need to plan ahead for bathroom trips.

So, I used to work and live right down the road and would shop here often. Most of the staff is super friendly, but the constant downside is their deli staff. Every time I’d order a sub, I’d get the grumpy woman with the voice that sounds like she just smoked 20 cigarettes at once followed by a few swigs of Jack. No matter what I ordered, she would growl «I gotta cut the meat!» and storm off. At first I shrugged it off, but after the 50^th time I wanted to shout «You work in a motherfucking deli! Of course you have to cut meat!» Another time I stood in line with 5 other people as 7, yes SEVEN deli workers chatted amongst themselves with their backs to us. Finally, the jerky guy with the 70’s porn star mustache turned around to see the crowd of us. Oh good, he’s going to help. Nope! He chuckled, made a joke about the line and told his co-​workers he was going on break! Then, get this, the asshole went on break!
Well, that was quite awhile ago so I hoped things had changed and stopped in recently to grab a sub. At the deli counter I stood in line and spotted a picture of their sub of the week, it looked delicious plus it was $ 1 off, so when it was my turn I told the zombie behind the counter I would like the sub of the week. «What’s the sub of the week?!» she asked
I pointed to the sign and she said «What the… nobody told me about any sub of the week… what’s on it?» I assumed she was asking me what I wanted on my sub so I told her I’d take it exactly as it was advertised on the sign. «no», my frustrated deli clerk said, «I’m asking you what is on the sign, we ain’t gut no sign» Ok, I know it may burn about 2 calories for her to reach the 18 inches and turn the sign to read it for herself, but really, she should have done it anyway. Instead, like a moron, I began to read the ingredients to her. Clearly this was a bad idea because she as soon as I began to read she turned her back and began to talk to he woman frying chicken about her weekend. I took this as a sign and just decided to go somewhere else.

Shopping is a pleasure here! The staff is so nice and courteous. I am in this Publix up to 3 times a week. I really can’t say anything bad.