Lowe’s Home Improvement

We shop at the Ormond Beach Lowes almost on a daily basis. We had to get a lot of supplies for remodeling our bathroom. Needed tile, flooring, grout, concrete, wainscot, 2×4’s and lots more. It was so hard to gather everything for my husband and I. A sales specialist named Steve came by and helped us with all of it. Had three huge carts. Took half the time. He brought everything up to the cash register, checked out and then loaded it in our truck. He was great.

This is my usual hardware store. From plumbing, electrical, gardening and even an alliance sometimes. The staff can be hit or miss regarding help. I usually like to wonder around for a bit but if I can not find something then I ask and they will tel you the i’ll location and even shelf sometime. If you are considering a big purchase look around for coupons for 10−20% off. They are out there. It is rare they do not have what I want but when they do Ace hardware or B&B bolts may be the next stop.

Garden center, long line, hot day, busiest day of the week. Two cashiers down because of equipment problems. I asked to speak to manager. Was not rude or loud. Told her she had a mess on her hands at the check out, she said she was working on it and I left to have mulch loaded in my SUV. After associate loaded mulch, did not have the common sense to close the back door. When I got out to close the door myself, someone came up to my door and said, «Get any satisfaction out of that manager lady?! Why don’t you go shop at Home Depot!» Customer service is atrocious, management does not care. This is it for me with Lowes. At least this one even though it is near my home.

Great service & selection. I do many of my own renovation projects and purchase a large amount of materials from this Lowes. The store is always well organized and clean. If you need help finding an item or need to special order something it is always an easy thing to do. The self check out area is always super quick and easy to check out of for smaller orders. This is a great Lowes and I have no complaints.

They had the items we wanted but the customer service was atrocious. We needed just to ask one question at the customer service desk and though there were two women working the desk neither one would even acknowledge our presence. If the had just said that they would be with us in a moment it would have been okay. Instead they actively ignored us! Management — you need to address this ASAP!

Considering that this is the closest home improvement store to my house I end up shopping here a lot. However, I don’t see some of the items that I am used to, at say Home Depot which I shopped at in Atlanta for years. I have to say the selection is not as extensive as Home Depot… lines tend to a bit long and you may have to wait as you are getting checked out. My father bought sod for the back yard last week, paid for it in advance and told them at the will call desk that we would be back to pick it up on Friday. Thursday afternoon received 5 calls saying the stuff was in and to come pick it up… Then when we got there on Friday the forklift loader couldn’t get it on the truck right kept saying it wouldn’t fit… yet we got it on when she finally listened… customer service seems to be a little lacking and it maybe because there is very little competition in ormond… if you want to go to home depot you have to drive another 10 miles out to Daytona… so you can see the dilemma.

Seems that the service has flip flopped. Seems near impossible to get help any more.

Thank God for the stop light in front of this Lowe’s otherwise you would never know it is here. It is positioned in such a way that you can’t see it from the road. The associates here know what they are talking about, but they aren’t always easy to find or the friendliest people to speak with. Hopefully this will change over time.