Kansas City Building Supply

Worst company I have ever dealt with. Very Unprofessional and are really a rip-​off.
I had to wait 3 weeks to get a custom door, and when I got the door it was the wrong size and damaged. I called and asked them to pickup the door and refund my money. They were quick with the pickup however gave me the run around on getting my money back.
Bill Coppers and Terry Woodridge very unprofessional and do not know what they are doing. I am really amazed how this company stay in business.

I am still trying to get my doors fixed they messed up. I drop them off a week before Thanksgiving. All they have to do is cut the hinges on three doors. It’s not like this is a big project. I call every week and they always tell me it’s going to be Monday or Tuesday the following week. I own the Locker Room in Blue Springs «Where you Get a Beer With Your Hair Cut «and I just don’t get how a business can be ran like this. I hope sometime in the near future I will get my doors and can move on but if they can not handle a small project how ask yourself can they handle a large project. If someone has questions please feel free to contact Michael at our business 816−228−6500. I will can show you pictures and invoices if you need verification.

Actually, we’d give them NO STARS for customer service. We spent $ 13,000 on Marvin windows and one door, which were installed in July 2014. Four months later, we still don’t have issues resolved and after four attempts to get these rectified: three emails and one phone call to our salesman, Terry, have been met with NO reply. Fortunately for Marvin Windows, you can buy them through at least 12 other dealers in Kansas City, which we would highly recommend. Our next step is to complain to Marvin directly.
B. Garrett

Very poor (non-​existent) customer service for the individual who goes in to purchase something. Maybe they provide good service to contractors, but not to individuals. Our saga of trying to get quotes and purchase a sliding door and front entry door took 6 months and multiple trips to their showroom to ask what was going on. Terrible experience, only made worthwhile by the low prices.