Taco Bell

My order was correct, the service was reasonably fast, and the dining area was clean, but the young man working the counter was only grudgingly accommodative.

Typical Taco Bell, which is better than atypical, because usually atypical is when something goes horribly, horribly awry.

I went to this Taco Bell location around midnight last night (a Sunday). After a very long, busy day and lots of driving, I’d just gotten back in town and wanted to grab a couple tacos so I could tide myself over until the next day and get some much-​needed sleep. This location is very close to my apartment so I stopped here on my way home. What a mistake.
I got what I *think* was a #10: two tacos, a cheesy gordita crunch, and a drink. I added, and paid for, tomatoes and sour cream on mg tacos as well. The Sierra Mist tasted great, but the cup it came in would collapse and leak under a newborn baby’s grip, so it was quite a mess for me. I let it go, I was just so tired and hungry, I wanted to nom and crash.
So I’m handed my food and the bag feels a *little* light, but after a quick squeeze around the bag, I can feel that there’s three items there, so I figure it’s fine.
I get home, change into something comfy, and sit down at my kitchen table to quickly eat before running my dishwasher, gathering laundry for the morning and hitting the sack. The first taco I pick up feels a little skinny, which makes sense because the only thing inside the taco shell was a little bit of meat and cheese. No lettuce. No tomatoes. No sour cream. Just a thin line of meat and a little cheese sprinkled on it.
I was pissed. Yeah, it would be annoying otherwise, but everything is 100 times worse when you’re tired and hungry, and I was. I very was.
I got gipped out of my included lettuce, and don’t even offer me a taco unless there’s vegetables involved. But on top of that, I *paid for* tomatoes and sour cream on my tacos, and that wasn’t there either. The cheesy gordita crunch was also barren.
Did I want to change clothes, leave my place, get back in my car, drive back to Taco Bell, and get a replacement meal, maybe? No way. I’m pooped. I shouldn’t have to go back. Who forgets lettuce, honestly. You put it on shit every day. It’s routine. It’s standard.
I called the location to not necessarily complain but hopefully talk to someone in charge who I could explain the situation to in hopes that they’d be like «Hmm, maybe we should put lettuce on things» and pass that message along. I’ve worked in food service plenty. I get it. It’s a shit job. But it *is* a service, and you’re paid to do that service quickly and correctly, and this was not a small mistake. This was like, if corporate saw you doing this, you’d get an uncomfortable and firm scolding about lettuce ethics and probably cause your boss to shit himself in panic over the lashing he would get afterward.
But when I called, no answer. The phone just rang and rang and rang forever. I hung up and tried again. Same thing. Five minutes later, I tried again. Same thing.
Luckily, I had some quasi-​new iceberg in my fridge so I used that to kinda make up for the lack. Hopefully I can take some online survey or something to make the right people aware of this awful customer service. Like I said I’ve worked more than I’d care to admit in the food service industry; it’s less than pleasant and I know how RUDE customers can be, but come on man. I was super nice, as I always am to food service folk, and you kinda just topped off my bad day with more badness with a stupid, negligent mistake.
Only rating 1 star because the gentleman in the drive thru window was very nice. If I could rate the food less, I would.

I ate lunch here today and thought it was unusually good for Taco Bell. So when I got back I wondered if anyone ever wrote reviews for Taco Bell… I see not many. I am here to give this one it’s props. Well executed generic mexican fast food lunch, clean, with pleasant people working there. What more could you ask? Well, maybe that a mexican pizza, order of volcano nachos, and a small drink not cost $ 8.99.