Jannas Salon & Spa

This place is the worst. I called to make an appointment at 1pm, they asked if I could do 1:30 instead. I said I can’t, but if you can’t take me I’ll come another day. They said don’t worry come at 1. Fast forward to my appointment, I arrive at 1 and they make me wait until 1:40!
Upon arrival they asked me what services I wanted and I pointed to an advertised special on the website. I was told that the advertised special must be a mistake. I told them they should honor it, which they reluctantly agreed to do.
Then the manicurist, three different times asked me if I was sure if I wanted a gel pedicure. I said yes, and asked why she kept asking to which she responded «it’s just a pain, but I’ll do it.»
My gel manicure is the worst I’ve ever gotten. Within days it was chipping and so uneven. It should easily last two weeks.
On top of that, the drama was over the top. There is one hairstylist who clearly runs the place and she kept talking poorly about other people. Then the receptionist arrived and it was clear that no one liked her and everyone was talking poorly about her. So unprofessional.
I just wanted a mani and a pedi and to relax. It was not relaxing at all. Run from this place!

So I was given a gift certificate from my team to check this place out and boy am I am glad I did. I have yet to experience the wonderful massages as of yet, but Rene did a great job on my manicure and pedicure as well as my eyebrows. Her technique for all three of these services yield great results. I got the basic manicure and a spa pedicure. With the spa pedicure, my feet were wrapped in hot towels and a plastic bag. My legs were massaged with a special salt scrub. My manicure was equally as great as Rene has magic hands.
This is definitely well worth the trip.

I bought two living socials for a 2 hour massage. I had one of the best massages of my life (and I have had many). Ask for Christian! He was excellent with the hot stones. If you are a prima donna and expect the Ritz Carlton, this is not the place for you. Janna is a hard-​working small business owner doing the best she can. So yes, the rooms are small. Yes there is background noise. Yes, you need to book appointments well in advance. But the price is unreal for a really phenomenal massage. The therapist I had (Christian) is talented enough to work in any high-​end spa. But I would never be able to afford that. So I am quite happy to support a small business and have an incredibly relaxing and therapeutic massage at a price that is just a steal. I bought three more massages before I left.

Don’t waste your money! Run don’t walk away from this place. The massage was terrible. The young man obviously had no idea what he was doing and left a bruise! Then in the middle of my massage he walked out twice! Then they changed massage therapist after about 45 minutes. So unprofessional. The sheets did not look clean. Very disappointed. I’ve had many massages in the past. This by far was the worst!

Just go here to get your hair done. If you like the chatter of the beauty salon and all the gossip that it brings, then this is the place for you. There are male and female stylists to help you look your best. You can pay with cash or credit and feel safe because there are cameras in the salon recording your every move. Stop and get a coffee from the Starbucks next door.

I bought the groupon back in May, they made me wait to schedule until August since they were booked which was fine. But then when my husband and I, who have been anticipating this since we’ve had a hectic couple months got there, they weren’t even open on time! We got there at 10:00AM and I called the day before to confirm our appts at 10 that morning and they said yes. 10:15AM comes around and the girl who is supposed to open the store still isn’t there, yet some woman who was standing outside saying she works there said the girl that was supposed to open will be there any minute and she still wasn’t even there at 10:15AM! The girl standing outside, whoever she was, was clearly rude, and my husband and I were offended for the fact that this was such an unprofessional atmosphere and overrall visit especially since we drove all the way up to Owings Mills from Columbia for a nice day of relaxation.
OH! And the REAL kicker, they even marked our groupons as used the week before when my husband and I were out of town in NYC with our family! NEVER GO HERE!!!

I have waited for a call back from the manager before posting this review but since my visit was four days ago, I think I have given them enough time. I have been to a variety of spas in the Baltimore area and this was the WORST experience I have ever had. My massage was scheduled for 9:45 so I arrived at 9:30 to complete paperwork. There was no receptionist and one of the stylists had to help me get started on paperwork. My massage therapist Anna arrived at 9:55 and seemed completely out of it. I am pretty sure she was wearing pajamas, she barely greeted me then took me back to the massage room which was located in the back of the hair salon. She then told me that she was going to Starbuck’s (a few stores down the shopping center) to grab a water and asked if I wanted one. She had me get undressed and when she returned she yanked the door open without even asking. At no point did she review my paperwork or ask me anything about my reason for visiting. During the massage, she used COLD stones for the foot treatment then had to leave the room to get more COLD stones for my back. At one point while she was worked on my back, I noticed that she kept slowing down and when I peeked over my shoulder and saw her drifting off while standing! I had one entire that was never even touched. Once I noticed the hour was up (we didn’t start until after 10 for a 9:45 appointment) I stated that I was late for an another appointment and left. I have never experienced such unprofessional behavior! I called and asked one of the stylist to help me convey this ridiculous encounter to the manager and was told that I would get a call back. That has never happened. I have also sent an email but there has been no response to it. I will be contacting Groupon in the morning to see if they can help me.
FYI I paid a $ 25 upcharge fee in ADVANCE because my Groupon had expired so they technically got paid TWICE!

Beware! I wish I had gotten the real masseuse instead of what I can only assume was the maintenance man who filled in when I went for a massage. The sheets were dirty and the massage started 20 minutes late. The masseuse (I believe was named Tim) promised me a refund when the attempted massage was stopped after 15 min. because the massage oil from a previous massage which was on the sheets was burning my skin. After waiting a week for the call from the owner for a refund, I had to follow up myself. The owner was sour and would refuse to listen or refund me. I had to file a complaint with the Better Business Bureau.

I bought 2 Groupons for 90 minute massages. Before I went to my appointment I saw a few reviews for this place and to be honest I got a bit concerned, however I can honestly say that I got the best massage I’ve ever had from Anna. I had knots under both shoulder blades that other people tried to get out and couldn’t. My knots get so bad my hands go numb, I can’t raise my arms over my head, and the pain is incredible. Before my massage was half over my hands had feeling, and Anna hadn’t made me cry trying to get them out. I can’t say enough good things about her.
The salon isn’t anything major. It’s a small place, with a few chairs but it’s clean. The room where I got the massage wasn’t big, but it was comfortable, clean, and properly maintained. Everyone I talked to was professional, friendly, and helpful. I would recommend Anna to anyone who wants or needs a massage, she’s great and a real sweetheart.
I’m so glad I go by the reviews people left. I will definitely be returning!!!

My review is only for a deal for a 2 hour massage with hot stones.
The place is a hair salon in a strip mall. It pretty much looked like I expected. It was clean and the staff I encountered seemed nice.
The massage room is small, but not uncomfortable to me. It was dimly lit and relaxing music was playing. You can still here some sounds from the salon, but I didn’t really find them to be distracting.
Anna was amazing! I am extremely tense and usually hate massages because they hurt, and I still don’t feel much better after. This was hands down the best massage I’ve ever had. I allowed her to use almost unbearable pressure because she was really getting at the right spots, and I wanted to feel better. She asked me a few times if I was okay with it. By the end, my muscles felt like butter.
I live an hour away, but I will absolutely drive back next time I need a great massage.

My gf used Groupon to get this massage deal $ 104 regular price was $ 36 which what it worth it not a really good deal specially the white lady by name of Paula working at front desk was extremely rude she must get fired! Seriously very rude!
The black lady masseuse by name of Christina she was amazing and really did give a great massage and Christina was really great and so friendly!

Purchased a deal on internet, this was the worse place for a massage! Non-​English speaking staff. The room was not relaxing for massage. It was not a relaxing massage. Save your money and go to a more qualified massage therapist. Other internet deals are much better and give a better massage.

I purchased a groupon for a 90 min. hot stone massage and peppermint foot treatment. Christina was more than amazing! She made me comfortable and did not rush my appoinment. She continuously asked me if the pressure was fine and did an amazing job of helping me to relax. I must say that at the end of the appointment I felt like a brand new woman. I would recommend Christina, and this salon to anyone that loves massages and is looking for a great masseuse. I plan to definitely visit again in the near future!

Don’t bother with this place. I used to go there to get my eyebrows waxed by an amazing lady who, unfortunately, has left the country. I was assured that the new girl was just as good.
I went by to get them done and when she finished, they looked fine. Not as nice as the old eyebrow waxer, but they looked fine. I go to pay and they have raised the price by 50%. I was annoyed and made a comment about it.
I dash out to run errands but happen to catch a closer look when I get home that night. I have two different eyebrow shapes. They are also not as clean as the old waxer would have done them. Lastly, the shape is somewhat tacky… like, the bottom arch is flat at the inner edge and then arches unnaturally to the outer edge. I look like I let my 13 y.o. cousin do them in the bathroom. So… I’ll discuss this with the manager who told me the new girl was «just as good» but in the meantime, it’s irreparable. I have no doubt that the other negative comments are legit, so yeah, don’t waste your time (or your money) with Janna’s.

I purchased three groupons for the 90 minute massage. Anna was fantastic! She really knows how to identify my problem areas and works them out. I have read the other reviews and I disagree with them. Yes, the room is in the back of a hair salon and at times, you can overhear people talking; however, I am always able to relax and enjoy the massage. Janna, the owner, truly cares about you as a client and wants to go above and beyond to ensure you are satisfied. I will be a frequent customer to Janna’s!

Worst costumer service I ever received! I didn’t not speak to one polite person on the phone. I was told there was no reason for me not be able to show up due to bad weather. I was also told they cashed my groupon because I didn’t show up when I called to cancel. I was told the manager would call me and let me know what could be done because my groups expired and they had nothing available! Which was a problem from the start. Was hung up on. They never returned any of my phone calls. Unbelievable! I called groupon to get my money back!

Calling this place a spa is a serious stretch. When I walked in and saw the room where j was going to get my massage all I wanted to do was run. There were questionable leopard sheets and a gross fuzzy and itchy blanket. There should never be a fuzzy blanket on a massage table! And the masseuse was outside smoking a cigarette when I got there, and her hair looked like it had not been washed or brushed in days. It took all of my self control to actually stay for the massage as the room smelled terrible as well. I will never be going back.

I bought a Living Social voucher and schedule my appointment. They called and left a message that I needed to reschedule. I reschedule my appointment and the night before they call to verify that I was going. I assure them I was. The day of the appointment they called and said they could not do it. Called Living Social and got my money back.

When I pulled up in my car I was ready to turn around and go home. I’m glad I didn’t.
From the outside it just looks like a hair salon in a strip shopping center. I bought a 90 minute massage including hot stones on Living Social. My masseuse was named Anna. She gave me a full 90 minutes of the best massage I’ve had in years. The down side is the place lacks ambiance. I could hear things going on outside the massage room. I would definitely go back and ask for Anna again… as long as I had a discount coupon.

I purchased a LivingSocial deal for a 2 hour massage. I usually get a full body massage few times a month and this was probably the worst massage I ever got. The lady who was giving me the massage didn’t speak English so she didn’t understand when I tried to explain to her my problem areas. I could also tell that she did not know what she was doing. She massaged my belly which was really strange. She didn’t use any pressure so I felt like all she was doing was just rubbing me for 2 hours. They use really cheap oil which made my back breakout. The room was not relaxing at all. You can hear everything from the room and the lighting was very bright. They also messed up on my appointment and double booked. Don’t waste your money here!