Best Buy

This is for Kino in the Customer Service dept. I have NEVER had such a pleasant experience returning an item before. He went above and beyond to help me with my return, once I do more research on what I need I WILL be returning here for future purchases and making the drive out here from my home town! Thank you again for your hospitality and AMAZING customer service! You need a promotion!

I had such great customer service in the Automobile department! Marcus assessed the issue with my dash board & price matched me with the best replacement deal to fix it and fixed it while I waited. So nice to not be haggled into buying full retail prices or buying things not necessary just because you’re a girl. Great customer service would highly recommend

Justin helped me upgrade my to my iPhone. He was patience explaining the great package I had available. I have bought all my appliances at Best Buy because if something goes wrong, they are there to help. Prices always the best because of the price match. It’s always my place to shop.

This is the worse customer service from a Best Buy I have ever had! The manager and associate who helped me and my friend were clueless to help us with my online order. I live four hours away and I ordered a gift for my friend. I was told for him to pick it up that I needed to change it to him, so I went online and did that. Then the associate said its processing and now my friend can’t pick it up. The new associate says what the manager told me to do was wrong and he would have just tooken my id number and given it to my friend. My friend and I spent thirty minutes trying to get this resolved and in the end it was a waste of time and my friend had to come back another day to pick it up. I used part of my best buy points to get this for my friend. When I originally ordered it for my friend it was there was no option to add a second pick up person. I am not sure If I will shop at my local best buy again, but I definitely do not recommend this store!

*** BEFORE YOU READ ANY FURTHER, THESE 5 STARS ARE FOR 2 PEOPLE AT THE BEST BUY LOCATION IF IT WAS NOT FOR ANGEL, AND JOSE M. THIS EVENINGS REVIEW WOULD HAVE BEEN 1 STAR ***
I’ll start off by saying in the last 3 years I have been to this location with the sole purpose of buying a new computer or having one repaired. I have purchased 3 computers from this location never an issue. Come in, see what you want slide your card and be on your merry way. These (2) previous purchases were just that way.
Now this is where it gets exciting. I purchased a Dell in August of 2015. Up until today I had brought it in for service because it kept getting the blue screen of death! Hard drive failures, wireless card failed, mouse doesn’t show up on screen countless problems! I have owned the computer for 6 months, 2 months of that it had been in Geek squad’s possession. I played by the rules, and kept giving them an attempt to fix it. Alas! No dice, they were unable to repair it. And after speaking with numerous people at the location I was told I was to deal with it. There was nothing that Best Buy could do because «if we exchanged it, we would be losing money» I’m sorry, you sold me a shotty product, now you need to stand behind it. Just the same if it was the other way around. I was told time and time again, nothing they can do and they would not issue a refund, 2 managers later, beyond frustrated and never wanting to shop at Best Buy again in my life and being out 575.82 on a pile of s**t paperweight was the best feeling in the world. This is where ***Jose M*** comes in, Jose is the Geek squad manager, he came up, calm, collected and could obviously see I was frustrated. (Without using the same approach numerous other employees there had done with the instantaneous NO… NO… NO… SORRY NOTHING WE CAN DO… NO… NO… NO…) He asked me what the issue was, he said calmly let me look into it, look at the records on the computer, looked at the pictures I had on my personal phone of the blue screen of death, and made the final decision to take the computer back. (Your probably thinking WHAT THE $$&@ how is that possible, it was that easy??)
Apparently Jose M. Is the only one in Best Buy that should be in a Managment position because he is the only one who in concerned with customer satisfaction, customer loyalty, and actually ensuring a customer is truly satisfied. When it comes to the ‘Nordstrom’s approach’ to customer service, Once again Jose M. You have this approach to customer service down!
Here is where Angel comes in, after not believing or wanting to talk to anyone who had told me no no no before, because they have no idea on how customer service works, or with the lack of trust I have with any combination of words that would come out of their mouth, based on the fact they were so quick to try to tell me no and get me back out the door. Angel was instructed to help me with issuing my refund, and then offered his assistance if I wanted to check out some new computers, to replace the defective one I had just returned. I took him up on this offer and he led me over ran me through all my options the best he could, he was very knowledgeable and I truly felt I could believe what he was telling me. He seemed interested in finding a computer that would fit my needs. In no way was I rushed or pressured into my purchase.
At the end of the day, the lesson here is (to the Best Buy employees) without the customer you have NO JOB. If you don’t want to do your job, which is helping the customer, you should look j ok working elsewhere where it doesn’t involve customer service. I have been in this industry 10 years. The customer is your job, not the product the sooner you realize that the farther you will get. You can sell coffee and have horrible customer service, and you won’t have return customers; you can have horrible coffee and have AMAZING customer service and people will come back time and time again, why? The experience. I hope you realize this.
If you can’t realize what the above is trying to say, remember this
Be like Jose and Angel, Jose and Angel care about the customer. Jose and Angel have earned my repeat business.
Best Buy, if in fact your policy’s are to say no no no. You need to figure something out, or look into that.
I walked in for a refund of 575.82
I walked out spending 1083.99
Your employees that insisted NO NO NO because you (Best Buy) would lose money, need to understand they almost lost another $ 508.17 because of their eagerness to say No no no!
In fact, the employees are the reason your losing money from shitty customer service… Do you see the pattern here?

I don’t come here often but when I do I receive great service. Yes, it can get crowded and very busy. But on my most recent visit service was great. I called in prior to my visit and the phone call was answered quickly and no long hold times. And my question was answered.
I specifically came here for a new cell phone. The employees working the At&T desk are great. They helped me promptly and were very efficient. I also needed additional help from the Samsung desk. Again, great service and very helpful. They answered my many questions and gave me great tips on using my new phone. They also offer workshops that teach you to use these fancy new phones. Oh and the best deal is I received a $ 250 Best Buy gift card with my phone purchase. This was a promotional offer and I happened to come here on the last day of this offer.
Best Buy price matches. If you find a better price shown them the ad. They will match that price.

Their prices across the board are not even competitive locally. However they do price match.

Found what I wanted here and got a match on price elsewhere. Lines were quick. Not always as pleased with Best Buys, but today was definely a good day! Did not know they sold electric razors, but sell a wide price range of Norelcos.

I suspect there is no pleasing me. In the past, while shopping at Best Buy, I’ve grown annoyed at all the blue shirted people asking if they can help me. Nope, the only thing I need help with is getting whatever it was I bought out to the car. I associate any purchase at a Best Buy as a major investment on my part to research the pros and cons, arrive at a decision, and march in determined to go home with whatever it was I researched.
This morning, I saw bunches of blue shirted people and not a single one of them offered any assistance. Surprisingly enough, I found this irritating. Alas, since I wasn’t shopping with my money, I browsed the laptops, found something decent, paid for it, and may have shot the yellow shirted fake security guy such a withering look, even he didn’t stop me to check the receipt on the way out. Twas the fastest $ 400 I’ve ever spent and may or may not be the reason I’ve had Billy Idol’s ditty, Rebel Yell, in my head ever since.

Tried to get a price match called in after finding it on their website to verify they had it in store and this employee answers with a rude tone I politely asked if they had this laptop in stock and less than a second went by when she said they did not have it in stock so I tell her I seen it was in stock and she didn’t bother checking availability

Sorry but you should not make customers wait on hold for 8 min and then pick up the phone and say please hold. I waited for another 6 min. I asked to speak to a manger and Carla said ok you will have to wait on hold for awhile. Customer service sucks.

I will never buy anything from this store ever again. The willingness to help only extends as far a to the point of purchase after that all u get is I don’t know’s. Personally waste of customer service desk they are no help.

I can surely see why this store only has two stars. The service is horrible. I purchased a stereo here and it was to be installed last Friday. I went in on Friday and was told my appointment wasn’t until the next day, however I was told a kit I needed wasn’t ordered. The associate state he would order and call me the next day. Its now Wednesday and no one has bothered to call me. I’ve called the store a total of 6 times and according to sales reps the department is always closed. They also apparently don’t check their voicemails as it is full and unable to leave messages.

I was in the market for a new laptop, did my research and found a Lenovo bundle deal and settled on the Oxnard Best Buy location as they said it was in stock there. Upon entering the store I went to the laptop area I was told they no longer had what I was looking for. I was directed to customer service.
This process took quite a while. Though in the end a young female associate walked up and said, «oh I know where that is» and withing just a minute or two I had my new laptop in my hands.
I was thrilled to see that not only did I get to purchase the computer, but that a Best Buy associate to it upon herself, and put forth added effort to help me. This itself it so rare now a days, but is fantastic when it does. (Don’t have her name right this minute, but I’ll update this post)
Thanks for helping me better my business Bust Buy!

I’ve stopped in here a number of times but was surprised last Saturday to find they’d changed their whole layout since last time I’d been in (granted, that had been some months prior). Anyway, I didn’t see any significant CD section so I asked at the front greeting station if they carried audio books. The friendly employees checked over their internal communcation system and said that no, they didn’t carry those in the store. Too bad :(Left without buying anything.

Normally I do not write reviews but this best buy location’s employees truly upset me. Multiple employees were extremely rude to me needlessly. One employee yelled at me very loudly in a very condescending manner. I left this store absolutely mortified by their behavior.

This review is for the cellular dept only.
These guys have the phones down to the number i even tried to toss out a trick question and they had the correct answer.
I have a personal Verizon Phone and a work Phone on AT&T.
I come here to get my phones and to get them set up as Best Buy is able and willing to transfer all of your data including the texts and other stuff that Verizon and AT&T no longer care enough to do you would be lucky to get their attention.
We have upgraded 2 Motorola phones to Samsung’s here now and they were able to move ALL my stuff over to the new phones. they even checked to see if I was on the best plan for my account.
they have a great selection of accessories too. I don’t know about any other Best Buy location but these guys are top notch. I will be back

I traveled about 10 miles to this location to pick up an online order because I did not have the time to survey the showroom. The staff was unreasonable and insisted that I have the exact credit card (my own) that I used for the order on me. Despite that I have my Driver’s License, AAA card, another credit card, a U.S. passport card, a photocopy of the credit card used, you would think it’s logical that someone would review all my ID’s to verify my identity. I’m not running home to get that credit card and then come back.
I didn’t enjoy the experience and cancelled my order. What a waste of my mileage and time.

I came here after not being helped by the useless agents at ATT which is located down the street!
i have a samsung galaxy s5 so I stopped by at the samsung shop asking if they could transfer all my data from my old phone to my new phone i just received in the mail. The manager behind the counter is absolutely wonderful and happy to help me without a problem. I just showed him my phones and 30min later all my data was transferred on to my new phone. The manager here is very helpful and friendly. i didnt need to bring a proof of purchase or anything additional. He made it an easy visit!
Thanks for your help dude!

My dad wanted to return his galaxy s5 which he bought a couple of weeks ago, it was within the return policy but he didn’t have the reciept or credit card he used on him. The rep gave him a hard time (didn’t seem like she was happy to be working today).
In the end he got a full refund for the phone and bought me a 5c. With the contract and upgrade I was in for in addition to the price match from Fry’s the phone totaled to $ 50. Not bad.
I would recommend coming here for the deals, not so much for the service.