Verizon

I made the 30 minute commute and passed two other Verizon stores in the process for the eloquent service that Memo provided. I came in to upgrade my phone and walked away with a smaller monthly phone bill and a two JBL Flip 3 speakers. Memo was very informative with the deals he would offer, no fine print no gimmicks. Just all around great honest service.

I’ve been a Costumer at this at this business for over 2 years and I love the customer service they give me, Adrian is a excellent employee, he is always patient and always gives me helpful information on my purchase. Thanks Verizon for having such helpful employees! :)

If I could give them a more negative review than one star I would. I went into the store and told the rep that I wanted to trade my phone in and have the exact contract that I had before. I also said that I did not want to upgrade and that I wanted the same monthly fee. The store rep gave me a tablet that I did ask for and led me to believe that it was a promotional item. I repeatedly told her that I did not want to pay extra fees and she assured me that my monthly payment would be the same. When my bill came I was charged an extra $ 22 and learned that this was for a two YEAR contract. I called the Oxnard store and spoke to the manager who refused to help me. If you go into this store, do not leave until you read all the fine print on your receipt and do not believe a word that the store reps say. I have never encountered such horrible customer service in my life. Shame on you Verizon. I will find another carrier and never use them again.

I went in today to change over my plan and get a new phone. Memo was the sweetest and most patient employee. We had a few issues with my old phone and transferring my photos (since I never set up my iCloud), but he helped me transfer everything I needed and was an absolute pleasure to do business with. I highly recommend going in and seeing him!

After visiting the Verizon store in the Target shopping center in Camarillo and being told I had to wait over an hour to just ask a simple question, I left there frustrated and came over to the Collection and went to the Verizon store there. What a different experience. I was helped right away and got everything I needed and was out of there in 10 minutes. Thank you so much!

I visited the Verizon Store in the Collection Mall in Oxnard to make an account change and upgrade my phone. The account change proved to be challenging and required me to call the corporate Verizon customer service line. The corporate CS person was extremely professional, empathetic and overall helpful. She fixed all of our issues and directly communicated them to the Verizon Store.
Going to the Verizon Store was a great experience due to the salesman Fernando. He set me up with the right phone, got my account change handled and got me a great trade in amount for my old phone. He was very patient when I ended up locked out of my current phone and had to reconfigure my icloud account passwords because Apple is idiotic.
The only negative is that it seems the process that is involved on the corporate level to sell and service cell phones is engineered to be as cumbersome and complicated as they possibly could make it for their employees. I would never have the patience to deal with such an overtly complicated system.
If you want a great customer service experience for a process that is painfully complicated, then I would highly recommend the Verizon Store in the Collection Mall in Oxnard. Ask for Fernando.

First experience at Verizon was amazing went in totally scared without knowing I was eligible to make my own account with Verizon! I’m finally done with prepaid plans! Ali helped me out and was one of the best guys there! He truly made my experience the best! I’m going to ask for him every single time!

Visited the shop to get my father’s phone checked out because it was discharging quickly and heating up. Without hesitation, Ali kindly approached us and ordered a replacement since the phone was still under Verizon warranty. In addition to ordering a replacement, he looked at my families plan and found promotions that could be applied to maximize our data and reduce the cost of our monthly bill. Will definitely make this location my go-​to store!

After a week of getting unanswered questions today I went in today May 9^th and Veronica went above and beyond and showed great customer service. Answered all of my questions and was very kind. The stores location is great and it’s pretty nice inside the store. Veronica changed my mind on the service, she set the bar pretty high thank you Veronica!

I just had a great experience in this store. Both Miguel and the manager Cynthia did everything to make sure I was a satisfied customer. Sometimes Verizon stores are so corporate that they make no effort to go out of their way to offer stellar service. This wasn’t the case today. I was given quality service and highly recommend this location.

This so not like the first time I came here 3 days after they opened. the wait to get a phone this time is stupid long. This is a corporate store and they have all the seasoned sales people from other stores here and I could still probably order the phone online and get it faster than the service now.
they do have a lot of accessories but you would be hard pressed to pay for them as no one is available.
UPDATE:
everything I said above still holds true.
the difference is that once we got helped, the tech Josh D. who helped us made a great effort to not only get is taken care of but more than once apologized for the wait so am upgrading them to 3 stars from 2 solely on the performance of this one persons dedication to customer service. kudos to josh, job well done.

Went in on a weekday when it wasn’t busy and the person who greeted me acted too busy to help and when I asked a question about my service plan he could not take the time to answer it. Isn’t that what you’re getting paid for? Wtf

While the staff is well mannered, they didn’t do much to fix my problem. I came in because I was having trouble with a tablet I got and was grossly misinformed in the process for fixing/​replacing my tablet and two weeks later when we finally were fed up with waiting and calling corporate, we came into the store only to find out that the girl who had helped us give us completely wrong information and they really can’t do anything to help us. We have to send it in to the manufacturer, and wait another three weeks before we get our tablet back.

So weird! One of largest Verizon stores I have ever been to but… they make you wait for an avail rep to escort you and STAY with you in the store. Cant browse and shop without an escort as though I was going to cut the anti theft cords and run away with a phone. NO THANKS. Will take my business elsewhere! 2 stars because they have the products in stock and I like the cell service.