J & B Home Improvements

On May 25, 2015, I contracted with J & B Home Improvements, to re-​pitch the cement on my front porch, install new molding around my front entry door and to purchase and install a new security door (including removal of the old security door). The job estimate was $ 4,900.00, of which $ 1,800.00 was for the security door and installation. I dealt directly with the company owner Jeff Bershad.
I was pleased with the cement work however the molding work and security door installation was not acceptable. The security door frequently sticks. There is exposed wood on the upper part of the door. It is not properly secured to the house on the right hand side. There is a wide gap between the door and the house that is exposed to the outside elements. I called J & B with my concerns. Jeff Bershad came to look at the install and agreed the installer needed to come back to cap the exposed wood, caulk and make some adjustments.
While Mr. Bershad was there I explained that my interior door was still not closing properly. We had discussed this issue when he gave me the original estimate on May 25^th. He suggested that changing the lock might fix the problem saving me the cost of a new door. It did not.
The cost for the new interior door and install was to be $ 1,886.00. I gave him a deposit of $ 886.00. He ordered the door and agreed the security door issues would be addressed when the new front door was installed. At this point, I had no reason to doubt his recommendation or his word.
On August 10, 2015, the same installers that had previously installed the security door arrived. They arrived without the new front door or any knowledge of the issues with the security door. They called Mr. Bershad and were told to just cap the wood and that the new front door was in the office.
While one of the two installers went to pick up the new door the other began preparing the entryway for the new front door. It was at this point we realized Mr. Bershad had ordered a replacement door rather than a new construction door with an extended jamb. Additionally, the replacement door opening would be 1″ smaller than the original opening. The reduced door opening creates a major issue with getting furniture in and out of the house and was never mentioned by Mr. Bershad.
Additionally, the installer also told me the replacement door would not fix the issue with front door or address the issues with the security door install. He suspected the wood frame under the door was warped. With the replacement door Mr. Bershad ordered the wood frame would not be replaced only capped. The installer advised against installing the replacement door and suggested a new construction door with an extended jamb. I had informed Mr. Bershad of a roof leak over the entryway which had been repaired. I asked the installer to hold off until I could discuss next steps with Mr. Bershad.
When Mr. Bershad first surveyed my front door he repeatedly referred to the install of my current front door as being a «Home Depot» job (inferring that it was an inferior install), well the installers he sent told me they do all Home Depot installs in my neighborhood! The job the original installers did, in my opinion, was a much better job. For many years I had no issues with my current front door until I had the leak in the entryway roof.
After some telephone tag Mr. Bershad called and after hearing what his installers told me, along with their suggestions and that I decided against the replacement door he got annoyed. He told me the new construction door would cost me more money. In no conversation with Mr. Bershad did I ever mention that money was a constraint. I told him I wanted the job done properly and I didn’t want to have to think about it again. I relied on his experience as a contractor to correctly identify the issue and make the appropriate recommendations. He should have informed me of the pros and cons of both the replacement and new construction doors along with the associated costs.
Mr. Bershad said he was going to stop by later that day to discuss. We waited all day and Mr. Bershad never showed up and never called to say he was delayed. He called me two days later and left a message asking what I wanted to do. At that point I was no longer interested in doing business with J & B. I called him back and left a message stating I was no longer interested in doing business with him and would he please return my $ 886.00 deposit.
Until a month ago, I called his office weekly asking for him to contact me. As a result I’m on a first name basis with his receptionist, who tells me «I don’t understand why he’s not getting back to you… I give him your messages». I remain baffled by this incredibly unprofessional behavior. I am forced to file a small claims law suit against J & B Home Improvements for the refund of my $ 886.00 deposit.

J&B put a front window in for me. I was not home at the time. My son was hone. When I came home the crew had finished and gone but they didn’t clean up. They did come back to clean the next day after I complained. The corners of inside trim are mitered poorly and do not meet. So they put white caulking in to cover it up. The aluminum bend on the outside is not leve, l and worst of all three of the four window panels are very diffucult to lock. I have called 6 times now and Jeffrey does not return my calls.

I just had my roof done by J&B last week. They did a very good and professional job. The staffs work very hard and efficiently and the business owner Jeffrey is a very nice and generous gentleman. He did put some aluminum sheet and one gutter on our garage as well as some gutter guard on our roof for free. They repaired so many rotten spots for us before they put on the new architectural shingles. Most important, their price is very reasonable too. We are very happy with the entire job. J&B is the best bet if you want your roof done properly and professionally.

Just had my house resided, they did the work very quickly and efficiently at a fair price. They finished the job same day and couldn’t be happier. I am very pleased with the work they did. Marc Rosenberg.

The company is mediocre at best. I am sure that they have had many successful jobs however, that is not the case for me. They installed a beautiful door but the wrong caulking was used and it was so sloppy all they had to do was smooth it out with their finger. I will have to redo it. J. Scott told me several times he was going to come by to fix it. it has been months. The security door was installed in a way that i am not able to put the key in on the inside of the door to unlock it from the inside. He told me that thays how it is because of my door frame. It would have been nice to know prior to installation. This is their profession it literraly feels like a fly by night company. The repair work was sloppy at best. the same issues are reoccurring. I am not telling you to not use them, I am stating that I will not use them for future projects.