Bleyle Elevator

Whoever drives the vans for this company seems to think they’re exempt from traffic laws. Last seen dodging the morning backup and sneaking down what little emergency lane exists along Hwy 1 in Pacifica — neither respectful nor safe, if there actually were an emergency.

This review is for one of their techs– Martin– SO GOOD! He was so persistent and really took Comcast to town over getting the phone set up correctly in my building’s elevator. We had been back and forth with Comcast for about two months trying to figure out the phone line issue and Martin was very diligent to make sure the problem got solved, finally.
Overall, Bleyle is responsive and a good company. I’m not crazy about their prices, but from what I hear all elevator repair people are.

The techs are ok but if you have to deal with the people in the office you’ll regret it. They lack basic customer service skills. Maybe it’s like the other reviewer said «they don’t have competition» so that makes them unlikely to keep appointments or other things that good businesses do. Bottom line is that if you have to use them then you have to use them but if you can use another company, I would recommend it.

A few good points: they have always been on time for appointments, always sent friendly, knowledgeable and professional staff, and we have never had a major catastrophe with our elevator. They also have an after-​hours answering service and can page someone for emergencies.
Areas for improvement: they admitted frankly that they have no competition and ample business, so don’t need to try very hard to keep customers. They won’t service small buildings unless they did the installation. Along these lines: they WILL NOT initiate regular service contract appointments (they leave it to the customer to remember to call for regular checks). They WILL NOT follow up on unpaid invoices (they send one, and if it’s not paid, they just may refuse to serve you next time). They WILL NOT return phone calls (we were promised phone calls by techs which never came through). They don’t communicate appointment needs to the tech (I booked a service appointment with a few specific problems; the tech showed up unaware of those problems and without the necessary equipment to fix it in that visit; he promised me he would come back within a month or two to complete the work at no charge, but never did). They also have «fixed» the elevator a few times without ever finding out why it was stuck or being able to recommend how to not get it stuck again in the future.
So, we haven’t had any devastating problems with this company, now that we know how to work with them. On the other hand, we would definitely switch to someone else if there were a qualified competitor with better customer service.

I use Bleyle to service a number of elevators in the buildings I manage. I’ve found them to be quite responsive and there rates to be reasonable. Erik and his crew are very knowledgable about some of the older elevators that are all to common in the city. Sophie is quite helpful as well… It’s a pleasure doing business with them.