Firestone Complete Auto Care

I was leaving to head back home from my vacation and had an 8 hr drive ahead of me with 2 kids in the car and My rear window was stuck open. It was a Sunday so I didn’t think I would find anyone. I was prepare to go by plastic and tape to seal the window myself when I found Firestone was open. Heard they were great and they were. Ken was very helpful keeping me informed on what the had found. My window motor was no longer working. Ken disconnected the motor and got the window up as a temporary fix so I could head back home. Waived the flat rate fee for me and only charged me $ 50. I can’t thank them enough.

Just like the review states, it was A-​OK for me.
They did good work but I was a bit surprised with the price — much higher than I would have expected. a $ 40 conventional oil change is a bit much for the area. I’ve seen them half that price. Also $ 70 to bleed brakes, when my tires were already off being changed? That’s ridiculous. Although I was unhappy with the price, they did a good job, and they were quite flexible with when I could bring my car in. they also did not do anything without asking me first (new air filters, etc). Overall, I would go back for tires and alignments, but I think I can do better elsewhere for small things like bleeding brakes or an oil change.

I was in a rush to find a place that would look at my car and see what was wrong with it. I had visited a few other places that morning and was told they had no time or they couldn’t help me.
Both headlights had gone out the night before and I wasn’t sure if it was due to the headlights blowing out or because of a fuse. I walked in early in the morning with no appointment or call ahead. I explained the situation and the guys told me they could look at my car right away. They also thought it could be one or the other but after taking a quick look they did not notice either and would have to look further. I work right up the road and they were great enough to drop me off at work!
I called later that morning to check on my car and they realized it was the bulbs and replaced them for me. It was about $ 40 worth of work/​labor and I know if I had gone to Autozone they install it for free when you buy them but I had gone there and they told me it was probably electrical and didn’t bother to look at it. So I had no problem spending the extra money for better customer service. The people there were very nice and helped me out when I was in a rush and didn’t give me a hard time or try to cheat me.
I’ll be back here again in the future.

We went in because there was something dragging under our minivan after four wheeling. They fixed the problem very quickly and only charged us $ 10. Nice, competent and honest.