Hobby Lobby

Love the store, love the merchandise, love the products. Seriously, the customer experience has to improve, though — we’ve spent some serious time-​taken-​off-​my-​life time in the wrong check out lane. The returns person does not have the authority to take a return and has to call for the manager for each return. When I asked why, I was told that someone abused their power so they can’t accept returns anymore without manager approval. Seriously? Why not have a different location so the manager can stand there and approve it each time — not at a check out lane. Get over it — you’re a Christian store. Start trusting your employees or get rid of them.
You need more registers available, and people at the fabric center to help. Cut down on our wait time, please. And install scanners for UPC codes — there’s no way you can have stickers with prices on all items. Join this century, please.

This location is much bigger than expected. They large vanities of crafts. I felt this is better than Schuamberg location.

We recently used Hobby Lobby for silk flower needs for a bridal shower and wedding. The assortment and varieties were fantastic. The prices were even better! I personally love the «Christian themed» merchandise as well. There is a lot to choose from. However, there is also a tremendous amount of merchandise that is not faith based. Throughout every visit to this store, I was assisted by the manager who was kind and helpful. (Unfortunately, there was one older woman working in floral who was not). I have been and will continue to be a loyal customer!

I have mixed emotions about this store. I love their products, but the customer service is just awful. I was there yesterday, at about 4:30pm. There were 11 people in line ahead of me before they opened a 2^nd register. When they did, it was with a crabby woman who worked at the pace of a snail. After she rang up my items, she hands me my receipt and says «here». Seriously! Whatever happened to «thanks for waiting» or «sorry for the wait» and MOST IMPORTANTLY «thank you!» after handing me my receipt. I need to find somewhere else to shop. Customers are clearly not their priority.

I always find some great deal on a craft kit for the nieces birthday gifts.
Card selection is great. Sometimes help is hard to find.

I want to like this store…
I just really am not impressed with the employees. They seem under trained and not sure of what they are doing.
I may only go in on off days… but it seems like a repeat preformance.

love hobby lobby! love all the stuff i find there… i found these cute tiny little bird’s nests and every corner just gets the creative juices flowing. i can just stand in the aisle staring at beads and ribbons for hours… it is a pinterest dream! they also have coupons u can use, and that makes every trip worthwhile!

gotta say my last visit was a big improvement. A employee saw me juggling a bunch of items and got me a cart (WOW!) another employee was extremely helpful and nice.

Went to a local place before this and left due to no one helping. We came here lost in what to do for framing some diplomas. We lucked out big time finding Robert in the custom frames area. He helped us out to all our needs and then some! Left satisfied except for the final bill price but that was due to our style choices. Thanks Robert!!!

In my experience, a typical Hobby Lobby experience is somewhat bittersweet; most of the time there are some nice sale prices, but it’s incredibly hard to turn down any aisle without seeing ‘Jesus’ somewhere,
I’m not religious, but I’m also not anti-​religion (don’t get me started on this discussion) but I just don’t like being force-​fed others’ religious beliefs. I found myself in the ‘Summer Craft Section’ and, literally, every product in that area said ‘Team Jesus’, or featured a fish or a dove, or had ‘inspirational’ religious phrases on the project itself. I wouldn’t have minded so much if it was appropriately named ‘Christian Crafts’ or something, not general crafts for summer. [For the record I didn’t need any crafts, I was walking past and saw the display.]
I understand that taking stars away from their rating for reasons regarding religion may reflect a subjective method of criticism, but when I’m trying to find a simple handkerchief (which wasn’t in stock) and I see crosses and rosaries everywhere, it feels a little off-​putting… like I should have signed the cross when I walked in.
This really wouldn’t upset or bother me if Hobby Lobby advertised how religious they are. They tend to purposely keep it relatively secret until you try to go there on a Sunday and read their fine-​print sign on the door telling you they’re closed for prayer. I feel like weekends are exactly the time when people do crafts/​projects/​shopping/​planning/​sewing/​etc. so why would they be closed?
All that said, each Hobby Lobby has nearly the exact same layout but there seems to be very limited availability of certain items which differs from store to store. I understand that’s how it goes, but when it’s a niche-​store, I’d expect there to be a generous inventory.
I guess I figure that its a ‘hobby’ store, so people go there for their hobby needs and want to pick up all the supplies needed for their projects so they can get started as soon as possible; meaning the store would be stocked (especially with items included in in their weekly sales) and the customer wouldn’t have to shop around to find something. I, for one, cannot keep coming back to see if things are in stock; I like the one stop shop approach.
I rarely summarize my reviews at the end, but I feel that a few changes to Hobby Lobby could benefit the business and give them a higher Unilocal rating (at least from me):
1. Limit the amount of Christianity in general items; I’m not requesting they get rid of anything, just limit it to a section of the store.
2. Stay open on Sundays. Based on the employees I’ve seen working here, I’m pretty sure they don’t spend all day on Sunday praying; I think more business would come through, even with limited hours.
3. Keep items in stock, (especially sale items). Nothing discourages me more than getting just about everything I need for a project then discovering they don’t have a main item or supply on hand, and I’ll have to find a Michael’s nearby to get it. Soon, I’ll just skip the first step and head straight to them in the first place.
The bottom line is that Hobby Lobby has some overall room for improvement. When you rate one, you rate them all. Hopefully their target market sees some changes in the future, otherwise Sundays won’t be the only day they’re closed.

«What a strange, weird world this is.» That’s all I can think every time I leave a Hobby Lobby… which after this past visit, will be my official last.
First off, it’s creepy. Not just regular creepy, but preachy creepy, which in my book is just about the worst kind of creepy.
I was dragged by my bargain-​loving boyfriend to look at some table/​stand/​drawer thing that was actually pretty nice from afar, though up close it was chipped and scratchy, like most of their broken mish-​mosh for sale items. Anyway, we’re wandering around and I see this big 40% off sale things labeled ‘summer’ items, but were basically those big wooden crosses with stakes on the end that churches litter their lawns with for anti-​abortion business and whatnot. Okay. Interesting. Apparently those are a summer specific item here and they’re stocked to fly off the shelves with those 40% off rates. I guess they’re good for any kind of Christian memorial, but just to go on record, if I die before my mother and god-​fearing grandmother, please keep those women away from any Hobby Lobby that may be offering items featuring their two favorite things: crucifixes and sales. I’d prefer that my grave not be littered with a bunch of crap– but if they feel like they absolutely have to put weird things in the ground, please point them in the way of anywhere that sells non-​denominational pinwheels.
Back in my crafty days I’d frequented the old Lombard location, but since making my move to the NW ‘burbs, I’ve made 2 – 3 stops at this location and both times I left feeling majorly ripped off (don’t even bother trying to put together a Fantastic Mr Fox Costume here for under $ 200) or with the heebie-​jeebies.
The store is huge and has a wide range of items, but if you’re looking for something specific and crafty, Michael’s is SO much easier to navigate, and that’s saying a lot considering Michael’s are almost unanimously a custerf*ck. And if you’re looking for something home-​goods related, you’re better off going to an actual HomeGoods, Marshall’s or TJ Maxx where the quality is better and the selection is paired down enough so you don’t have to sift through three dozen broken ceramic garden animals before finding one where the imperfection is on the bottom when you can’t notice it so much. I won’t deny that they have some cute and cool-​looking ish here, but that’s it’s all broken or about to break right after you pay for it makes it not worth the trouble… unless it’s an anti-​abortion cross, in which case it’ll not only be in perfect condition, but also 40% off.
As I said before, I tried to put together a low-​budget Fantastic Mr Fox costume 2-​years ago and they carried so few of the same items in quantities over 1, that it was impossible to put anything together without visiting 20 different HLs and spending several hundred dollars for tiny, crafty crap.
On another note, stop with the f*cking manual pricing. Get a real computer, get a price-​tag scanner, and welcome yourself to the future… or 1991. Seriously. The manual way takes forever and is totally inaccurate, plus, it’s like you’re baiting people to steal from you when you make it so.damn.easy.
And what’s with the weird signs on the door about reserving the right to stop and manually search anyone in the store? Gross. Grody. No way. A. I don’t like being touched. B. What would one have to do to prompt an employee frisking? If it’s stealing (which seems like the only reasonable reason for ever even wanting to frisk someone in a retail store), why not just pony up and get the freaking barcode and scanners to ease up on the theft rate a bit?
In the end, I probably would have considered peaking my head into a Hobby Lobby at a future date if I hadn’t done a quick Google search and read some religious hoo-​ha that just totally weirds me out, but now that I’ve done the bare minimum research on Hobby Lobby and been annoyed with location a liberal amount of times, I’m completely comfortable stating that I’ll never be back and they need to quit running the registers like it’s before Christ’s time and get a damn price scanner.

My first time in this Hobby Lobby. It was very much like the store near my house and therefore easy to go right to what I was looking for … green, wired ribbon. Since my husband & I were doing errands together, I was able to introduce him to the Hobby Lobby experience. (Could you hear him screaming?) He did find the prices on the Christmas items somewhat soothing.
We did not venture out of the ribbon, wrap, and Christmas ornament area so I can’t speak to the rest of the store. However, there seemed to be a lot more items left than in my local store. Either this store had recently restocked or my usual store (Lombard) does a crazy amount of traffic.
Same friendly service. Easy parking. No hassle errand.

No help to be found. Over priced garage sale crap. dont waste your money or time. Michael’s is better

Why should hobby lobby have any say in women’s birth control? It’s up to each individual whether or not they want to use birth control.
I refuse to shop at a store that would condone that kind of behavior. I will NOT shop at hobby lobby until this anti-​birth control lawsuit is dropped.
want more info? here are a few links

I’ve been a time shopper at Hobby Lobby… not anymore. For the first time I went in to exchange some items that I received as a gift. I was told it would not be a problem. I then spent the next thirty minutes choosing the items I wanted in exchange. During that time, the store manager Randy Hendley was in the same aisle looking up the price of the item for me. I then went and waited in line (one cashier) When it was my turn I was informed that all the return items would be subject to the sales prices in every circular for the past thirty days, store policy. Hmmmm let’s look at the logic of this. That means they are assuming the person who gave me the gift of art supplies went in every week for a month to choose the items on .
In the meantime, the customers are piling up while they try to make the point that this is store policy. Ok… but they had thirty minutes to do all that so I could be checked out in a timely fashion. Now me, and the six customers in back of me were all going to stand there while they went through thirty days of circulars. Not good customer service Hobby Lobby! The embarrassment of holding up so many people and dealing with your inefficiency has cost you a good customer, and a bad review.
It’s time to update your checkout system so you can give gift receipts, and speed up service that is slow and inefficient.